Gmarket Anmeldelser 

Gmarket has not been responding to my enquiry after making few attempts to contact their customer service. After purchased few items from the website, first they got back to me to pay on the extra shipping fees . When I try to pay, their website does not allow me to get into the payment section and message came out " your purchased has been restricted." It really caught me by surprised why they are not able to confirm their shipping fees like other major online websites.

Now after three weeks, they are yet to come back with any feedback and response. Can't believed that Gmarket are not professional when come to dealing with their international customer after reading all these online reviews. I hope whoever in-charged of Gmarket know what they are doing. If they are flooded with continuous negative reviews, customer should take this seriously. Really felt been scammed.

We have ordered from gmarket for the first time. It has been nearly a month and the status of the items has not been refreshed and stopps at packaging. We tried to contact customer service and left comments without luck. Pls avoid at all coats. Poor service and total scam! I usually don't write reviews but this one looked so professional and so want to warn others. Total waste of money and time.

G Market is absolutely a fraud trade!!! Not only their very poor customer services, they cheat money without responsibilty. I have ordered items at G Market in late Jan 2020, the delivery has been postponed and postponed again. It is still quite understandable in the period of flooding on demand. However, when I checked the tracking on their tracking system. Ist batch of my ordered item has been arrived on 14th Feb 2020. Said I was well received and even asked me for comments. However, I have not received anything from them. So I was trying to check their contracted courier EMS, but in vain. After sending a thousand of email and leaving inquiries at their platform, G Market eventually replied me an email right now (17th Feb 2020 pm). The email said my ordered item has been returned to their seller and no refund is available. It is absolutely unacceptable. If the product cannot be shipped, or whatever reason, G Market should NOT charged me. But they have charged me full payment of product price and shipping cost. and now I am told the product cannot be shipped to my location and refund???? What a bad commercial is! A really fraud!!!

I was trying to check my order status as the delivery is delayed (without any prior notice). Tried to connect on Live Chat during their office hours but I have yet to be connected to any staff throughout the entire day (from noon to 6pm). Then I sent 2 inquiries through their system - 6 days have passed and i have yet to receive any responses.

I used to live in South Korea, and I had used Gmarket in South Korea several times. I have to say, if you can understand Korean AND live in South Korea, Gmarket is a very good website. They do look after domestic customer very well.
BUT, now as an international buyer, I have to say I was definitely fooled by my past experience. The buyer's right and protection is way worse worse worse worse than the domestic buyers. I made 2 orders in Gmarket (total 7 items). I can't believe BOTH order went wrong. The first order, one of the clothes got returned to the seller without my consent. I just got an email said the item has returned successfully. They said I will get the refund which is a big lie. They returned my item but they NEVER refunded my money + pre-paid super expensive EMS shipping fee. The second order is even worse. One of the item was a incorrect item, and unfortunately the poor wrong item was delivered to NZ already. Can't believe they didn't even check the item (especially international order) before packing them. Now they offer me two options, I can either send the item back (has to use EMS service) and then I can get my refund or they can refund me 10% of the wrong item price and I get to keep the wrong item?! Fxxx them, if I want the wrong item, I would have bought it from the first place. Screw them, I would NEVER NEVER NEVER EVER buy anything from them.
To whom who is thinking to buy things from Gmarket, please think carefully, I've read so many negative comment about Gmarket before, and I've already though those buyers were just unlucky, I was wrong, nothing to do with their lucky, it is just simply there are so many serious problems with this website:
1. The pre-paid shipping (EMS) is only an estimatition. The final weight is not just the item, the final weight you need to pay is the items + all packing boxes, in my case, I bought three clothes and they all packed in three separate cardboard boxes and then get packed in a big boxes. So you end up paying most for the boxes...
2. They have very clear policy how to take money from you but no clear policy to protect buyers when things go wrong. You can only pray that you are lucky enough to have right items sent to you. When things go wrong, they are very passive to help you to solve the problem, and the solutions are also very unfair to the buyers. They know clearly you can't do anything to them because you are overseas
3. Terrible quality control before sending out. All the items were sent to Gmarket warehouse and then get sent out together. In my case, even the label outside the box is different from my order, they still pack everything together and sent everything out. Unbelievable mistake, considering I paid almost 50USD for the shipping
4. The quality (especially clothes) is bad, don't be fooled by the nicely photoshopped photos.
Summary: shopping in Gmarket = throw money into the water
So....unless you HAVE to buy from Gmarket, I highly recommend, save your money, Gmarket is not qualified to be the international shopping website (in terms of buyer protection, aliexpress is way way way much much much better).

I ordered at GMarket for the first time. I am from the PH. During the 11.11 Mega Sale I have bought set of Korean products with discounts using my free vouchers. The payment was successful and my credit card was charged. The next day I received an email confirmation that my order was cancelled without my consent. I contacted their customer service but there is no response. As of now, I haven't received my refund thru credit card. THEY HAVE POOR CUSTOMER SERVICE AND BOGUS PROMOTIONS. Be also aware of the personal information that you are giving in their website.

please avoid form gmarket- korea. Bad customer service and they ignore overseas customer s after taking there mony.

3 products I recently ordered all stopped working within a week (2 air purifiers and 1 fan). G-Market makes you jump through a million hoops and wait forever to get your money back. They don't take any responsibility for their mistakes--they seem content with the customer having to fight for their refunds. One time they asked me to take it up with the seller, and didn't offer any other help. I wouldn't be using G Market English if I was fluent in Korean. This last time, after a month or so of back and forth emails, which bizarrely included them asking me to video the fan not working, they asked me to dis assemble a fan and put it back in its original box so the delivery guy could pick it up. I refused to spend more of my time on someone's else's mistake, but they kept on telling me the same thing, so I told them to go to hell and cancelled my account. Good companies own up to their mistakes are helpful in taking on some of the burden. Bad companies like G Market make you do all of the work yourself, and act like you have infinite time to navigate through their obtuse refund system. I'd gladly pay a bit more to have a customer service experience that wasn't a nightmare, and that is what I'll do from now on---without G Market!!

Great products accompanied by great service. Only hiccups experienced was when attempting to pay the additional shipping. Unable to open their page to facilitate payments. However, after several attempts over three days, managed to pay the additional shipping payment and received my order satisfactorily. Gmarket has to improve its channels of communications and avoid the hassle of additional shipping fees by quoting the appropriate fees during initial payments. Guess the discounted prices of their products will keep me conducting business with them. 🙏🙏🙏😇😇.

I would give them less if I can. I ordered some stuff and paid for it however didn’t receive anything. I contacted them but they didn’t do anything and started ghosting me. Then all of a sudden all my orders disappeared from my account. This is basically a robbery.

Gmarket never failed. even when i ordered a jacket with uneven arms. i could exchange it. with smile point and coupons. they keep me coming back. delivery is just super perfect. and for foreigners who cant trade on other south korean sites due to inability to read korean. this is a one stop place. shops also reply to customer complaints. had no trouble with them yet. many items are also delivered for free. still the best site in Korea for students and foreigners

Ordered cosmetics from Gmarket and items were less quantities than as advertised. Called seller and they do not wanna do anything bc they send me a sample set which i don't even need. This is completely taking advantage of foreign customers due to difficulty shipping back and language issues. I am korean living in US. Very disappointed and honestly embarrassed.
DO NOT BUY FROM GMARKET OR AMORE PACIFIC!!!!

I have been shopping through Gmarket for years, but my recent experience really broke my trust about online shopping from South Korea. I placed a order for 4 boxes of red ginseng on Gmarket. (As you know, international delivery for food only allow to use EMS and their charge is expensive. Therefore, the more you order at a time the delivery fee will be more bargain.) However, I only received 2 boxes. I contacted CS immediately and they reply me the next day told me that I can ONLY get back the product amount and it can ONLY be refund to smile cash. The seller take no responsibly to the international delivery fee that will cause me if I ship that 2 boxes to HK again. I reply CS and complain about the situation and this time they do not reply. Now I do not have the product I ordered and do not get my refund back and I have no place to ask for help.

I preordered an album package (around $58) a month and a half ago. When the album was released a month ago, they asked for an additional $15 shipping when the original shipping fee was already around $25 which is just crazy. So I told them I'd like to cancel.

But, apparently, the seller had already shipped the item. First of all, why would ship something if I hadn't paid the extra $15 you supposedly needed to ship it? And then they said $5 would be deducted from my refund because I "simply changed my mind" about the item. They said it would take 3~5 business days for the seller to "evaluate the item" and here were are almost a month later with no album, and no refund. Been emailing them every couple days with no solution.

Although some of my orders from Global Gmarket have been ordered over a week ago, I haven't received some of them yet. The customer service agent ended the live chat without making any explanation. I've left notes many times for customer service. However, no satisfactory explanation was made. One of the products I ordered was canceled without my request. For another product I ordered, I was told that the delivery would be made in a month. On the top of everything, the items are very low quality. For example I ordered a insulated mug, it is so thin and does not keep the drink ho/cold. If were to see this, I would not have even paid a dollar, but I ended up paying around 15 us dollars. I requested a refund, but it has been for sometime now, I still have not got the refund. This was my first and the last order from the Global Gmarket. They had a big nightmare to me. I do not recommend this WEB page for shopping!

I just had a bad experience,
after buying a couple of items on Gmarket, my purchases were declined than they say i gotta wait for the approval ID from the bank in order to verify my purchases and remake the purchases.
After verifying my paypal account, i bought a computer case about 5kg, on the website, it say that this product can be ship internationally but once it got to their warehouse, they did not want to ship it, and now it has been sitting there for a couple of days waiting to be return to the seller. I contacted customer service but they were extremely slow to react and do something about the situation.

I've ordered from gmarket a couple of times before and never really had a problem with shipping cost. But I noticed gmarket weights items not by the actual weight. Just recently, I was about to place an order for about $115. So I entered my destination, the calculated shipping fee was more than what I was about to pay for the items. Like seriously, I had no heavy item in my cart, just a couple of sweaters. They calculated the weight by the estimated weight of each item set by the store/seller not the actual weight, so each sweater I placed in my cart automatically weighted 1.25kg or more than 2lbs.

Poor description of product and make a customer easy to order a wrong item. Also, return cost is too high and not easy to return.

Very bad customer service,no response on my inquiry . Over packaging and always ask for more shipping fee after order is already placed

EMS shipping was paid for in full and they delivered it via normal post which requested me to go pick up the parcel and pay taxes for it. GMarket is ill-informed about customs and actually informed me that I should have checked customs before ordering items on their website. They never even offered to resolve the matter. The representative and the company are not worth your money.