Gmarket Anmeldelser 

I ordered flower from gmarket for my sister's birthday. I paid $77 for delivering flowers. When my sister received flowers, she took the picture and text me. It was totally different with picture that I ordered. It looks like $10 flowers. When I asked refund, they said they can't and sorry. That's it.

Ordered some items from Gmarket. Now, they are asking for more shipping charge to US. Have not heard from seller. Do not order anything overseas. It’s waste of time and money.

My son's family lives in Korea and mailing him items from the USA is always so expensive. I found Gmarket has an online website in English with free shipping to anywhere in S. Korea. I ordered fresh apples and persimmons, paid by charge card and hoped for the best. I got an email saying "your item had been shipped" and one day later, confirmation from my son that items were received in good condition! Awesome service! I will be shopping again on this website. Thank you!

This site is scam, Gmarket charged my VISA , VISA authorized charges , I see the charge on online account and after that placed shipment on hold stating that I need to provide them authorization # in email which I have to find out by calling VISA. this is pure scam for money as VISA already authorized the charge, I will dispute the charge with VISA. Been buying online from Korea before with different vendors and never had this type of question, Credit cards have transactions with vendors , that is the whole purpose of using VISA credit card. do not use the site, pure money scam delays tactics.

I purchased it with my friend, what we wanted to purchase but the money was deducted from my friends account and we did not get any shipment updates even though it is not a month yet since we purchased the items . Gmarket should at least tell us where or how the shipment process is going . I tried to email them but Gmail indicates that their "official"gmarket gmail does not exist. I feel so sad and pissed, I literally stopped eating to save money and I now have this crap.

Automatically cancelled my first order due to security concern but still took my money. They said it will take up to 15 business days for the refund to be transferred back to my account, but it's been 16 days I still haven't received my money back. Wouldn't wish this experience to other people.

I just placed an order recently. They charged me $18 for the international shipping fee, and after a few days later, I was told that all the products are in the hub and request me for an ADDITIONAL $21.6 shipping fee. I contacted their customer service for canceling of my order, and I was requested to pay domestic shipping fee if I want to cancel the order. This is ridiculous, I only ordered $81 worth of products, and they deceived me for lower shipping fee, then asked for more shipping fee (I would not have placed the order if I knew the shipping fee is so high). The shipping fee is about half of the product value total. I didn't even receive anything, why would I have to pay them anything to cancel my order? Be careful before you place an order there, unless you are ready to pay a surprising amount of additional shipping fee. It is too complicated to cancel my order, they haven't told me how much I have to pay to cancel the order, and because of the time difference, it will take to much time and effort, so I decided just to pay the additional shipping fee to complete the order, then cancel my account and will never shop there anymore.

I ordered something in may and it still isnt here. I've contacted them, no reply. While I did pay, I'm not getting my money back. This is a SCAM

Avoid this online mall at all cost. They will surprise you with "additional" shipping cost after you paid their estimated shipping fee. When you see the shipping cost turns out to be "Double" the item price, you would like to cancel the order, right? Well good luck with that. There's no such thing as cancel, if you don't pay it, they get to keep the money and the item. You think you can contact the customer service via webboard which they're recommending? They will reply you A MONTH later with absolutely NO SOLUTION. Perfect combo with nonsense shopping policy and the most horrible customer service ever. DO NOT WASTE YOUR TIME EVEN THINKING ABOUT USING THIS.

Been a regular support for Gmarket for a few of its korean made products and do not have problems till the beginning of covid 19 which has not hit korean yet during that time.
Ordered some korean made masks and it took nearly a month to arrive. Despite several emails to the seller, I did not received any replies or notifications from them thats where I called up my credit company to cancel the order.
Eventually it took 30 days to arrive instead of the 14 days and most of its reviews said it has arrived and the materials is not as good as it seems.
I began to check and wanted to transfer the fund back and found out that its actually not it claimed to be. The masks was certified with korean cert, said its 3 ply surgical masks, turned out to be only 2 ply and its made in china. Worst its not water proof!! So another those made in china pirated product that do not exist again.
I did not realized my account was restricted till I wanted to get a regular item from korea.
This really got me mad when I appeal to the Gmarket support team about my case. And despite the effort they still restricted my account and replied the item was delivered. Despite it took 30 days!! And it was not a products it claimed to be!
Nowadays what sort of Buyers Protection do we get?
Again the company was owned by Ebay? Very bad management again.

Don’t ever buy anything from this websites. I buy baby bed, and i even pay for additional shipping. They write it in the website that they can do shipping to australia. But after i pay for everything, they suddenly cancel it and say they can’t delivered the package because it’s too big. It’s been a few months. I didn’t even get my money back. So disappointed.

I ordered a few items online from Gmarket's English-language web site while I was in Seoul, South Korea.

The first item arrived ... DAMAGED.

I had to waste my time getting a Korean speaker to negotiate the return of the damaged item to the seller, and then to request a refund.

Gmarket's English-language Help (accessed via your online Gmarket account messaging area) is all but completely non-functional when it comes to settling disputes/returns, etc. in English.

I was eventually refunded the price of the damaged goods several weeks later.

Another item arrived about a week or so after the first item. It was not as described by the seller online, and therefore was of no use to me.

It seems from the "damaged goods" debacle above, and now the "item not as described online" fiasco, Gmarket's online group of sellers includes a motley collection of less than reputable individuals/organizations.

I immediately began the dreaded process of trying to negotiate the return of the "not as described online" item to the seller and ask for a refund.

Again, Gmarket's Help when it comes to English-language assistance was atrocious.

This process took over 2 months to have Gmarket eventually acknowledge that the item had been returned to the seller - even though I used an express courier service ("next-day delivery") to return the item to the seller - with tracking number provided by the courier service. The tracking number confirmed that the item had indeed been delivered to the seller the following day.

Gmarket then suddenly wanted to issue me with only a partial refund.

I refused.

I insisted on a full refund. The "not as described online" item was unopened and still in its original packaging.

I stood my ground. I wanted a full refund.

One month later I received an e-mail from Gmarket indicating that I would be refunded the full amount at the end of the month.

I waited patiently until the end of the month.

What happened?

You guessed it ... NO REFUND.

I tried to contact Gmarket yet again via my online Gmarket account area, but all messages I sent to them were ignored. I didn't receive a single response from Gmarket to my enquiries asking them about why my refund had not been issued.

I explained that neither PayPal nor my credit card company had any record of a refund having been issued.

Gmarket continued to ignore my requests for information regarding the refund.

Now we are about 4 months after the original purchase of the item.

I then decided to submit a chargeback claim with my credit card company for the second item that was returned, and for which Gmarket claimed that they would be issuing me with a full refund.

Two months after submitting my chargeback claim (and now over 6 months after the original Gmarket purchase), my credit card company issued me with the expected refund.

Why did I bother with this (unnecessary) drama?

Simple. I cannot abide customers (people) being subjected to disingenuous, discourteous and appalling service - whether it's by a single-person operator of a small business or a larger, well-known operator.

I don't care if the item is worth 50 cents or 50,000 dollars - all people should be treated with understanding, consideration, and absolute honesty.

Conclusion: DO NOT PURCHASE ANYTHING FROM GMARKET. IN MY ESTIMATION THEY ARE NOTHING BUT A GROUP OF SHYSTERS.

What should you do if Gmarket refuse to help you?

Even if several months may have passed since your Gmarket transaction, contact PayPal and/or your credit card company (if utilized for the transaction) and initiate a chargeback claim.

I will never purchase another item from Gmarket. I'd rather not have the item if I can't find it elsewhere.

When you consider making an online purchase, my advice would be to avoid Gmarket altogether and purchase the item elsewhere, they don't deserve your hard-earned money ... or ask yourself if you really need the item ... or, better still, give the money you would have spent on the item to someone who is deserving of some human kindness.

They cancel orders to prevent fraud, they say, albeit I paid with PayPal as I use for anything else and the money correctly went through.

Then to get your account unblocked, you need to send your name, ID, and number.

How's that even going to help to prevent fraud?

Huge waste of time, and I don't like time wasters!

Do not buy anything from this website!!!!
I bought several items from Gmarket on March 22nd and due to CoVID they weren't sending their items out starting late March.
I've requested for a refund since my items do not have a long shelf life and it took them over 2 weeks to respond to my email.
According to them, they only refund the price of items purchased excluding the shipping charge since we need to pay for the return shipping which is absurd!!!! Shipping within Korea was free when I checked the website before I made a purchase. Shipping charge only pertains to ems abroad. So when I demanded for a full refund the Yoonhee Lee from the customer service stated a full amount will be refunded within 7-10 business days and that was the email I got from her on May 6th and as of now no refund!! I have emailed and tried to contact customer service but NO RESPONSE!!
Do not ever buy from this website!! A scam and fraud!! They are robbers and thieves snatching customer's money!!
I did not want to give even a star if I had to.

Its been 2 months but no update until now. I need to refund it but no customer service response on my query how i can sue them?

They don’t even deserve one star
I’ve been waiting for a refund for nearly 6 weeks now from Gmarket.
you know what? It’s really prompt and efficient when you purchase from them But when it comes to refunds, they are extremely slow and you are not gonna be able to reach them. I’ve been feeling so insecure and stressed out for this issue and It feels awful chasing them when there is acually no one answering you. I need to get about $ 200 back!!!! they are scam absolutely fraud!!! I’ll never ever order anything from them and gonna tell everyone who I know about this issue!!!!

Scam. Shame on Korea for allowing this website to cheat foreigners. I returned some pants but never got a refund-- a loss of about 40,000 won. Then I found the address and went directly to the seller in Seoul... it was just an abandoned building. And to think Korea calls itself a developed country.

I just got a fraud charge on my credit card from this site.but my bank caught it in time..tuff crap to you...

Not sure about how other people comment negative about Gmarket but my experience after shopping 5 times there was fantastic. The only con is the shipping rate (EMS aka fast shipping) was pretty expensive but I usually get my item within 5 days (I live in California). After the payment, they usually process my stuff pretty fast and ship it out as soon as possible. They will update each process to let you know (when the item arrived at the warehouse and when the item is ship out...etc) via email. I shop at other asian clothing websites and so far Gmarket is the only one that offers fast shipping and their clothing quality is way better than other sites. Happy Customer!!!

Now I used GMarket when it first appeared. Ordered like 3 things when it first started, like 2007 and it was good service. I have not used GMarket until now, 2020, 13 years! And I know why now... Ordered some batteries, fold-able shovel and sleeping bag. The sleeping bag came the next day, great service! But the batteries did not come as promised, 1 day, ordered the same day as the sleeping bag. One I had to wait 3 days and the other 4 days. Now don't get me wrong, I am a very patient person. I will wait 2 months or longer for an ebay item from China or anywhere else, but the fact that they put on their site, 1 day delivery time is very dishonest. Plus I think 2 of the 20 rechargeable batteries are faulty. At least when Amazon says that they deliver in 1 day, they mean it! And now the shovel...I ordered the shovel, they said they were out of stock and I was refunded with Smile Cash. So I ordered the same shovel on the same day from another vendor. This was 3 days ago and I still have not gotten receipt for the shovel or the whether the shovel has been dispatched or not... Now I have written to them 5 times about my problem. 4 items and 5 times I have written messages...NOT GOOD! At least on ebay maybe a 100 and I have to write to them about a problem. 100:1 as compared to 4:5...NOT GOOD AT ALL! If I could give no stars, I would! AND I LIVE IN KOREA! When you talking about average to bad making up 89% on this site...THAT IS DEFINITELY NOT GOOD!