I have ordered the give me cosmetics black friday boxes for years. They have always posted quickly and had really good customer service. This year they haven't been prepared for the quanatity in sal... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
UPDATED-29th October- I have now received my order that was placed on 29th September. All items were there and very well packaged. I would have raised my stars to 5 however Customer Services and comm... Se mere
Virksomheden har svaret
I ordered three gift sets which have eventually shown up today after a 3 week wait, they were meant to arrive packaged in a gift box but the products have just been thrown into a cardboard box! Disap... Se mere
Virksomheden har svaret
Placed my first order September on a recommendation. Order was,shipped to infopost when I was unfortunately on holiday so couldn't collect it. It was then returned to them and I advised please ship t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
44 Evans Road, L24 9PB, Liverpool, Storbritannien
- info@givemecosmetics.com
- givemecosmetics.com
3,1
Middel
6 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered 12 days ago and items still…
Ordered 12 days ago and items still haven’t even been packaged. These products are things people order because they have run out, by the time they arrive you could have gone through another bottle! When I have complained they have made it seem normal, like they are still sticking to the 3-5 days for delivery but just don’t package the item for two weeks! Great if you can wait a month for your shampoo 😂
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Jessica
We completely understand your frustration, especially when ordering essentials like shampoo that you need to use regularly! 💗 We want to reassure you that these delays are absolutely not our normal standard of service.
During the recent sale, we experienced exceptionally high order volumes, which unfortunately caused a significant backlog in our warehouse. We updated our shipping policy ahead of the sale to make customers aware of the delays and advised an estimated 10 working days for dispatch and delivery, rather than our usual delivery timeframe.
We recognise that there are things we could have done better, particularly when it comes to communication, and we’re taking customer feedback on board to improve future sale experiences. Our warehouse and customer service teams are working incredibly hard to get orders out and respond to everyone as quickly as possible.
We’re genuinely sorry that your experience has fallen short of the standard we expect to provide, and thank you for sharing your feedback with us. 🩷
Ordered for the first time on the 26th…
Ordered for the first time on the 26th September based off a recommendation from my hair dresser.
2 weeks later and my order is still being processed and no idea when it’s going to be delivered!
When ordering, it said 3-5 days for delivery if placed by 2pm and it was placed by 1pm! and when I chased all I get is passive aggressive emails that tell me do not reply to chase my order otherwise my query will get pushed to the back of the queue!
Genuinely think I’ve been scammed out of £55 and now have to go and buy the products I need again as I’ve run out of everything hence why I placed an order with this company in the first place.
Honestly don’t recommend at all!
26. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Katie
We’re really sorry that your first experience with Give Me Cosmetics has been so disappointing, especially after receiving a recommendation from your hairdresser. 💗 We completely understand how frustrating it is to run out of your usual products and be left waiting for your order.
We’d like to clarify that our standard 3–5 working day delivery estimate applies from the point of dispatch, rather than from when an order is placed. Ahead of the recent sale, we updated our shipping information on our website to advise customers of an estimated 10 working days for dispatch and delivery due to the anticipated high order volumes.
We’re sorry if our emails have come across as passive-aggressive. The request to avoid sending repeated follow-ups before receiving a response is intended to help us manage the exceptionally high volume of enquiries, as additional messages can affect an enquiry’s place in the queue as stated within the email itself, we do not want you waiting longer than what you have to.
We appreciate that this delay is far from ideal, and we recognise that we could have communicated more effectively. Our warehouse and customer service teams are working hard to get orders out and respond as quickly as possible. Thank you for sharing your feedback, and we’re sorry we haven’t delivered the experience you expected. 🩷
Placed an order on 28th September and…
Placed an order on 28th September and still waiting for it to be dispatched. Contacted customer service to be sent a generic email stating as it is now over 10 working days since the order was placed, they will investigate and reply within 3-5 working days. I understand delays can happen especially in busy sale periods however I can't help but be frustrated at the numerous emails I keep getting advertising the sale. Surely if the current level of orders are resulting in orders not being shipped in 10 working days then the priority should be to process those orders urgently rather than chase further sales to add to the problem. Such a shame as I have always been satisified with the products sold.
28. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Sarah
Thank you for taking the time to share your feedback. 💗 We completely understand your frustration, especially as you’ve been a happy customer previously and are still waiting for your order to be dispatched.
During the recent sale, we experienced exceptionally high order volumes, which unfortunately caused a backlog in our warehouse and customer service team. We appreciate your point regarding our promotional emails, and we understand why it can be frustrating to receive further offers while you’re waiting for an existing order. Your feedback on this has been taken on board.
Our warehouse team is working hard to process orders in the order they were placed, while our customer service team is working through enquiries as quickly as possible. Where an order has passed the estimated 10 working day timeframe, our team can investigate further, although we appreciate that having to wait for this update is disappointing.
We’re genuinely sorry that this experience hasn’t met your expectations, and we really appreciate your continued support of our products. 🩷
I placed my order 13 days ago and its…
I placed my order 13 days ago and its still in processing. I have a flight, I mentioned this earlier. These were gifts I need to get before by flight. No body is helping on email or even here. I said I would not have mind paying for express delivery even while checkout, and I can also pay now, if you can just have my stuff delivered. There was no information about delays while checkout.
On trustpilot last review they asked for my order no. which is #3081973 .. but still no response..
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Ramla
We’re really sorry that your order hasn’t arrived in time for your planned trip, especially as these items were intended as gifts. 💗 We understand how disappointing this must be, and we’re sorry you’ve been left feeling that your concerns haven’t been addressed.
Your order was placed on 29th September, during a period when we experienced exceptionally high order volumes. We updated our website and shipping information ahead of the sale to advise customers of an estimated 10 working days for dispatch and delivery. Unfortunately, we’re unable to offer a paid express dispatch upgrade during this period.
We appreciate you providing your order number, and we’re sorry you’ve been waiting for a response. Our warehouse and customer service teams are working hard to process orders in the order they were placed and respond to enquiries as quickly as possible.
We understand that this has been a disappointing experience, particularly with your flight approaching, and we’re genuinely sorry we haven’t been able to meet your expectations on this occasion. 🩷
Ridiculous delivery times
Give me products are great but the delivery is appalling. I have ordered twice and this will be my last. I placed my order 30/09 and it is now 12/10. My email clearly states 3-5 working days! It has never stated 10 working days or I wouldn’t have ordered. Back to Elvive extraordinary oils for me. So disappointing
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Joanne
We’re pleased to hear you love our products, but we’re really sorry that the delivery delays have left you feeling disappointed. 💗 We completely understand how frustrating it is when you’re expecting your order sooner.
We’d like to clarify that our usual 3–5 working day delivery estimate applies **from dispatch**, rather than from the date the order is placed. Our shipping policy was updated over a month before the sale to advise customers of an estimated 10 working days for dispatch and delivery during this busy period.
We appreciate that this is a longer wait than you’re used to, and we’re sorry if the information wasn’t clear when you placed your order. Our warehouse and customer service teams are working incredibly hard to process orders and respond to enquiries as quickly as possible.
Thank you for ordering from us previously. We’re genuinely sorry this experience hasn’t met your expectations, and we appreciate you sharing your feedback. 🩷
Ordered on 5 th October had email…
Ordered on 5 th October had email saying 3/5 days delivery still not arrived and contacted them it has not been processed yet asked for refund which now being told takes 72 hrs shocking company never order again my order number is3092302
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Christine
We’re really sorry for the frustration and disappointment caused by your recent experience. 💕 We understand how upsetting it is to be waiting for your order, especially when you were expecting it within a few days and have now had to contact us for an update and request a refund.
Our recent sale resulted in exceptionally high order volumes, and our website and terms were updated ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. We appreciate that this is longer than our usual timeframe, and we're sorry for any confusion caused by the standard delivery estimates you saw.
Regarding your refund, we understand that having to wait for this to be processed is frustrating when you've already been waiting for your order. We’d like the opportunity to look into this and check the status of your request.
Please could you send us your order number via Trustpilot so we can investigate this further? We’re sorry that your experience has left you feeling this way, and we appreciate you bringing your concerns to our attention. 🩷
Waited 12 days and had no delivery/ or…
Waited 12 days and had no delivery/ or conformation of any sort and i had to contact them to even check if they received my order, ordered many times for my daughter and partner and never had an issue! Won't be ordering again
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Tommy
Thank you for your continued support over the years and for choosing us for your daughter and partner. 💕 We're genuinely sorry that your most recent experience has been so disappointing, especially when you've ordered from us many times before without any issues.
Our recent sale resulted in exceptionally high order volumes, which unfortunately affected our dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we completely understand how frustrating it must be to wait and then have to contact us yourself just to get an update. We’re also sorry that you felt left in the dark about your order.
We truly value our returning customers, and it's disappointing to know that this experience has put you off ordering with us again. 🩷
Thank you again for your support over the years, and we're sorry we've let you down on this occasion. ❤️
Currently on day 13 since I placed my…
Currently on day 13 since I placed my order! Which is daughter's birthday gift which is in 9 days now, definitely won't use these again!
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Shellie
We’re really sorry that you’re still waiting for your order, especially when it’s intended as a birthday gift for your daughter. 💕 We completely understand how stressful and disappointing this must be, with her birthday now just around the corner.
Our recent sale resulted in exceptionally high order volumes, and we updated our website and terms ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. Orders are being processed in date order, and we’re working hard to get them out as quickly as possible. However, we appreciate that this is a longer wait than you expected, and we’re sorry for the inconvenience and worry this has caused.
We know how important it is for gifts to arrive in time for special occasions, and we’re sorry we’ve left you feeling disappointed. 🩷
Thank you for taking the time to share your feedback. We’re sorry this experience has affected your confidence in ordering with us again. ❤️
Order not sent- Poor customer service- not worth it
UPDATE**
It’s now been nearly 3 weeks since I placed my order, even following the companies response below I have still not received an update on when my order will be shipped. This may be one of the worst online shopping experiences I’ve ever had.
***
Poor customer service- not worth it.
I placed my order nearly 2 weeks ago, I have emailed for an update numerous times and received a generic response.
My order is still showing as unfulfilled, I have even emailed to cancel due to the time waited and still had no response.
**UPDATE**
I have now received another generic email advising for the third time that that cannot give me an ETA for my parcel or even when it will be packaged. I have asked for a refund and to cancel my order which keeps being ignored in their responses. This is now the 5th time of email and nearly 10 WORKING DAYS since I placed my order.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Bee
We’re really sorry for the frustration this experience has caused, particularly as you’ve contacted us several times and still feel you haven’t received the answers you need. 💕 We understand how disappointing it is to be waiting for your order, especially when you’ve also requested to cancel it.
Our recent sale resulted in exceptionally high order volumes, which unfortunately affected both dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. While we appreciate that this explains the extended timeframe, we understand it doesn’t make the wait or the lack of a specific update any less frustrating.
We’re also sorry that your cancellation request hasn’t been clearly addressed in the responses you’ve received. Please note if you send multiple new messages, each one is treated like a new contact and therefore each one will go through the standard process of starting a conversation, we ask to keep all emails within the same email thread. We want to reassure you that your concerns are important to us, and we’d like the opportunity to look into both the status of your order and your cancellation request.
Please could you send us your order number via Trustpilot so we can investigate this further? 🩷 We appreciate your patience and are sorry that this experience has fallen short of the service we want our customers to receive.
Shocking
Shocking! Placed my order 2 weeks ago and it still hasn't been dispatched. Customer service is absolutely shocking, used to like their products, but not even received them so waste of my time and money.
11. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Kinga
We’re really sorry that your recent experience has left you feeling this way. 💕 We understand how frustrating it is to have waited two weeks without your order being dispatched, and we’re especially sorry that our customer service hasn’t met your expectations either.
Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays across both our warehouse and customer care teams. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that this is a significant wait, and we understand your disappointment at not yet receiving the products you ordered.
We genuinely value our customers and never want anyone to feel that their time or money has been wasted. 🩷 We’re sorry that this experience has affected your confidence in us, and we’d appreciate the opportunity to look into your order.
Thank you for sharing your feedback with us. ❤️
Ordered 26th September and still not…
Ordered 26th September and still not received my order. Never had a problem before. Won't be ordering again.
26. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Lynette
Thank you for your continued support, and we're really sorry to hear that this experience has left you disappointed. 💕 We understand how frustrating it is to be waiting for an order, especially when you've shopped with us before without any issues.
Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays. We can see that your order has now been dispatched, and we're sorry it's taken longer than expected to reach you. Once dispatched, delivery is handled by the courier, and your tracking details should provide the latest updates on its journey.
Thank you again for ordering with us, and we're sorry for the disappointment caused.
Poor poor customer service/aftercare!
Poor poor customer service/aftercare!
Order not sent and I had to chase. I was told it was due to their promotions and high volume of orders. My order was placed prior to any of their promotions. When the order was eventually dispatched it was dispatched to an inpost locker rather my delivery home address. I could not easily get to the locker due to not being able to drive. Again when i contacted them they said this was nothing to do with them stating its the couriers fault. Regardless whether they use an external courier my complaint should be handled by them as i purchased through them. They refused to take any ownership and stated they have put this on their internal feedback. This has happened previously to my sister also. I will no longer be using this company and suggest avoiding to as if anything goes wrong they take no ownership
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Kelly
We’re really sorry to hear how disappointed you’ve been with your experience, particularly with the delay to your order and the delivery being sent to an InPost locker rather than your home address. 💕 We understand how inconvenient this would have been, especially when you’re unable to drive and getting to the locker wasn’t easy.
Our recent promotions did result in exceptionally high order volumes and delays, and we appreciate that this was frustrating, particularly as you placed your order before the promotions began. We’re sorry that you also felt let down by the communication you received when raising your concerns.
Regarding the locker delivery, InPost manages the delivery process, and locker preferences or routing can sometimes affect where a parcel is delivered. While we cannot directly control the courier’s delivery decisions, we do take feedback like yours seriously and have passed your concerns on internally so they can be reviewed. Please note, locker delivery is usually due to a saved preference on your account so I would advise to check this directly with InPost and remove your preference to stop this from happening again with another company.
We absolutely understand that, as a customer, you expect support when something goes wrong with a delivery, and we’re sorry that our response left you feeling that we weren’t taking your concerns seriously. This isn't the impression we want to leave, and we appreciate you taking the time to explain what happened. 🩷
Order #3093155 not arrived after 5 days…
Order #3093155 not arrived after 5 days and shows as not even dispatched yet. When I emailed to chase it up, I received this reply:
"I’m sorry your order hasn’t been dispatched and that you’ve been left waiting, especially after paying for shipping. Order #3093155 is still unfulfilled, so it has not been dispatched.
I can’t issue or confirm a refund here. For UK orders that have not been dispatched, the cancellation information says the order can be cancelled and refunded, with up to 14 days for the refund to reach your account.
Lumi - Give Me's Virtual Assistant"
So after Five days since placing the order, it still hasn't even been dispatched and they can't refund me. If it was in transit and they said allow a few days for it to show up then fair enough but it hasn't even been dispatched?!! Absolutely useless. I will take it up with my bank and I won't use this company again.
As per below response.... Not good enough. At this day and age? You can't fulfill your own sale?! When I purchased, there was no warning of ten working days and if there had have been, I would not have ordered. Still waiting on a refund and confirmation of cancellation after two days of back and forth emails asking and then dodging the question!! Never ordering from them again. By the looks of it, they stand to lose a lot of customers!
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Miss Gerhan
We’re really sorry for the frustration caused by your experience with us. 💕 We completely understand why you’re concerned when your order hasn’t yet been dispatched, particularly when you’ve paid for shipping and contacted us expecting a clear answer about your options.
Our recent sale resulted in exceptionally high order volumes, which unfortunately impacted our dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that waiting without a clear update is frustrating, and we're sorry that the response you received from our virtual assistant left you feeling that your concerns weren't being addressed.
We'd like to clarify that our virtual assistant provides initial information, but our customer care team can review individual order queries and cancellation requests. We’re sorry this wasn’t clearer in the response you received.
We appreciate your feedback and are sorry that your experience has fallen short of expectations.
I made an order 9 days ago
I made an order 9 days ago, and when tracking, it just says "waiting for details". I have emailed the information email address provided but have not received any correspondence back! I understand there are delays but the communication is awful. Hopefully this review will quicken their response.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Jen
We’re really sorry that you’ve been left waiting for your order and haven’t received a response to your email. 💕 We completely understand your frustration, and we agree that keeping customers informed is important, especially when there are delays.
Our recent sale resulted in exceptionally high order volumes, which unfortunately affected both dispatch and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. When tracking shows “waiting for details”, this can mean the courier hasn’t yet received the information needed to provide tracking updates, so we appreciate how worrying it can be when there’s no further information available.
We’re working hard to process orders in date order and respond to all enquiries as quickly as possible. We’re sorry that you’ve had to chase us for an update, as this isn’t the experience we want for our customers. 🩷
Thank you for bringing this to our attention. ❤️
I used to rate this company and their…
I used to rate this company and their products. However it’s been 2 weeks and still not received my order…money taken straight away though of course. Trying to contact them is not easy either. When I finally did manage to email, I got a standard response back of they’re busy due to a promotion they’ve had running and contact them after 10 days…which I did, and got the same standard response back…don’t think I’m ever going to get my order and dreading trying to get a refund. Wouldn’t buy from them again.
26. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Faye
We’re really sorry that your recent experience has left you feeling so disappointed, especially as you’ve previously enjoyed our products and trusted us enough to order again. 💕 We completely understand how frustrating it is to have paid for your order and still be waiting two weeks later, particularly when you feel you haven’t received the support you need.
Our recent sale resulted in exceptionally high order volumes, which unfortunately impacted both dispatch and customer service response times. We updated our website and terms ahead of the promotion to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that receiving the same response more than once, especially after waiting and following up, doesn't provide the reassurance or individual update you're looking for. We're sorry this has been your experience.
We want to reassure you that orders are being processed in date order, and we do respond to customer enquiries, although our response times have been longer than usual during this busy period. 🩷
Thank you for your previous support, and we're genuinely sorry that we've let you down on this occasion. ❤️
I placed an order on the 4th of October…
I placed an order on the 4th of October and have not even recieved a shipped email yet? I can only get through to a live chat which says the same things with no help from a real person, can an update br provided for my order rather than just processing? I didn’t expect the order to take this long
4. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Amelia
We’re really sorry that you’re still waiting for your order and haven’t received a dispatch email yet. 💕 We completely understand that you’d like a clearer update rather than repeatedly receiving the same message, and we appreciate how frustrating it is not to know when your order will arrive.
Our recent sale resulted in exceptionally high order volumes, which unfortunately affected our warehouse processing and customer service response times. We updated our website and terms ahead of the sale to advise customers to allow up to 10 working days for dispatch and delivery. However, we understand that this is longer than you expected, and we’re sorry that our live chat responses haven’t provided the reassurance you were looking for.
Our customer care team is working through enquiries as quickly as possible, and we’d really like the opportunity to look into your order specifically rather than leave you with a generic update. 🩷
Thank you for your patience, and we're sorry for the disappointment caused. ❤️
I love the products and decided to…
UPDATE: I contacted again due to having to wait 10 working days and still nothing but the generic apology and please wait 24hrs i’ve waited since the 30th September!!! Totally disappointed in the service and the generic apologies. If your having a sale and expect a lot more orders hire more staff to keep up!
I love the products and decided to treat myself to a big order as it was over £30 you get offered free shipping 3-5 days. I ordered on the 30th September and still the order is unfulfilled and not yet dispatched.
After making contact via the website after answering many bits to actually get a human response I found the email a bit abrupt telling we to wait 10 working days before I contact them again.
So I would worry if I were to order again I’d feel the need to pay for the next day delivery option but how would that work having to wait 10 working days?
The delays should have been made clearer in the first place before you even begin to make an order.
So I’m still waiting and am not allowed to contact until the 14th October.
I really just want my order but also feel like cancelling it too
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Kelly
Thank you for taking the time to share your feedback, and we're really sorry that your recent experience has left you feeling this way. 💕 We completely understand how frustrating it is to be waiting for an order, especially when you're excited to receive your products!
During our recent sale, we experienced exceptionally high order volumes, which unfortunately impacted our dispatch and customer service response times. Information regarding the extended timeframes, allowing up to 10 working days for dispatch and delivery, was added to our website and terms ahead of the sale. However, we appreciate your feedback that this may not have felt clear enough when placing your order, and we're sorry that our response came across as abrupt. This certainly isn't the experience we want our customers to have.
To clarify, our standard delivery timeframe of 3–5 working days begins **from dispatch**, rather than from the date the order is placed. Choosing a faster delivery service relates to the delivery stage and doesn't provide priority dispatch, so we wouldn't want you to feel you need to pay extra to avoid delays during busy periods.
We understand that you simply want your order to arrive, and we're sorry that the wait has left you considering cancelling. Please be assured that orders are being processed in date order, and you'll receive an email with tracking details once your parcel has been dispatched. 🩷
Thank you again for your patience and for supporting Give Me Cosmetics. ✨
Took 2 whole weeks to arrive!
Took 2 whole weeks to arrive!! The box was really tatty and not packaged well, to say there were cosmetics in the box there was no effort to protect them. A couple of items have come broken and after reading all the reviews on here I can’t be bothered to request a refund or replacements. I must say the products all look and feel really cheap so I won’t be ordering from them again.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Samantha
We’re really sorry to hear about your experience, especially after waiting so long for your order to arrive. 💕 We understand how disappointing it must be to open your parcel and find that the box is damaged and some of your items have arrived broken. This certainly isn’t how we want our products to reach our customers.
Our recent sale resulted in exceptionally high order volumes, which unfortunately caused delays, and we’re sorry your order took longer than expected. However, we appreciate that the condition of your parcel and the damaged items have added to your disappointment.
We’re also sorry to hear that you feel let down by the quality of the packaging and products. We take feedback like this seriously, as we want our customers to feel happy and confident with their purchases. 🩷
We’d really hate for you to feel you have to accept damaged items, and we would encourage you to get in touch so we can look into this and discuss the options available. Please send us your order number and, if possible, photos of the damaged items.
Thank you for sharing your feedback, and we’re sorry we haven’t given you the experience you expected. ❤️
Ordered almost 2 weeks ago
Ordered almost 2 weeks ago, still no order, it's supposed to be a birthday present! I have emailed but no response 1st time have orderd and it'll be the last
I don't know how to reply to your comment so here is my
Order number #3081031
Can someone contact me and let me know if there is an update
28. september 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Laura
We’re really sorry that your first experience with Give Me Cosmetics has been disappointing, especially as your order was intended as a birthday present. 💕 We completely understand how frustrating it is to be left waiting, particularly when you’re ordering for a special occasion.
During our recent sale, we experienced exceptionally high order volumes, and our website and terms were updated ahead of the promotion to advise customers to allow up to **10 working days for dispatch and delivery**. We appreciate that this is a longer wait than expected, and we’re sorry for the disappointment this has caused. We’re also sorry that you haven’t yet received a response to your email, as we understand how important it is to receive an update when you’re waiting for an order.
Our team is working hard to process orders in date order and respond to all customer enquiries as quickly as possible. Once your order has been dispatched, you’ll receive an email with your tracking details. 🩷
Please could you send us your order number via Trustpilot so we can look into the status of your order and provide some further assistance? We’d really appreciate the opportunity to look into this for you and hope we can improve your experience with us. ✨
Very disappointing delivery times
UPDATE AFTER BUSINESS REPLY
The ten day period has already passed. My Order Number is 3080482, placed on 28 September. Your excuses are inadequate. You said exactly the same last time yet went ahead and did exactly the same thing again to all your customers. This goes to show how little you think of us.
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I've been buying from this company for years now and love their shampoos and conditioners. The last couple of orders I've placed, however, have taken an age to arrive and it is just not good enough. My latest order, placed on 28 September, doesn't appear to have even been picked yet some 13 days later so goodness knows when it will come. Very disappointing and off-putting. They used the excuse last time that their sale had been so successful, they had been inundated. Knowing this, surely they should have put in place extra staff to deal with it.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Givemecosmetics
Hi Jane
Thank you for being a loyal customer over the years and for your lovely comments about our shampoos and conditioners. 🩷 We're really sorry that your recent orders haven't arrived within the timeframe you'd expect from us, and we completely understand why this has become disappointing and off-putting.
Our recent sale resulted in exceptionally high order volumes, which unfortunately put significant pressure on our warehouse and customer care teams. We understand your point about planning for increased demand, and we appreciate your feedback. While we have been working hard to process orders as quickly as possible, we recognise that the delays have fallen short of the experience our customers deserve.
Ahead of the sale, our website and terms were updated to advise customers to allow up to 10 working days for dispatch and delivery. However, we appreciate that this doesn't make the wait any less frustrating, particularly when you've supported us for so many years. 💕
We'd really like the opportunity to look into your latest order and check its current status. Please could you send us your order number via Trustpilot so we can investigate this further? Thank you again for your continued support, and we're sorry we've let you down on this occasion. ❤️
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