Unfortunately they do not have all product ingredients on their website about the Ruka braid hair they sell on their website/platform. To warn or inform customers. They leave key ingredients a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair... Se mere
Virksomheden har svaret
Service au top! Une fois la commande passée, l’envoi a été super rapide ! La description des produits sur le site est vraiment fidèle aux produits reçus et ceux-ci sont de super qualité ! Cela donn... Se mere
Virksomheden har svaret
Got the products now have to see if they work on my hair. Took a week to receive it though. I would prefer the self pick up parcel boxs in the area that's open 24/7.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ginko is an online store dedicated to curly hair and darker skin tones. Our mission is to source and promote brands that create haircare, hair extensions or skincare products with quality, sustainability and diversity in mind.
Kontaktoplysninger
Storbritannien
- ginkostore.com
4,3
Fremragende
49 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Ginkostore
Many thanks for your review! We're glad to know you're happy with your order :)
Item received in good time and quick to…
Item received in good time and quick to respond in communication. But the box was open and it did not look as though it had been securely packaged. Im surprised the item wasn't damaged.
27. juli 2025
Besvarelse fra Ginkostore
Thank you for taking the time to review us, we're sorry to hear the package arrived opened and will make sure it doesn't happen again!
Ordered some beauty products from Ginko…
Ordered some beauty products from Ginko and curlsmith. Both companies were new to me.
This is now my second parcel from Ginko and the one from curlsmith has yet to arrive.
I know who I will be ordering from again.
1. juli 2025
Besvarelse fra Ginkostore
Many thanks for your kind review, we're glad to hear you enjoyed shopping with us!
Besvarelse fra Ginkostore
Many thanks for your review, we're glad to know you had a good experience with us!
Besvarelse fra Ginkostore
Many thanks for your review! We're glad to hear you had a pleasant experience with us :)
Very easy to buy this from the website .
1. juni 2025
Besvarelse fra Ginkostore
Thank you for your kind review!
Besvarelse fra Ginkostore
Thanks for your review! We're glad to hear you're happy with your order 😊
Product arrived on time and in perfect…
Product arrived on time and in perfect condition
27. maj 2025
Besvarelse fra Ginkostore
Many thanks for your review, we're glad to hear you're happy with your order!
Livraison très rapide 👍🏽
14. april 2025
Besvarelse fra Ginkostore
Merci beaucoup, nous sommes ravis de savoir que la livraison s'est bien passée 😊
Produits à la hauteur de ma…
Produits à la hauteur de ma satisfaction,c est pour cela que je commande et recommande 😬
25. marts 2025
Besvarelse fra Ginkostore
Merci pour votre feedback! Nous sommes ravis d'entendre que vous êtes satisfaite de vos produits 😊
Amazing quality
it is so nice and soft and because its adjustable its easy to put your hair in doesnt slip off and its not tight at all
12. marts 2025
Besvarelse fra Ginkostore
Many thanks for the nice feedback and glad to know you're enjoying the adjustable bonnet!
Everything was perfect for me the site…
Everything was perfect for me the site very quick to use keep going in the same way guys
7. marts 2025
Besvarelse fra Ginkostore
Many thanks for your kind words, it means a lot to us!
Besvarelse fra Ginkostore
Many thanks for your kind review! We're glad to hear you had a positive experience with us :)
Great customer service
Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair.
6. februar 2025
Besvarelse fra Ginkostore
Many thanks for your kind review! We're glad to hear we've been helpful 😊 See you soon on Ginko Store
Great company love my order came as…
Great company love my order came as described, communication was prompt and clear even assisted me when I was having issues with the courier will be ordering from them again soon
20. januar 2025
Besvarelse fra Ginkostore
Many thanks for your kind feedback! We're glad to hear you had a good experience with us and you're satisfied with your order :)
Not inclusive of ALL and that is…
Not inclusive of ALL and that is specified in their “about us” section. I don’t think it’s fair and doubt it would be accepted from others.
14. december 2024
Uopfordret anmeldelse
Besvarelse fra Ginkostore
Hi Heather, sorry you feel this way! We are indeed a niche beauty store dedicated to curly/afro hair and beauty, and are proud to serve a population who struggles to find the products they need in mainstream beauty retailers.
Super efficace!
Livraison ultra rapide, colis super bien conditionné. Je recommande !
3. november 2024
Besvarelse fra Ginkostore
Merci beaucoup Lara, nous sommes ravis d'entendre que votre expérience a été positive 😊
My parcel was not handed to me
My parcel was not handed to me. The courier did not knock on my door. I received a text to say it was delivered and found my parcel on the path leading to my front door.
30. oktober 2024
Besvarelse fra Ginkostore
Sorry to hear the delivery didn't go well, we understand how frustrating it is! We'll feedback to the delivery company to make sure this situation doesn't happen again.
Besvarelse fra Ginkostore
Many thanks for your feedback Yewande!
The delivery was very fast
26. september 2024
Besvarelse fra Ginkostore
Many thanks for your review and great to hear you're happy with our service!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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