Unfortunately they do not have all product ingredients on their website about the Ruka braid hair they sell on their website/platform. To warn or inform customers. They leave key ingredients a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great customer service. Ordering from Ginko is seamless with quick delivery times. My questions to customer service are always answered promptly. It’s become a go to when I need to top up on Ruka hair... Se mere
Virksomheden har svaret
Service au top! Une fois la commande passée, l’envoi a été super rapide ! La description des produits sur le site est vraiment fidèle aux produits reçus et ceux-ci sont de super qualité ! Cela donn... Se mere
Virksomheden har svaret
Got the products now have to see if they work on my hair. Took a week to receive it though. I would prefer the self pick up parcel boxs in the area that's open 24/7.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Ginko is an online store dedicated to curly hair and darker skin tones. Our mission is to source and promote brands that create haircare, hair extensions or skincare products with quality, sustainability and diversity in mind.
Kontaktoplysninger
Storbritannien
- ginkostore.com
4,3
Fremragende
49 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Got the products now have to see if…
Got the products now have to see if they work on my hair. Took a week to receive it though. I would prefer the self pick up parcel boxs in the area that's open 24/7.
11. august 2026
Besvarelse fra Ginkostore
Thank you so much for your review! We're delighted to hear that you had a great experience. We really appreciate your feedback and will certainly take your comments into account.
Besvarelse fra Ginkostore
Many thanks for your review, we're glad to hear everything went well with your order!
Excellent product
Excellent product, looks amazing in my daughter’s hair. So natural and great quality.
29. juni 2026
Besvarelse fra Ginkostore
Many thanks for your kind review, we're glad to hear you're happy with your order!
Besvarelse fra Ginkostore
Un grand merci pour votre avis positif et pour le temps que vous avez consacré à partager votre expérience. Nous sommes ravis d'apprendre que nos services ont répondu à vos attentes !
Besvarelse fra Ginkostore
Many thanks for your review, we're glad to hear you're happy with your order!
Besvarelse fra Ginkostore
Many thanks for your kind review, we're glad to hear you're happy with your order!
Bonjour
Bonjour, j’ai effectué une commande de 2 peignes et j’ai récupéré un colis hier. Dans la boîte j’ai une une paire de chaussures. Je ne suis pas satisfaite du tout. Je ne sais pas ce que c’est passé mais je veux recevoir mes 2 peignes que j’ai payé.
Cordialement
9. maj 2026
Besvarelse fra Ginkostore
Bonjour,
Suite à vos différents emails, notre service client est revenu vers vous pour expliquer les éléments suivants:
- Nous ne vendons pas de chaussures! C'est donc une erreur très improbable
- L'étiquette que vous nous avez envoyé ne correspond pas à celle de votre commande, notre service client vous en a déjà adressé une copie.
Cordialement,
Besvarelse fra Ginkostore
Many thanks for your kind review, we're glad to hear you're happy with your order :)
Besvarelse fra Ginkostore
Sorry to hear this! Most of our braiding hair can be cut to accomodate shorter hairstyle. Don't hesitate to contact us if you have any question.
Contente du produit
Bonjour
La livraison a été très rapide.
Je suis satisfaite du produit.
Merci !
31. marts 2026
Besvarelse fra Ginkostore
Merci pour votre feedback, nous sommes ravis d'apprendre que tout s'est bien passé!
Unfortunately
Unfortunately they do not have all product ingredients on their website about the Ruka braid hair they sell on their website/platform.
To warn or inform customers.
They leave key ingredients and information out.
And when a person has a l allergic reaction in hours after using the braid hair they don’t cooperate.
Telling the customer to get %15 discount on the next order.
For what… to buy extra hair and get more allergic reaction.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ginkostore
We're sorry you had a bad reaction to Ruka hair and take note of your feedback - we will add more information regarding key ingredients.
As mentioned by our customer service, we have a 14 days return policy for hygiene products such as braiding hair, and can't accept returns or refund as you reached out to us more than 3 weeks after receiving your order.
We understand this is a frustrating situation and hence offered a 15% discount on any products on the website as a gesture.
Service de livraison rapide.
Service de livraison rapide.
Approvisionnement du stock avec la couleur blond miel👍🏽.
Mais quand il y aura t'il a nouveau le brun chaud?
4. marts 2026
Besvarelse fra Ginkostore
Merci pour votre feedback!
Nous sommes ravis de savoir que la livraison s'est bien déroulée. Les stocks de Ruka sont limités mais nous faisons le maximum pour avoir plus de marchandises dès que possible!
Love this company!
Love this company!! The customer service was amazing!! The woman who xhatted with me and helped me so much SHOULD GET A RAISE OR A BONUS
3. marts 2026
Besvarelse fra Ginkostore
Many thanks for your kind review, we're glad you're happy with our customer service and we forwarded your nice feedback :)
Very good quality products
Very good quality products, fast service and great communication.
27. januar 2026
No issues very fast delivery service
26. januar 2026
Besvarelse fra Ginkostore
Many thanks for your review, we're glad to hear everything went well!
Besvarelse fra Ginkostore
Merci beaucoup pour votre feedback, nous sommes ravis d'apprendre que vous êtes satisfaite de votre commande!
Besvarelse fra Ginkostore
Many thanks for your kind review!
Besvarelse fra Ginkostore
Many thanks for your review! We're glad to know the delivery went well
Besvarelse fra Ginkostore
Many thanks for your review, we're glad to know you're happy with your order!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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