Gigil Anmeldelser 

125
•
TrustScore 4 ud af 5

4,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Wonderful service going above and beyond to get me the product I wanted and quickly. Really friendly communication and the product is great quality and looks great too. Thank you

Bedømt til 5 ud af 5 stjerner

The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... Se mere

Bedømt til 5 ud af 5 stjerner

I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased. The ser... Se mere

Bedømt til 1 ud af 5 stjerner

Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Taskebutik

Skrevet af virksomheden

We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

125 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(125)

14 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Amazing

As a new mum of twins i needed a bag big enough for everything that comes with twins. Not only is this bag very pretty it is also amazing and exactly what i needed.

I will be recommending this bag to everyone.

8. maj 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Do not buy from here

Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before when I was pregnant. Such a shame when it’s not a cheap bag.

4. marts 2025
Uopfordret anmeldelse
Gigil-logo

Besvarelse fra Gigil

Hello Ellie,

We're so very sorry that you are not happy with the service you have received.

Unfortunately due to the time that has elapsed since your purchase, the broken zip and tear on the bag are not classed as a manufacture defect, and we are unable to replace the bag. Rips, snags and tears are considered accidental damage/wear and tear and are not covered under the warranty.

We do apologise for the disappointment and hope that you have been able to source a repair and make use of your bag again.

Kind regards,

Gigil

Bedømt til 5 ud af 5 stjerner

Beautiful product

Beautiful product, High quality and prompt delivery. Looking forward to using the bag and nappy pouch when our little girl arrives. Great customer service and prompt replies when contacted with query.

27. januar 2025
Bedømt til 5 ud af 5 stjerner

Fantastic product and customer service…

Fantastic product and customer service from Wendy.
I got a changing bag for Christmas and loved it so ordered the matching buggy organiser. When I got the delivery notification it has been delivered to my old address as I hadn't updated it on PayPal! All my fault. It was returned to sender and the company very quickly sent a new one the next day. The communication with Wendy was excellent. Thank you

8. januar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Poor quality and poor customer service

I’m not one to write reviews but I have to share my experience to ensure no one else is in this situation.
We purchase the luxe changing bag and used it twice and the bag has a scuff in the side pocket. I can’t be sure if this was there before we used the bag or not however this was not a cheap bag and when I contacted the company they were not helpful at all and just informed me that there was nothing they could do.
I would understand if we used this bag day in and day out and were reckless however this is not the case. I purchased this bag for space with having two kids I liked the idea that the bag was well organised with compartments. However my other changing bag I used with my oldest son (that came with his pram) is 2 years old and still going strong. The luxe gigil bag is poor quality.

7. januar 2025
Uopfordret anmeldelse
Gigil-logo

Besvarelse fra Gigil

Hello

I am very sorry that we could not replace your changing bag as it was scuffed. We do not replace bags that have been scuffed or scratched due to these issues not being a quality or manufacturing issue with our products. We can guarantee that the scuff/scratch was not on the bag when you received it, as all of our products are thoroughly checked before dispatch.

Once again, we are extremely sorry about not being able to replace your scuffed/scratched changing bag.

Best wishes

Gigil

Bedømt til 5 ud af 5 stjerner

Lovely little independent Company

Lovely little company that's independent with gorgeous products! They are a little pricier than other places but it's what to expect i you don't want mass-made things from China. I love my Nappy Caddy, really cute!

27. november 2024
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Disappointing customer service

Really love my Gigil bag, but the magnetic snap broke- leaving the bag useless. Got in touch to ask if a replacement snap could be sent out, but was told because the item had been gifted and I didn’t have proof of purchase they couldn’t help. A real shame.

19. november 2024
Uopfordret anmeldelse
Gigil-logo

Besvarelse fra Gigil

Hello there,

Thank you for taking the time to share your feedback. We're incredibly sorry for the issue with your Gigil bag, we completely understand your dissapointment.

We always honour our one year Gigil guarantee for manufacturing faults, and to do this we do need a valid proof of purchase, we hope you understand! If your bag was gifted, we can usually locate the order using details such as the buyer's name or e-mail address.

If you're able to find any of this information, please get in touch with us again and we'd love to assist you further and get this sorted for you!

Kind regards,
Gigil

Bedømt til 5 ud af 5 stjerner

The perfect all round changing bag

The perfect all round changing bag!

Such a luxury changing bag, worth every penny!, the finish of the bag is gorgeous. Comes with a little matching changing mat, insulated pocket inside of bottles, lots of pockets and pouches inside. Fits in LOADS! I wish I found this bag sooner.

20. oktober 2024
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Bag started falling apart

Bag started falling apart with material peeling off within 6 months of use. Very disappointed given the premium price tag I expected it to last years not months. When I contacted customer service they essentially informed me I misused the bag and that it was not covered by the manufacturer warranty.

16. oktober 2024
Uopfordret anmeldelse
Gigil-logo

Besvarelse fra Gigil

Hi Sarah,

Thank you for your feedback. We are truly sorry to hear that you are disappointed with your purchase.

I can assure you that we take all concerns seriously and always honour our one-year warranty for any manufacturing faults. We regret that we could not offer a free replacement on this occasion. If you have any further questions or queries, please don't hesitate to contact us directly.

Best wishes,
Gigil

Bedømt til 3 ud af 5 stjerner

Returning an Item

Recently bought a backpack however it wasn’t as expected and I needed to return. I found the vegan leather quite cheap feeling unfortunately. Email response from the team was very quick and helpful and made returning the item very easy. I had already paid £5 for delivery and also had to pay for the return which was a little disappointing considering the price of the bag.

10. juni 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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