Wonderful service going above and beyond to get me the product I wanted and quickly. Really friendly communication and the product is great quality and looks great too. Thank you
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... Se mere
I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased. The ser... Se mere
Zip on bag broken after just 6 months of using and side pocket stitching started coming apart and then come off. Would not recommend at all, customer service was crap as bag purchased 9 months before... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.
Kontaktoplysninger
Storbritannien
- +441617035605
- support@gigil.com
- gigil.com
4,2
God
125 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent product and customer service
2. oktober 2023
Besvarelse fra Gigil
Thank you so much for our 5 stars! Customer service is always our top priority and its so rewarding to receive positive feedback - you've made our day! We hope we may be of future service to you. Have a good day.
Great customer service
My bag was faulty and I sent a message to the company and they were really kind to change the bag for us free of charge. Great service
29. september 2023
Besvarelse fra Gigil
Hello, Thank you for leaving us the 5 star review! We are delighted to hear that you are happy with the service you have received. We hope we may be of service to you again.
Beautiful yet practical and excellent customer service!!!
I bought the luxe bag and I love it.
There was a slight issue with it but this was resolved within a few days and I’m now loving my replacement.
A beautiful bag which I’m planning on using as a rucksack when no longer needed as a changing bag.
I have also bought the pram organiser which I love too.
29. september 2023
Besvarelse fra Gigil
Hello, Thank you so much for taking the time to leave your review. We are delighted with the 5 star rating and we're thrilled to hear that you are happy with the bag and the service you have received. Thank you for your custom. We hope we may be of future service to you.
Besvarelse fra Gigil
Thank you for your lovely comments and the 5 stars - we're so pleased to hear that your daughter is happy with the bag. If we can be of help with anything else just let us know. Have a great day.
Great quality product
Great quality product. Good size bag that can fit plenty of supplies and good range of pocket sizes. Definitely recommend. Fast delivery too.
26. september 2023
Besvarelse fra Gigil
Hello, Thank you for your review and the 5 stars! We're so pleased to hear that you are happy with the Bounty bag and we are delighted that you will recommend. Thank you for taking the time to get in touch - it really does mean a lot to us.
Poor customer service!!
Bought the bounty bag and after less than two months of use the popper has broken off the handle.
After contacting customer services I was told I wasn’t eligible for a replacement even though this is clearly faulty. I was offered 20% discount, what a joke.
14. september 2023
Uopfordret anmeldelse
Besvarelse fra Gigil
Hi Laura,
Thank you for taking the time to leave your review. I am very sorry that you feel this way.
I can see that you placed your order in February 2023, and we do have to take this date as the start of use.
We are a small family run business and always do our best to help customers as best we can. I am very sorry we could not offer a free replacement on this occasion.
Kind regards,
Gigil
Excellent customer service
I bought a changing bag that I absolutely love over a year ago, but unfortunately it had started to tear. I emailed them and they sorted out a replacement for me so quickly with no hassle at all, even though my bag was out of warranty. Customer service was excellent!
Thank you Gigil 😊
16. august 2023
Uopfordret anmeldelse
Besvarelse fra Gigil
Hello, Thank you so very much for your kind comments and star rating. Customer service is always our top priority and its so nice when its noticed and we receive great feedback. We're so happy to hear that the issue was resolved quickly and we hope that we may be of future service to you.
Experience was excellent
Experience was excellent . They originally sent me the wrong bag contacted them and they got back to me quickly and arranged for me to send it back and swapped it over for the one I had originally ordered . Over all great experience
30. juli 2023
Besvarelse fra Gigil
Thank you so very much for your lovely review. We are so very grateful for the 5 stars and we're thrilled to hear that the issue was resolved quickly. If we can be of help with anything else just let us know. Thank you again for taking the time to get in touch.
I haven’t received yet the package and…
I haven’t received yet the package and I don’t have any info about the delivery
24. juli 2023
Besvarelse fra Gigil
Hi Chrysta,
Thank you for taking the time to leave us a review.
I am pleased to see that your order arrived with you on the 16th of August, international orders can take up tp 15 working day to be delivered.
I hope you love your new changing bag!
Kind regards,
Gigil
Very pleased with the speed of delivery…
Very pleased with the speed of delivery and quality of the product
25. juni 2023
Luxe changing bag
Great quality bag, really good size and plenty of space to fit all my toddler essentials. Ebba pram organiser really lovely and useful for short trips too!
25. juni 2023
Great product
Great product! I Love it! So elegant and modern!it will last several years from baby to toddler :)
26. juni 2023
More than satisfied
Customer service has excellent and answered my question very quickly! Item delivered on time and of excellent quality. Nicely packaged. I very love the look and all the space! I would definitly recommande this compagny to all my friends!
13. juni 2023
Uopfordret anmeldelse
Baby gift
Ordered the changing bag as a gift, it arrived quickly and was packaged well. I was able to send a message which made it nice and personal. Very good service.
28. maj 2023
Amazing handling of our problem
Amazing handling of our problem - nothing was too much trouble
30. maj 2023
Iove it!
I love my bag! So much better than the one that came with my pram! More pockets, space and better quality. Would deffintly recommend!
29. maj 2023
Wish I’d found it sooner!
Quick delivery, excellent quality bag. It’s big and spacious with so many pockets!! Came with pram straps and a change mat too, worth every penny. Wish I’d found this company sooner!
29. maj 2023
I love my bag
I love my bag, it holds so much more than the satchel style bag that came with my pram and things are easier to find too. It’s so comfy and stylish and easier to use when we’re out for a walk. I’m thinking about getting the pram organiser too for quick trips to the shops. The leather is so soft and such a good quality, not too shiny and not too matte. So pleased I ordered and I got it with 30 percent off.
25. maj 2023
Great quality product and fast delivery
24. maj 2023
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