I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Se mere
Virksomheden har svaret
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Se mere
Virksomheden har svaret
Penfold have literally done everything for me. You've made the whole process run smoothly and efficiently. Well done
Virksomheden har svaret
Virksomhedsoplysninger
Om Penfold
Skrevet af virksomheden
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktoplysninger
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Storbritannien
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Fremragende
2 t anmeldelser
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Hassle Free
Super easy to set up our account. When we hit our first internal issue Penfold was easy to contact and resolved the problem within minutes. Hassle free solution to employer pension scheme.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Mary,
That’s great to hear! Thank you for letting us know. We’re glad that getting started was easy and that the issue was sorted quickly.
Best,
Penfold
Their returns are very good considering…
Their returns are very good considering the state of world economies. the website is very intuitive and one of the best I have used.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Michael,
Thank you for your feedback. We’re delighted you’re enjoying the platform and finding it easy to navigate.
Best,
Penfold
Besvarelse fra Penfold
Hi there,
Thank you for the kind words. We’re pleased the experience felt easy and pleasant.
Best,
Penfold Team
Excellent customer assistance
Excellent customer assistance when needed.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi there,
We appreciate the feedback, thank you! Providing helpful support when it matters is important to us.
Best,
Penfold
Super quick resolution of a pension compliance question
I had a query about pension re-enrolment and declaration of compliance and I was amazed at the quick response from Penfold. I received a full explanation and was made to feel completely reassured. I think Penfold really go above and beyond from a customer service perspective
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Carolyn,
That’s fantastic to hear! Thanks for sharing. We’re delighted the team could step in quickly and help make everything clear and straightforward.
Best,
Penfold Team
Pensions made human
Pensions made human. Great app, simple to follow updates and instructions. Rapid resolution to queries.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Marc,
That’s lovely to hear, thank you! Making pensions easier to understand is exactly what we aim for, so we’re glad the app and support have worked well for you.
Best,
Penfold Team
Besvarelse fra Penfold
Hi Nathan,
We appreciate you saying that. Creating a welcoming and helpful experience is really important to us.
Best,
Penfold Team
Exceptional customer service
Customer service was exceptionally helpful and addressed my query fully and quickly.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Marianna,
Thank you very much! We appreciate you saying that. A welcoming and helpful team is something we really value.
Best,
Penfold
Extremely helpful and easy
Extremely helpful, and easy to follow (I left the chat to do other work, and received the next message in an email, with an easy link back to the chat. And both my queries were dealt with efficiently, and to resolution.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Charlie,
That’s great to hear! Thanks for letting us know. We’re glad the chat and email follow-up made things convenient and that your queries were sorted efficiently.
Best,
Penfold Team
Transparent and clear
Transparent and clear, pension transferred with relative ease. Great app that makes it easy to track performance.
14. januar 2026
Besvarelse fra Penfold
Hi Hugo,
We appreciate you taking the time to leave this review. It’s great to know the process felt clear and that the app is working well for you.
Best,
Penfold Team
Excellent service
As a new joiner, I encountered a few challenges in setting up my account. Thanks to the assistant and support of Sumeyye, a staff of Penfold who responded swiftly and managed all my expectations smoothly.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Will,
Thanks for taking the time to leave this review. We’re pleased Sümeyye could support you and make the setup process smoother. We’ll be sure to pass your feedback on to her.
Best,
Penfold
Really responsive customer service and…
Really responsive customer service and clear directions about what I needed to do to resolve my issue.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi there,
We appreciate the feedback. It’s good to know the support was responsive and that the instructions helped resolve the issue smoothly.
Best,
Penfold
Limited withdrawal options.
I've had great service and communication from Penfold but unfortunately they have fallen at the last hurdle. I want my pension paid into my WISE bank account, which has a UK address, bank account number and sort code but they won't pay into a WISE bank account???
So unfortunately all the good work in the past has been for nothing. So at the moment l'm in the process of arranging a transfer to another pension company who will happily pay my pension into my WISE account.
23. februar 2026
Besvarelse fra Penfold
Hi Paul,
Thank you for sharing your feedback. We're really glad to hear that you've had great service and communication from Penfold in the past, but we're sorry to hear that your experience at this stage has been frustrating.
While we aim to make accessing your pension as straightforward as possible, there are certain requirements we have to follow when making pension payments, and these can limit the types of accounts we’re able to pay into. We appreciate that this can be disappointing, especially after a positive experience up to this point.
If you'd like to discuss your options further, our team would be very happy to take another look and talk through what may be possible.
Thanks again for your feedback, and we wish you all the best moving forward.
Best,
Penfold
Humayan resolved my file upload issue…
Humayan resolved my file upload issue quickly and efficiently
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi there,
Thank you for sharing this. We’re really pleased Humayun could resolve the upload issue quickly and get everything back on track for you. We will be sure to pass your review to him.
Best,
Penfold Team
fantastic service all round
27. februar 2026
Besvarelse fra Penfold
Hi Simon,
Thanks so much for letting us know. It’s great to hear the service met your expectations.
Best,
Penfold
Quick transfer of my older pension into…
Quick transfer of my older pension into Penfold. Easy to use
18. februar 2026
Besvarelse fra Penfold
Hi Amanda,
Thank you for sharing. We’re really glad you’ve had a good experience.
Best,
Penfold
Besvarelse fra Penfold
Hi Botogan,
Thanks for sharing this! We’re pleased the advice felt useful.
Best,
Penfold
Terrible transfer-out experience
I was with Penfold for over a year, the website application is fairly intuitive but eventually decided to transfer out.
The transfer experience was very bad. I made my transfer out application in late October 2025 and it didn't complete until late February 2026. After hearing nothing for over a month, I contacted them in early-mid December to ask on the status. They told me they required me to fill out an additional form because I was transferring to AJ Bell Dodl who apparently needed further checks because they weren't someone they transferred to frequently. I was pretty surprised considering how big AJ Bell are. The delay wasn't on AJ Bell Dodl's side.
So instead of proactively asking me to fill out the forms, I had to chase up on them myself which was disappointing. After filling out additional forms, they went silent again and I had to chase up several more times just to get the transfer out completed.
4 months to transfer out a pension is crazy considering it wasn't in-specie and simply required them to sell funds on their side and transfer cash across.
26. oktober 2025
Uopfordret anmeldelse
Very easy to deal with and helped bring…
Very easy to deal with and helped bring multiple pensions into one pot. Their investments are doing well and performing. Most things can be done via the app such as increase my workplace contributions.
12. februar 2026
Besvarelse fra Penfold
Hi Tim,
We’re delighted you’ve found everything easy to manage, from consolidation through to adjusting contributions. It’s lovely to know the performance has been positive for you too.
Best,
Penfold Team
Nice and simple App and helpful staff…
Nice and simple App and helpful staff who actually respond quickly to emails and even pick up the phone, which is a rarity nowadays!
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Penfold
Hi Richard,
Thank you! We agree that being able to speak to a real person shouldn’t be rare. Glad the app and the team have both worked well for you.
Best,
Penfold Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.