Great experience. Jackie was knowledgable about many aspects of my surgery and recovery, and took the time to listen to and address my concerns. Her physical therapy routine has also worked wonders. 5... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Like: ability of therapist to relate well with and motivate the client with good results. 5 STARTS FOR THERAPIST Didn't like: difficulty reaching a person at Luna to update insurance information if... Se mere
Virksomheden har svaret
I tried to schedule an appt with Luna for home pt after breaking my fingers. Dealing with the robovoice that answered the phone was completely frustrating and difficult. After I tried to hang up, t... Se mere
Virksomheden har svaret
Tal, Is incredibly knowledgeable And attentive. She really listened to my concerns And tailored my treatment plan to my needs. I am making amazing progress Thanks to her expertise. She is very... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At-home physical therapy.
Kontaktoplysninger
6030 W. Oaks Blvd., Suite 210, 95765, Rocklin, USA
- 833-444-LUNA
- info@getluna.com
- getluna.com
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Luna makes physical therapy so much…
Luna makes physical therapy so much easier and more convenient. When I reached out to get booked for in-home PT, someone followed up with me on the phone shortly after to help sort out the details. They helped answer all of my questions and get the ball rolling right away, so I didn’t have to delay my treatment!

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Made recovering from knee surgery easy…
Made recovering from knee surgery easy and convenient. Finally back to full strength thanks to Luna!

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I tried the platform for one of my…
I tried the platform for one of my roommate and even with changing the appointment timing multiple time the therapist and platform were very supportive and it help my friend feel better after the session and recommended workouts on the platform

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My experience with Luna
This is my first time using Luna. I work with Clifford Civil and he is a wonderful physical therapist. My experience has been really great. The app, communication, to booking and rescheduling appointments has been exceptional. I appreciate being able to have PT in home because of the convenience plus I do not drive nor do I go out often due to Physical difficulties. Luna has made it easier. I definitely recommend them and Clifford Civil.

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I have had extensive physical issues…
I have had extensive physical issues since 2005 and have had all sorts of therapy so I consider myself as being well-acquainted and knowledgeable about PT. I called Luna in a panic after having gone to another PT office [recommended by my doctor] which was awful. Best decision EVER! Jeff listens to me, he changes things up to help me with my needs, he encourages me, and he is perfectly professional. I can't recommend him and LUNA Physical Therapy enough.

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Tom is a wonderful therapist, great personality, knowledgeable of his trade and explains the exercises and how they promote your healing which
Tom is a wonderful. He is patient, knowledgeable at his trade, he is gentle and he gets you to do all the exercises and explains how each exercise pertains to your healing which I appreciate. I think he is one of the best physical therapist I have ever had. He encourages you to do your exercises. I have nothing but praise for Tom Billings. I will convey this to my surgeon at how my experience with Luna. She wants to know how you guys are at being as Therapist. She will get a gold star from me about Luna, especially Mr. Billings.

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Katie is a wonderful, skillful Physical Therapist
Katie is an enormously knowledgeable, skillful, and experienced Physical Therapist--in the few sessions we've had thus far, she's been immensely helpful. I'm really optimistic about the progress I'll make under her guidance.

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Paul my PT provider
Paul is very caring and very knowledgeable about PT

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The Luna Experience
Luna is great to work with. She explains everything very clear. She understands my limits.
I have a few more sessions to go, but I will request her in the future should I need PT again

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Dr Jessica
Dr. Jessica is so amazing. She really knows what she is doing and is so very attuned to my needs. I feel so fortunate to have her taking care of me.

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Just had my first session with Luna and…
Just had my first session with Luna and I’m already so impressed. My therapist was super knowledgeable and made me feel totally comfortable. Loved that they came to my home—so much easier than going to a clinic. Can’t wait for the next session!

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Josef was wonderful
Josef was wonderful. I have had an aching back for years with no help. With my Luna visits not only was my pain reduced and I was able to move more easily, I was also given a great set of exercises and stretches to continue my progress at home. This is the first time I have been to PT where the therapist actually told me why the pain jumped around to other joints and muscles. Just understanding that, has helped me a lot. Terrific service!!!!!

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Seamless care, right at home — truly a game changer
From start to finish, Luna made physical therapy incredibly convenient and personalized. Booking was straightforward, communication was timely, and the therapist who came to my home was knowledgeable, kind, and clearly invested in my recovery. Being able to receive high-quality care without the hassle of driving or waiting rooms made a huge difference in my consistency and progress. You can tell the team has thought through every detail of the patient experience. Highly recommend Luna to anyone looking for expert PT on their schedule.

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No shows but bill you anyway
Tried couple times to use them but every time I got message just before appointment stating Canceled When I called I was told therapist double booked. Next time nothing, nothing at all. Even though these were my only 2 experiences they are billing me… I’ve never received anything but text messages but they are persistent I ignore them.

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We love our Luna therapist
We love our Luna therapist, Todd.
He is professional, gives specific instructions to my sister in law(who I care for), and leaves us with instructions on exercises, we can help her with, to help improve her mobility.
He is kind, knowledgeable, respectful and always on time.
We highly recommend Luna to anyone needing physical therapy.

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There is no zero star
There is no zero star. So I'm forced to give them one.
Very bad customer service in scheduling, billing departments do their shady stuff to over bill you and they don't discuss out of pocket fees with you, they will just tell you "" wait for the bill""
Ridiculous practice.

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I scheduled an in-home session for my father
I scheduled an in-home session for my 85 year old father who has been complaining of neck pain and stiffness for several days. 1st appointment got canceled, so rescheduled for 2 days later. Then 2nd appointment got canceled claiming that we canceled it due to inclement weather. We did not cancel! When I called to get more details on why it was canceled, they said it was the therapist that canceled due to inclement weather. Very unreliable, so don't waste your time.

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OVERCHARGED AND STILL WAITING!
This company overcharged me and I did not consent payment because I knew I only had a copay. So for 2 months I am waiting for my over $300 refund while they have MY money AND the insurance payment as well! This feels fraudulant! The person I spoke with on the phone was not helpful in the least.

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Lied to me to get me to agree to service
When I called to inquire about physical therapy treatments, the woman on the phone flat out lied to me and told me that my co-pay would not exceed $45. When my 6 sessions were done, I received a massive bill. My second week appointment my therapist called in and no one from Luna contacted me to let me know she wasn’t going to show up. Everything about this company is a big fat zero other than the physical therapist who was contracted

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