I wanted to say thanks Chip for innovating with their Spring Prize Draw and new Smart ISA in April. I've been with them since 2017 and having a spread of money across savings, investments and a Prize... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The worst pop up unregulated bank known to man. My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral! Financial ombudsman have said they have tons o... Se mere
Virksomheden har svaret
I opened an account that wasn’t right for me and asked to revert back to original account this was dealt with professionally and I didn’t loose any interest over the period. Happy with the service I r... Se mere
Virksomheden har svaret
Very helpful team as I could not get into the account it was an issue with documents verification but the support helped me wonderfully and now I can start! Thanks a lot!
Virksomhedsoplysninger
Om Chip
Skrevet af virksomheden
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Kontaktoplysninger
232 Shoreditch High Street , E1 6PJ, London, Storbritannien
- hello@getchip.uk
- getchip.uk
4,4
Fremragende
5 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Responsive and I felt supported
Responsive and I felt supported in resolving my issue. I feared the answer would be complex and hard for me to administer but with their help it was clear and simple.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Joyce,
It is brilliant to hear that we could make a complex issue feel simple for you. We always aim to provide clear, accessible support so you feel confident managing your money. Thank you for your kind words.
The Chip Team
Great service
After what I thought to be a suspicious contact, I reported this to Chip. They contacted me via the app so I knew it was them. They were very helpful and their actions reassured me.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Andrew,
It is great to hear that our team was able to provide the reassurance you needed. Keeping your account secure is our top priority, and we are glad the in-app chat helped confirm you were speaking with us. Thank you for being vigilant and for sharing your positive experience.
The Chip Team
Professional
Professional, genuine and efficient... dealt with very quickly...a breath of fresh air in these days when sitting on hold for ages has become the norm.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Danny,
It is wonderful to hear you had such a positive experience! We know how frustrating long hold times can be, so we aim to keep our support quick and genuine, If you ever need us again, we are just a message away via the in-app chat.
The Chip Team
EFFICIENT
My query was dealt with very efficiently . Helping hand all the way .
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Edmund,
It is brilliant to hear your query was handled so efficiently. We always strive to provide a helping hand to our users, so we are glad you felt supported throughout the process.
The Chip Team
Just tried to make a one off payment…
Just tried to make a one off payment into an online account. But only option seemed to be to authorise chip to acess bank account, did this, but then tried to close & return to chip. Then caught in a continous loop & not able to return to chip. Annoyed, frustrated & appalled as a new customer. Will not be making any more deposits & will be closing my account.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Mike,
We are really sorry to hear about this. That sounds incredibly frustrating, especially as a new customer, and we understand why you would be annoyed.
For one off deposits, Chip does need a connection to your bank so the payment can be authorised securely. It sounds like something went wrong during that hand off back to the app, which is not the experience we want anyone to have.
We would like to take a closer look at what happened and help you get unstuck if you are open to it. As you were unable to return to the app, please email us at hello@getchip.uk and the team can investigate and guide you through next steps.
We appreciate you giving Chip a try and are sorry we let you down here.
The Chip Team
Sorted out my problem without any fuss
Sorted out my problem without any fuss. Very happy with the service.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Anne,
It is great to hear that we were able to get your issue sorted quickly and without any fuss. We always aim to make managing your money as seamless as possible, so it is rewarding to know you are happy with the service you received.
The Chip Team
Shel was first class
The Chip assistant (Shel) was first class but I have to say that there should be an easier way to reset a PIN in order to unlock a frozen App. Especially as, in this age of biometric security, people are prone to forget the old ways.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Steve,
Thanks for taking the time to share this and we are really glad to hear Shel was so helpful.
We hear your feedback on PIN resets. You are absolutely right that with biometrics doing most of the work these days, it is easy to forget a PIN, and the process to recover access should feel as smooth as possible. We have put a lot of focus on security, but we know that has to be balanced with usability, especially when an app becomes locked.
The Chip Team
Fabulous app and won three prizes!!
Fabulous app and won three prizes in their december draw totalling over a thousand pounds! Five wins so far and have had great customer service. Have recommended the app to my friends and family, love it!
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Glesni,
We are absolutely thrilled to hear about your success in the December Prize Draw. Winning over a thousand pounds is a brilliant way to end the year.
Thank you so much for recommending Chip to your friends and family. Word of mouth is incredibly important to us, and we are glad that our customer service team has been able to support you so well along the way.
We will be sure to share your kind words with the whole team. If you ever need anything else, please don't hesitate to reach out to us via the in-app chat.
The Chip Team
DO NOT SAVE WITH THEM AS YOU WILL STRUGGLE TO ACCESS YOUR MONEY…
DO NOT SAVE WITH THEM AS YOU WILL STRUGGLE TO EASILY WCCESS YOUR MONEY AND HAVE TO JUMP THROUGH HOOPS TO GET YOUR MONEY OUT
Possibly the worst savings banking experience possible EVER and I’ve over 10 savings accounts so know a thing or 2 about them
They already have all your details from when you opened your account passport, driving license utility bill proof of address, had access to another bank through open access for 90 days and when you want to leave or transfer in or out you have to jump through hoops and give them access to my bank for 90 days
Why, ? I should be able to nominate the bank I want the money to transfer over to and then they should be able to do that request!
I have a real security problem here and they are not fitting into the box of a secure banking system and open to fraud
The crowdfunding they are doing is really off putting, they are using this instead of venture capitalist approach and calling it more of a Brand Advocate’s approach, so guys you are paying them to say it’s the way ahead in savings, looking at the books on companies house I’d say it’s more about the mismanagement of money! I would not trust this company with any of my savings and nor should you if you value your money and your security or time
Why would a company need to crowdfund for a second time for millions of pounds to keep the bank afloat and move it forward, how are they even trading, no savings platform should be doing this… I’m reporting my concerns to the FOS
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Rachel,
We really do appreciate you taking the time to share this feedback.
Accessing and moving money should feel straightforward, so we understand why repeated checks can be frustrating. The additional steps you mention, including temporary Open Banking access, are there to protect customers and prevent fraud. They are part of our regulatory obligations rather than barriers designed to make withdrawals difficult, and funds are always yours to move once the required checks are complete.
We also want to reassure you that Chip remains fully regulated and financially secure. Our crowdfunding is optional and separate from customer savings. It is about allowing customers to become shareholders, not about keeping the business afloat, and customer funds are protected in line with UK regulations.
We are sorry that your experience has led to a loss of trust. If you would like the team to look into your specific case or explain any of these processes in more detail, our support team are happy to help.
The Chip Team
I had a quick reply to my question…
I had a quick reply to my question ,this company is always helpful
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Mark,
Thank you for the lovely review! We are delighted to hear that you received a quick response to your question.
Providing helpful and efficient support is a top priority for us at Chip, so it is great to know our team hit the mark for you. We really appreciate you taking the time to share your positive experience.
The Chip Team
Wonderful work from Kate!
My advisor, Kate, was remarkably fast and very helpful! She answered my question about my deposit within the one email, and settled my worries.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Zakariya,
Thanks so much for sharing this. We are really glad to hear that Kate was able to answer your question so quickly and put your mind at ease.
It is great to know everything was resolved in a single email, and we will be sure to pass your kind words on to her. Providing clear and reassuring support is exactly what we aim for.
The Chip Team
Great services
Had an issue with my interest payments i used the online chat and spoke to Kate.
The issue was answered and sorted in less than 10 minutes
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Matthew,
Thanks for sharing this. We are really pleased to hear that Kate was able to resolve your interest payment issue so quickly.
It is great to know the in app chat helped get things sorted in under 10 minutes, as that is exactly the level of support we aim to provide. We will make sure your feedback is passed on to Kate and the wider team.
The Chip Team
Chip ownership statement continues to be missing
What on earth is going on with the issuance of the Chip share ownership statements and why haven't there been any updates as to the progress of this?
I've aready contacted Chip about this and they disappointingly, without any empathy, said that this is not their responsibility, which is an indicator to me of how they will behave in the future, so I strongly recommend AVOIDing this company.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi There,
We’re really sorry for the frustration this has caused and for how your earlier contact felt. We understand how important clear updates are, especially on something as significant as share ownership statements.
To clarify, the required checks are now complete and the Chip share ownership statements are available to investors.
If you have any remaining questions, please reach out to us via the in app chat and the team will be happy to help.
The Chip Team
Always quick to respond.
Always quick to respond and always very helpful. Cannot fault their service..
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Stevie,
Thanks for the lovely feedback.
We’re really pleased to hear you’ve found the team quick to respond and helpful whenever you’ve needed support. It means a lot to know our service has been hitting the mark for you.
If you ever need anything in future, the in app chat is always there to help.
The Chip Team
Besvarelse fra Chip
Hi Rhys,
Thank you very much for your review, fast responses whilst remaining friendly is what we always aim for so it's great to hear this was the case for you.
The Chip Team
Helpful and responsive - reassuring customer services
I have been investing with CHIP for the last 10 months. I find them responsive, helpful and I feel they look after my investments well. I had a query about whether a pop up was from them & they came back to me very quickly to reassure me that it was legitimate
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Izzy,
Thanks for taking the time to share this, we really appreciate it.
It’s great to hear you’ve felt well looked after while investing with Chip and that the team have been responsive and helpful when you’ve needed support. We know how important reassurance is, especially when something unexpected pops up, so we’re glad we could quickly confirm everything was legitimate.
The Chip Team
Locked out from accessing my savings
I have significant savings with Chip, originally attracted by the simplicity of the platform and the competitive rates on offer. Their rates are no longer competitive so I looked to switch them to another bank which is when my problems started. I ended up in a loop I couldn’t escape from, so had to delete and reload the app. I’ve since been unable to log in as the system tells me it has connectivity issues. All this has been reported to Chip to no avail and I am effectively locked out from accessing my savings.
As a good old fintech, Chip is keen to avoid human interaction and offers you only online support through a dedicated help email address.
I’ve tried this route about 8 times now and have yet to receive the help I need to access my account. I did manage to track down a contact number, but it takes voicemail messages only and no one has contacted me since I left messages and my number on there.
I regard all this as totally unacceptable and my next stop will be the FCA early next week if the situation hasn’t been resolved by then
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Mark,
We’re really sorry for the stress this caused and we understand why being unable to access your savings would feel unacceptable.
We’re glad to see this issue has now been resolved and that you’ve regained access to your account. That clearly took longer than it should have and we apologise for the frustration and worry this created while you were locked out.
We appreciate the honest feedback on both the experience and our support channels. Access to funds is critical and we’re continuing to improve how we handle issues like this so they’re resolved more quickly and clearly in future.
If you need any further help with your account or your plans to move funds, we are always here to help.
The Chip Team
Prize draw nonsense
I’ve had a Chip savings account for a couple of years now. Also a small investment account. Started moving money into the prize draw account as I foolishly responded to their heavy marketing. I’m a big fan of Premium Bonds so thought I would give it a go. To be clear to everyone considering doing similar – this prize account is absolutely nothing like Premium Bonds. It’s not particularly well run and I find the whole thing a bit opaque. It’s just a way for them to boost their cash balance sheet for free. You never quite know when the winders are announced. It is supposed to be end of the month but the Dec 25 draw results were ‘coming soon’ until randomly and quietly done on a Friday afternoon. All of the ‘projected entries’ stuff is very difficult to understand. Anyway. Log and short of it- I have had £20K fully qualified for two months and absolutely nothing. Not even a fiver. Best month I have had was £25. It simply isn’t worth forgoing the interest on this sum of money for the vanishingly-thin chance of a ‘prize’. If you properly analyse the FAQ you can see it isn’t written by serious people. This is a GCSE Business Studies come Young Enterprise project that has got horribly out-of-hand. Avoid.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Steve,
We’re sorry this has left you feeling disappointed and we appreciate you taking the time to share such detailed feedback.
Just to clarify a key point, the December Prize Draw has not been run yet. When it is completed, any winners will always be contacted by email. There was also a visual issue in the app that incorrectly suggested prizes had not been won for the December draw. This has now been fixed and the app will update correctly once the draw has been run.
Although the Prize Savings Account is not a premium bonds product, it is modelled in a similar way.
Our partners at ClearBank give Chip funds based on the total balance held in the account across our whole userbase, so this is Chip's way of giving that back, this is why the amount of prize money and the volume of winners might fluctuate from month to month, and the more people using the account, the more we'll have to give away.
Your feedback on transparency and value is heard and we’re continuing to improve how this is communicated.
The Chip Team
all sorted fast
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Ray,
Thank you very much for your review, we are very pleased to hear that your query was resolved quickly which is what we always aim for.
The Chip Team
Chip is definitely recommended
We opened Chip accounts earlier this year & have not been disappointed. The app is so easy to navigate. Transferring money in & out couldn't be easier, & seeing the daily interest adding up is great. I recently had an issue with transferring ISAs across from another bank but the online team were both responsive & effective in a timely manner too.
31. december 2025
Uopfordret anmeldelse
Besvarelse fra Chip
Hi Selma,
Thanks so much for sharing this, we’re really glad to hear Chip has been hitting the mark for you.
It’s great to know you’ve found the app easy to navigate and that moving money in and out has been smooth. Seeing that daily interest add up is always a good feeling. We’re also pleased the team were able to sort your ISA transfer efficiently. We know those can be stressful, so it’s lovely to hear it was handled well.
The Chip Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.