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I bought an account for Jujutsu Kaisen Phantom Parade on the European server. Spent around 8€ roughly. The offer for the price was great and was looking forward to it. However, when I got delivered the account to my email and when I tried logging into it in the game and into outlook for the first time, both the game and Microsoft informed the account had been blocked due to suspicious activity, meaning it had security issues before it was delivered to me. I tried talking to support about it, on the live chat on the website, and on 2 different emails, I got the same answer thrice. They said they are not responsible for what happens to the account after the delivery, and that they were willing to compensate with a 30% discount code. The problem is, I lost 100% of my money, not 30%, they weren't willing to even check the email I sent them properly with evidence, they just said they couldn't help and took my money. Terrible, beyond terrible customer service.

I bought an account for $24.99 and the listing clearly advertised “5500+ Rainbow Diamonds” as its own separate item, along with “1+ Random EX Character,” “1500+ 4 Gold Fragments,” and “80+ 4 Characters.” Based on that, I expected each listed amount to be accurate on its own.

What I actually received was 4,976 rainbow diamonds and only around 900 4-star gold fragments, both of which are below what was advertised.

I contacted support immediately and was told the listing was still accurate because the “total value may include other in-game items or equivalent currency.” That explanation does not match what was delivered or how the listing is written. There were no extra diamonds in the mailbox, no banner-specific currency, no exclusive summon tickets, and nothing else that made up the difference.

Support also gave me the exact same copy-pasted response in both live chat and email, even after I pointed out the issue, and I have not received any actual resolution.

I also tried leaving a 1-star review on their website. It showed as submitted, but it never appeared publicly, which raises concerns about how reviews are being handled on their site.

My issue is not minor missing extras. Multiple specific advertised amounts were not delivered, and the explanation provided does not match either the listing or the actual account. If these numbers are estimates or part of a combined value system, that needs to be clearly stated instead of being presented as separate guaranteed amounts. Based on my experience, I would avoid this site.

I placed Order #37744 with GenshinAccount, but the account I received was not as described.

The listing promised:

100,000+ Astrite
140+ Lustrous Tide
52+ Radiant Tide
20+ Forging Tide

However, the account I received only had:

82,002 Astrite
19 Radiant Tide
0 Forging Tide

This is significantly different from what I paid for, and the actual value of the account is far lower than advertised.

I contacted their support requesting a refund, but I have not received any response.

At this point, I am requesting a full refund. If the issue is not resolved, I will proceed with a chargeback and consider further action.

I do not recommend this seller due to misleading descriptions and lack of customer support.

scammers the worst thing I've done in my life

2 WEEKS WAITING, 2 AND THEY SAY THEY ARE GONNA DEMAND ME IF I REFUND MY MONEY (Thing that they can't do) OH COME ON

⚠️ Warning – Misleading account and inaccurate description

I purchased a Genshin Impact account from this website.

What was advertised:

- Female (Lumine)
- 85,500 primogems
- 126 standard wishes and 64 limited banner wishes

What I actually received:

- Male character (Aether)
- Around 48,000 primogems
- About 110 standard wishes and 60 limited banner wishes

This is not a small difference, but a completely different product than advertised.

Customer support was very slow and only responded after the account was used, refusing to provide a proper solution.

Because the account was not suitable, I had to sell it at a loss.

Be careful before buying from this site.

I’ve had nothing but good experiences tbh

Great site am enjoying the game as no other can offer :)

BUYER BEWARE! I bought their most expensive account for the game Wuthering Waves with what they said had 100,000+ astrite (the summoning currency) and it came with 46,000. I got a $3 account after paying $60. they have not replied to any of my emails and now im forced to do a chargeback with my bank!

A picture would have been more expressive than words, but the experience was and is excellent.

I bought a limbus company from them and have yet to receive an actual account. I can't tell if they are scamming me or don't care to help a first time customer access the item they purchased. I do NOT recommend the store for anything.

Ne commander jamais sur ce site frauduleux.
J’ai commandé un compte jujutsu Kaisen Phantom Parade qui devait contenir 60 000 cristaux, 25 personnes SSR et plus de 100 ticket d’invocation.
Sur le compte il y avait exactement 30 000 cristaux 6 personnages SSR et 20 ticket d’invocation.
Quand j’ai demandé un remboursement on m’a tout simplement répondu « La valeur totale affichée sur nos listes (par exemple "83 000+ Gems" dans un jeu) comprend souvent des éléments bonus comme des billets d'invocation ou une monnaie équivalente. Lorsqu'ils sont ajoutés ensemble, ceux-ci vous donnent la valeur de traction complète comme décrit, même si tout n'apparaît pas comme des gemmes brutes. Le même principe s'applique à chaque jeu que nous vendons, avec les ressources spécifiques en fonction du titre. »
En conclusion ne commander jamais sur ce site ce n’est qu’une grosse fraude qui ne vous rembourseront pas si jamais il y a un problème.

This is first time that am buying an account from a website and i can say that they are very trustworthy, fast delivery good deals amazing coupon and sales and most of all the luck that comes with you account.

Account bought isn‘t working, support is non existent and doesn‘t respond. I HIGHLY ADVISE AGAINST BUYING ANYTHING ON THIS SITE!

Service client impeccable et quand tu achète les choses instantanées directement et c'est très bien niveau prix ni rien à dire c'est super et quand tu reçois les comptes c'est tout ce qu'il faut

Dipped my feet in a smaller account to test the waters and was pleasantly surprised. So I bought what I was looking for and got even more then I was asking on the bigger account. One of the few quick reliable trustworthy sites. During high demand times around anniversaries it can take a little longer but they always deliver

I bought a genshin prefarmed account delivered in minutes uhh you will get emails but I personally really like them and customer support is amazing they respond instantlly.

This company is utter garbage. Believe me or not—it’s up to you if you want to waste your money.

I bought three accounts from this company, each for a different game.

None of the three accounts were as advertised, and one of them didn’t even include any of the characters listed in the description.

Their customer support is terrible. It’s been two days, and they still haven’t replied to my email or my live chat inquiry.

Hell I even tried joining the discord in hopes of spamming one of the mods to actually do something about the accounts

But alas the discord is useless too.

Do I recommend this company? I would rather eat garbage than buy from them ever again.

Should you buy something? It's up to you. If you want to look like an idiot and waste your money then go for it

to me the service is really fast and easy, i don't order anything besides reroll accounts but i never had any problems with them ever since i started ordering them^^_^ , no day long delays or any issues with the delivery. it comes immediately a few seconds or minutes after buying, which is pretty good ! i don't have any negative experience or feedback to say about it, it's a website that i can trust and a website that's very efficient and reliable.

Scam, pure scam