Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I had experienced an issue in which I didn’t receive the information to my account. The keysender containing the information was blank. I was then emailed by the support team in regards to the order.... Se mere

Bedømt til 4 ud af 5 stjerner

Account arrived fast ! exactly what ive bought just it would be great to also level up the characters so we don't have struggles with the world lvl.

Bedømt til 1 ud af 5 stjerner

give this purchase a rating of 1/5 because there was false information about the account I bought. The description was not accurate. I do not recommend this website. When I send an email with a simp... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

To start with I had a bad experience with Genshin Account, as I purchased a Pokémon TCGP account that I could t access. Upon getting in touch with costumer service, I got an email from the owner him... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

951 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 2 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

Shipped fast but...

Account arrived fast ! exactly what ive bought just it would be great to also level up the characters so we don't have struggles with the world lvl.

28. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I had experienced an issue in which I…

I had experienced an issue in which I didn’t receive the information to my account. The keysender containing the information was blank. I was then emailed by the support team in regards to the order. They expressed that they were sorry for the inconvenience and have given me the choice of a full refund or another account. Overall, great customer service, I hope the account is amazing!

23. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Mauvika Account

Account came as expected. Didn’t have the account I ordered for a dual 5 star (Mauvika & Lauma), but instead compensated with a C1 Mauvika with Citlali.

31. marts 2026
Bedømt til 5 ud af 5 stjerner

Got the Help I needed!

Im here to say im highly satisfied by the help I was able to receive from genshin impact regarding my troubles with an account. Thank you for helping me with fixing my issue and I hope to continue doing business with you!

29. marts 2026
Bedømt til 5 ud af 5 stjerner

Highly positive resolution


I am pleased to update my rating to 5 stars following a very professional and successful resolution to my case.

After some initial communication hurdles, the management reached out personally to ensure everything was made right. I truly appreciate the cordial and dedicated manner in which they handled the situation. I am very satisfied with the final outcome and the commitment shown to customer satisfaction.

It is rare to see this level of personal attention, and I now feel confident in recommending their services to the community.

Matter successfully resolved.

15. marts 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

give this purchase a rating of 1/5…

give this purchase a rating of 1/5 because there was false information about the account I bought. The description was not accurate.
I do not recommend this website. When I send an email with a simple question, they reply within one minute, but when I contact them to report that the product is not as described, they suddenly stop responding.
This behavior is unacceptable. In my opinion, this is dishonest. Do not buy from this site. I strongly advise against it.

9. marts 2026
Uopfordret anmeldelse
Genshin Account-logo

Besvarelse fra Genshin Account

Hi Mahamoudou SAANDI,

We’re sorry to hear about your experience.

Our listings are based on the information available at the time of sale, and we aim to keep descriptions as accurate as possible. As soon as you contacted us about your concern, we began reviewing the case and reached out to assist.

We respond quickly to all inquiries, and we do not stop responding to customers reporting issues. If there was any delay, it was due to investigating the details so we could provide the correct resolution.

We’ve already contacted you to clarify the situation and offered support in line with our policies. We remain ready to help resolve this properly.

Please reach out to us directly so we can complete the resolution.

– GenshinAccount.com Support Team

Bedømt til 1 ud af 5 stjerner

I bought an account 5 days ago

I bought an account 5 days ago, it was delivered within the said time yet the details sent were incorrect. So, I obviously sent an email for help and for correct details to which, after 3 seperate emails, on seperate days i did not get a single response to. I will change the review if i get a response but i doubt i will. I spent 20 euros for something i didn't even receive.

2. marts 2026
Uopfordret anmeldelse
Genshin Account-logo

Besvarelse fra Genshin Account

Hi Son,

We’re sorry to hear about your experience, this isn’t the standard we aim to provide.

Your order was successfully delivered, and based on your message, it appears the login details may not have been working correctly. We’ve now reached out to you directly to provide the correct details and ensure everything is fully accessible.

We also apologize for the delay in responding to your emails. That’s not our usual level of support, and we’ve addressed this internally.

If you’re still experiencing any issues, please contact us and we’ll resolve it immediately. As a gesture of goodwill, we’re also happy to provide a complimentary account for the inconvenience.

We’re committed to making this right and appreciate your patience.

– GenshinAccount.com Support Team

Bedømt til 2 ud af 5 stjerner

Waited 2 days for my item, no reply

I have used this website a view times and they have all been usually really good, however a recent purchase of mine from 2 days ago is yet to be delivered to me still. I've reached out on the website and in emails to support about the order and had no reply.

I guess unless something is instant you might have a hard time getting a product.

27. februar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Purchased a bunch of accounts

Purchased a bunch of accounts, one of the accounts was just a blank account entirely. Sent email, sent a message on discord, multiple attempts to contact the provider. They don't allow bad reviews on the website as the reviews have to be approved. Used to be legit, think they are going the scam route now.

20. januar 2026
Uopfordret anmeldelse
Genshin Account-logo

Besvarelse fra Genshin Account

Hi Caleb,

We’re sorry to hear about your experience.

If one of the accounts appeared blank, this is typically a login or verification issue, and we’re happy to resolve it immediately by providing a replacement or correct access details. We’ve reached out to you directly to fix this.

Regarding support, we respond to all customer inquiries, but there may have been a delay while reviewing multiple orders. We apologize if your messages were not answered promptly, that’s not our standard.

As for reviews, we do not block or filter legitimate feedback on third-party platforms, and we always encourage customers to share their honest experiences.

Please contact us directly so we can resolve this fully. We’re also happy to provide a replacement or compensation for the inconvenience.

We stand behind our service and are committed to making this right.

– GenshinAccount.com Support Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere