Most of it went well. The item was correct and even the shipping time was fine (given that the part wasn't in stock at the time). The only remark I have is the packaging; they could have added a littl... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
⭐️⭐️⭐️⭐️⭐️ – Excellent Service & Genuine Part Ordered a Genuine HP Spectre 14-EA Thermal Heat Sink Fan from Genius Parts and couldn’t be more impressed. The entire order process was handled quick... Se mere
found a fairly rare part on there for a comparably low price, was genuinely surprised by the quality, also packaged well. delivery was timely and as expected considering the distance. will order again... Se mere
I had tried to find the part I ordered all over the Internet, and even when the company had no stock they back ordered the part from HP and kept me well informed about the part shipment and availabili... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
With a passion for innovation and a commitment to quality, we set out to provide customers with genuine Lenovo, HP, Asus, Samsung, Dell, and Acer products and parts.
Kontaktoplysninger
Storbritannien
- sales@geniusparts.co.uk
- geniusparts.co.uk
4,5
Fremragende
79 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very fast handling of parts and sending…
Very fast handling of parts and sending arrived very quickly 100% original and fits the equipment.
I RECOMMEND
7. februar 2025
Good to deal with.
An imediate response to my request and arrived in good time. Well packaged so very happy. Would use again.
31. januar 2025
Parts are ok but no Status Updates at…
Parts are ok but no Status Updates at the Homepage and Long delivery time.
9. januar 2025
Besvarelse fra Genius Parts
Thank you for sharing your feedback, Andreas! We’re glad to hear the parts themselves met your expectations.
Please know we’re already working to improve our Transfer Tracking page and communicating this with the customer.
If you have any further questions or suggestions, feel free to reach out. We truly value your input and look forward to providing you with a smoother experience next time.
Conforming product , for france VAT may be payed at reception
Conforming product, fast and tracked delivery.
But I had to pay a 20% tariff anyway, which is about the cost of VAT.
7. januar 2025
i cant track my delivery
i cant track my delivery, the page never works, im waiting since jan 13th and i hadn any news
13. januar 2025
Besvarelse fra Genius Parts
Hi Guillermo,
We’re sorry you’ve had trouble tracking your delivery. We’ve checked your tracking details, and your package left the UK on January 17th. You can track it using the tracking number provided in your shipping confirmation or by visiting Royal Mail’s tracking page and entering your tracking number found on your account page.
Once a package leaves the UK, delivery times depend on the destination country’s postal service, which can sometimes cause delays. Your order is still in transit, and we appreciate your patience.
We also couldn’t find any record of you reaching out to us before leaving this review. If you need any further assistance, please contact us at sales@geniusparts.co.uk—we’re happy to help!
Impressive customer servcie
I was very impressed by the customers service I got from one of their staff. I tried to order a spare charger and realised that the price at checkout had added 20% VAT.
When I questioned them I got a quick response that their quoted prices were VAT inclusive; I felt comfortable enough to order the item at the higher price and they raised a credit note to refund me the difference.
I had a few other (technical) questions and they dealt with them so quickly and professionally.
27. december 2024
Took a long time before the order (two…
Took a long time before the order (two items) was complete due to Acer holding things up. To their credit, Genius did keep me informed and requested what I would want to do in the light of the delay...
13. december 2024
Good Experience
In general it was a good experience. After place my order on the website took less than a week to received, I didn't received any acknowledge saying "we sent you laptop part". Good package. The only way to speak with them is from email address, the telephone number given on the website anyone answer (I tried everyday, different times for a week).
2. december 2024
Lenovo Keyboard
Fast shipping, excellent product, good communication, recommended seller. I got a perfect Product for my Laptop.
30. november 2024
Besvarelse fra Genius Parts
Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations.
If you have specific concerns or issues you'd like us to address, please feel free to reach out to us at sales@geniusparts.co.uk. We’re here to help and would appreciate the opportunity to resolve any issues and learn how we can improve.
Thank you for your support, and we hope to serve you better in the future.
Besvarelse fra Genius Parts
Thank you for your feedback, Pierluigi Maiola.
We’re sorry to hear about your concerns. Your order, placed on 11th November, was shipped on 15th November. As per our shipping times for EU Standard International (2 to 11 business days), your order is within the expected delivery timeframe, with tracking showing delivery scheduled for today (22nd November).
On 20th November, we also emailed you at the address provided with the tracking details to help you monitor your shipment. If there are any issues with delivery, please don’t hesitate to contact us directly at sales@geniusparts.co.uk, and we’ll be happy to assist further.
We truly value your feedback and are committed to ensuring your satisfaction.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.