NHS fails me again and left me months without a complete blood test update, so GGP (for safety reasons) sent me half my HRT dosage. I got in contact with GGP and talked to the wonderful James Mor... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
GenderGP quite literally saved my life. When the NHS stopped my HRT, I felt scared, hopeless, and completely stuck — like my future was slipping away. GenderGP stepped in and treated me with compassi... Se mere
Virksomheden har svaret
I un-subscribed twice within a week.You'd think they'd get the message?Hell no! I had cancelled them from my card through my bank.....just to be sure! I'm still getting emails telling me how thei... Se mere
Gender gp genuinely saved my life, without gender affirming care I would be beyond depressed. The website and services are straightforward and easy to use. I’ve recommended them to other trans people... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GenderGP Transgender Services
Skrevet af virksomheden
Affirming transgender healthcare services including:
medication, hormones, blockers, blood tests, counselling, prescriptions, self-med swap, plus more.
Access advice and support from our directory of healthcare professionals from all over the world and use our digital platform to get the advice and support you need to be the real you.
GenderGP provides advocacy, support, advice, healthcare and access to a range of complementary services, which enable trans people to live their lives more easily.
Kontaktoplysninger
Online, Worldwide, Storbritannien
- gendergp.com
4,0
God
923 anmeldelser
Har besvaret 29 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gender gp genuinely saved my life
Gender gp genuinely saved my life, without gender affirming care I would be beyond depressed. The website and services are straightforward and easy to use. I’ve recommended them to other trans people I know too.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hey Ryan, thank you for sharing your experience. What an honour it is to support you!
We understand how much of a difference timely, affirming care can make, hearing that our support has had such a positive impact really means a lot.
It’s wonderful to know that you’ve found our website and services easy to use, and that you’ve felt confident recommending us to others. Your feedback will be shared with the team, as it reminds us why this work is so important.
If you ever need guidance, support, or have questions, please reach out via chatbot, we’re always here to help and walk beside you always.
I thought it wasnt a legit company..
I was obviously worried at first as its a lot of money to be going through HRT. But gendergp made it really easy. I signed up and told them how i felt. Soon after i recieved my care documents, diagnosis, and treatment. it was such an easy process and the best decision i made. i wouldnt go back and wish i did this through a different company.
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hey Alex, we are so grateful for you sharing your experience.
We understand how worrying it can feel at first, especially when it’s your first time navigating gender-affirming care and making decisions about treatment. Feeling uncertain is completely natural.
It’s wonderful to hear that the process felt straightforward and supportive, and that you were able to access care quickly and confidently. Feedback like yours reminds us why accessible, reassuring care matters so much.
If you ever have questions or need support in the future, please reach out via chatbot, we’re always here to support you and pleased to hear from you.
Fantastic company made me a feel a way…
Fantastic company made me a feel a way ive been waiting for my whole life, perfect community and reasonable princes would 100% recommend!
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hey Bobby, your 5 star review and kind words mean the world!
We’re so glad to hear that being part of our community has felt affirming and empowering, finding support that resonates with you can make such a difference.
It’s wonderful that you’ve felt seen and that the process has been accessible and straightforward. Feedback like this always reminds us why creating a welcoming, supportive space is so important.
If you ever need guidance, support, or have questions, please reach out via chatbot, the team are always here to help you. Thank you for being a part of our community!
I had my appointment with James and it…
I had my appointment with James and it was really helpful. He's really nice and I'm so glad I got to speak to someone before I took the next step.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Elijah, thank you so much for sharing your experience.
We’re really glad to hear that your session with James was helpful and that you felt supported, speaking with someone you trust can make a big difference when taking the next steps in your journey.
It’s wonderful that you felt comfortable and informed after your session. We are so proud to partner with a directory of experts who provide compassionate, knowledgeable support which matters so much.
If you ever need support, you can connect with the team via the chatbot, we’re always here to help and James will always be happy to guide you. We're proud to be on your journey with you!
Would rate them zero if I could
Would rate them zero if I could. Scam of a company. Using ai chat bot. No way of contacting anyone for any support
After paying £340+ to sign up, couldn't book an appointment, couldn't confirm my legal name, couldn't update my address, no way of getting in touch for support. Absolute joke of a company.
Stay away,it's a scam!
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hi Gurpreet, we really appreciate you sharing your feedback.
We hear your frustration, and we understand how stressful it can feel when you’re trying to access care and run into barriers, your experience matters, and we want to help.
Our chatbot is there to quickly connect you with a member of our team, where your issue can't be resolved and you need further help, it will route you through and a team member will follow up to help resolve everything with you directly.
We’re here to make sure you get the support you need, please contact us so we can assist you.
Horrible 100%. Stay away
So I ended up signing up for this to start my transition. Unfortunately, I found out after the fact that if you want to do anything with your transition meaning to try to up your dosage or add any type of blocker or anything else you have to try to contact them through a AI style chat system. You can't actually speak to a actual person. This is wrong in so many levels, especially when they are prescribing a prescription medication. You would expect to be able to contact the doctor or someone in case you ended up having a allergic reaction or start having adverse side effects or anything like that but you can't. You have to try to do the chat system that when you try to get in contact with the prescribing doctor you type in prescribing doctor. You type in the actual doctor that prescribed it to you and then it seems like the chat system is going to respond but then it just stops. You can't talk to anyone directly. You can't call them. You can't nothing. Then on top of that they lock you in for 6 months and if you cancel before the 6 months they charge you all 6 months right then and there. That is not the way to end up running a business that is prescribing HRT to people. The service is horrible because you can't get in touch with anyone. I would recommend staying away from this company all together. I'm going to switch to another place and I'm just going to let that subscription go away on its own. I already switched my card that's on file with them to a card that only has $1 on it and cannot be overdrafted recommend you do this if you decide to go with them, which I strongly suggest you don't
Update after they ended up commenting on my review. They don't get back to you for almost 3 weeks and even when you talk to someone they don't give you any type of information and then when you ask to be put on something you don't hear anything back from them
update again on 4/23/26
They still don't message you back and yet they still want you to end up paying when they don't end up messaging you. You guys will not get a single cent more out of me. You can forget about it and I've already switched to a different doctor. Do not use these guys, they're just looking to get your money and they're not there to actually help you with your transition
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hi Dane, thank you for taking the time to share your experience.
We completely understand how frustrating and worrying this situation can feel, especially when it comes to support around your medication, that kind of uncertainty is really stressful.
As part of our US service, we’re continuously developing and improving our processes. Right now, any changes to medication or dosages are handled through member support so a doctor can review them safely for you. Our chatbot is there to connect you directly with a real team member, just ask to speak to support, and someone will follow up with you.
We also understand that managing subscriptions alongside care can feel stressful, and the team can guide you if you have any questions about that.
We hope that connecting with the team will help things feel much smoother, and we’re here to support you every step of the way.
Passport Application Letter
I used gender GP to obtain a letter to the passport office confirming my change of gender and in support of my application. I paid £75 for an appointment and then the letter to be sent to me. The letter arrived and I sent it in with my passport application. I then received a call from the passport office saying that the letter was rejected because the doctor who wrote it didn’t meet the criteria required (being GMC registered which he wasn’t because he was a Spanish doctor who practises there?!?!?) When the passport office tried to contact him after they couldn’t find his medical qualifications, he gave no response so the letter was rejected. I took this matter up with GGP but they refused to help because “the letter met the criteria, and the doctor was the only one qualified to write this letter” so now I’m short of £75. Thank god I’m not using GGP for anything medical because I dread to think of the lack of care they give their patients.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hi, thank you for taking the time to share your experience.
We understand how frustrating it must have been to have your letter rejected, especially when you were relying on it for something as important as your passport application.
We want to clarify that letters confirming gender changes are accepted daily by passport offices, and GMC registration is not a requirement for a doctor to provide them. The doctor who prepared your letter provides full access to all certification and registration so the passport office can verify their credentials. It’s a shame that some offices make their processes so difficult and gatekeep the changes you should be entitled to make.
We hope this reassurance helps if you need to submit another application, and our team is always here to guide you through the process.
My bad experience with GenderGP
I would not at all advice people to use GenderGP, I spent three months paying for my subscription fees and the additional costs (paper presciption), and I never recived my presciption til this day. Which only left me more stressed then before.
There was also a big lack of human contact which I didn't recive once during my whole time with them, and they have instead focused more on automated systems and ai to help people. If you have any question or need to talk to somone you need to pay extra money for a short session just to have your question answerd by a human and it feels like it is a system to exploit people in a vulnerable state.
So I strongly recomeend to look somewhere as they took my money for three months and gave me zero medical support in return other then automated responses. I didn't at all feel welcomed or helped at all.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
We appreciate you taking the time to share your experience.
We’re really sorry that you felt let down, and we completely understand how stressful it can be to wait for a prescription, especially when it didn’t arrive as expected. Prescription referrals are now charged monthly rather than per request, which helps us spread costs and automatically send prescriptions at the end of each cycle. Where a prescription hasn’t arrived, we will always reissue it, but unfortunately, we are reliant on the postal service, and posting internationally can sometimes cause delays.
We also want to clarify that our chatbot is designed to connect you with a real member of the team whenever it’s unable to resolve a query. While sessions with an expert are optional, they are available if you want faster access to in-depth advice or someone to talk things through with. Otherwise, the chatbot is free to use for general guidance.
We’re really sorry you felt unsupported and hope that connecting with the team via chatbot can help provide the guidance and reassurance you need moving forward.
Thousands wasted.
I have been paying £30 a month to gendergp for about 5 years, paying quarterly for my meds when I ran out and living fairly easily as I could email someone when something came up and get a fairly quick response. The only issue being clearly stating my name and my legal name for medical purposes like they ask you to do and getting medicine with my name instead of my legal one which meant difficulties getting meds dispensed and having to get dead named by their own service Everytime I use it because apparently they don't understand their own distinctions on their own website but that was honestly a manageable issue. After getting a pretty serious medication in a leuprolide depot through them 3 months ago their "helpful automated" hub has meant I am missing finesteride for over a week and am overdue on my leuprolide depot which is pretty serious if you didn't know. And on top of that I was meant to get my new prescription already which is still missing even though it would have been late if they sent it when they were supposed too. I have never felt more mistreated, objectified, and dehumanized then I have trying to e-beg a chat bot to give me the medications I am in genuine need of while being asked to pay extra money for a 5 minute chat in 2 weeks or something. If you are looking through their website considering weather to go with them or not. Don't. Find literally anyone else as they aren't even the cheapest option anymore, and they are definitely, unquestionably the worst and least helpful option.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hi Jade, thank you for sharing your experience.
We hear how stressful and upsetting this has been for you, and we understand why each of these issues would be concerning:
We understand that receiving medication in the correct name is important, and we know having to deal with deadnaming is frustrating. The system asks for both to ensure prescriptions and records are accurate, but we recognise this can feel challenging at times.
Missing doses of medication can feel worrying, and we understand how serious this is. We’re sorry you experienced delays, and the team is there to help ensure you get the medications you need.
The hub is designed to provide access to service quickly, and the chatbot will always connect you to a real team member if it can’t resolve your query. Optional expert sessions are available if you want fast, in-depth advice or someone to talk things through with, but they are not mandatory.
We’re really sorry this has left you feeling mistreated and dehumanised. Reaching out through member support will ensure your prescriptions and any concerns are addressed promptly, and our team is here to provide the guidance and support you need throughout your journey.
We'd love to help you.
Great experience with initial consultation
Had my first consultation with James Morris. I was nervous but it was absolutely fine. Really lovely and friendly atmosphere and the consultation was not invasive at all. Would definitely recommend to those looking for an efficient and easier way to enter gender affirming care.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hi, thank you for sharing your experience.
We’re so glad to hear that your first consultation with James felt welcoming and supportive, feeling comfortable and at ease is really important when starting your journey.
It’s wonderful that you found the session efficient and non-invasive, and that it helped make accessing gender-affirming care easier. Feedback like yours reminds us why creating a friendly, supportive environment matters so much.
If you ever have questions please reach out via chatbot, we’re always here to support you and I am sure James will be keen to hear of your progress throughout your journey. We're here, always.
Terrible Help Service, Take Money Without Fixing Issue
GenderGP have implemented an ID verification system, and it doesn't work. I have provided them with everything they've asked for multiple times but they keep telling they can "see my ID is valid" and need to provide a selfie when prompted. It never prompts you to do so.
I have been in contact with their "help" service for over 2 weeks now with no response, and they've continued taking my money while not providing assistance or the medical care I pay them for.
Edit: and you can't even spell a name written down in front of you
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hey Tallon, we're so grateful for you taking the time to share your experience.
We hear how frustrating and stressful this has been for you, especially when trying to complete ID verification while waiting for support.
Our team is aware that ID verification can sometimes be tricky, and the system may prompt for a selfie depending on the stage of verification. If it hasn’t prompted you correctly, the member support team can manually assist to ensure your verification is completed. Our chatbot is designed to connect you with a real team member if it can’t resolve the query, so please ask to speak to support directly to escalate this.
We’re really sorry this has caused delays and stress, and we hope that reaching out through member support will allow the team to resolve the issue and get your care and account back on track as quickly as possible.
Take advantage of our desperation
They inflate prices whenever they want, and charge for random things. So sad that for so many of us this is the only option
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hello Seb, thank you for taking the time to share your thoughts.
We hear your frustration and understand how upsetting it can feel when managing costs alongside care, especially when access to gender-affirming services feels limited.
Our pricing is designed to cover the costs of providing safe, specialist care, and we offer optional services for those who want faster access to advice or additional support. We know that affordability is important, and we’re always looking at ways to make care accessible while maintaining safe, high-quality support.
We hope that despite these challenges, you’ve been able to access the care and guidance you need, and our team is here to support you whenever you need help.
Misleading financial practices.
Misleading financial practices.
EDIT: The chatbot is absolutely not a real person. I spoke with them dozens of times and was never able to connect with a real person. They do not care about your concerns enough to interact with you.
8. februar 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hi Maylla,
We hear your concerns and understand that clarity around costs is really important when accessing care. Our aim is always to provide safe, specialist support while being transparent about what is included in our services.
If you have any questions or want to clarify anything about your subscription or payments, our team is happy to help, you can reach out via chatbot to speak with a real member of the team who can assist.
DO NOT GO WITH GENDER GP
I have been with GenderGP for 7 months for FTM testosterone treatment and my experience has been extremely poor.
Despite paying ongoing subscription fees, I was under-dosed for months with almost no physical changes. My blood test in January 2026 showed a testosterone level of 10.5 nmol/L, which is below the typical male range. GenderGP themselves confirmed in writing that the recommendation was to increase my dose.
However, I then received no responses to multiple emails for over 4 weeks, despite this being a medical issue involving hormone treatment. During this time, my care was effectively paused with no clinical support.
When they eventually replied, they placed the responsibility back on me to explain what I wanted, rather than proactively correcting the under-treatment. This delay and lack of communication caused significant distress.
For a paid healthcare service, this level of responsiveness and continuity of care is unacceptable. I would not recommend GenderGP to anyone who needs timely, reliable hormone management.
I am now perusing a formal complaint and chargeback for my banks
8. februar 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Thank you for being so open about your experience.
We hear how distressing this period must have been, especially when it involved your hormone treatment and the delays in communication. We understand how worrying it can feel when you’re waiting for care and not receiving the support you need and that does not reflect the service we strive to deliver.
I’d love to better understand why you weren’t supported more quickly. Ensuring that care is timely and that clinical concerns are addressed safely is really important to us.
Please reach out via our Chatbot and request member support so a we can review your case directly and provide guidance. The team is here to help get your care back on track and ensure you feel supported throughout your journey.
GenderGP quite literally saved my life
GenderGP quite literally saved my life. When the NHS stopped my HRT, I felt scared, hopeless, and completely stuck — like my future was slipping away. GenderGP stepped in and treated me with compassion, respect, and understanding, helping me access the care I desperately needed.
Thanks to them, I’m back on HRT and finally able to feel like myself again. For anyone struggling to access trans healthcare or facing barriers, GenderGP isn’t just a service — they’re a lifeline. I’ll always be grateful for the role they played in saving my mental health and my life.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hey Amy, thank you for sharing your experience, what an honour it is to hear the positive impact GenderGP has had on your life.
We hear how overwhelming and frightening it felt to be stuck and unsure about accessing care, those feelings are incredibly heavy, and we understand the relief and hope that comes from finally getting support.
It’s wonderful to hear that your experience with GenderGP has helped you access HRT and start feeling like yourself again. Stories like yours remind us why compassionate, timely care is so important.
If you ever need guidance, support, or someone to talk things through with in the future, please reach out via our chatbot, the team is always here to support you. We've got you!
The prices are huge and you dont get…
The prices are huge and you dont get any support at all, I recommend that you dont waste your money and your time as I did
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra GenderGP Transgender Services
Hi Jhon, thank you for taking the time to share your feedback.
We hear your frustration and understand how upsetting it can feel to pay for a service and feel like support isn’t meeting your needs, that’s understandably stressful.
We aim to provide clear access to care and support through our member support team, and our chatbot is designed to connect you with a real team member if your query can’t be resolved automatically. Optional sessions with an expert are also available for anyone who would like more personalised guidance or someone to talk things through with.
Please reach out via our chatbot if you’d like to speak to a team member, we’re here to help and make sure you get the support you need.
Please go anywhere else.
GenderGP used to be an incredible service and I really mean used. I’ve been with them since 2018 and watching the steady downhill slide year after year has been honestly upsetting. It’s started to feel like a for-profit machine that leans heavily on young trans people instead of properly supporting them.
Need to speak to someone quickly? That’ll be £7.99.
Need a blood test sorted? That’s £25.
Want to talk about changing your meds? Good luck feels like you get told when you’re allowed, not listened to.
And trying to get replies from support emails feels like shouting into the void half the time.
There are providers out there like Anne.health and others that actually feel like they care about trans patients and their wellbeing. Based on my experience, I genuinely wouldn’t recommend GenderGP to anyone thinking of signing up.
5. februar 2026
Uopfordret anmeldelse
Had an amazing and enlightening session…
Had an amazing and enlightening session with James, very happy.
4. februar 2026
Uopfordret anmeldelse
Lethargic...and delayed... communication
Okay once you get your hormones. I ran out of half of my medicines 3 weeks ago and reaching out to GenderGP has not been easy. The Hub sent me round in circles and emailing was pretty useless. It is very difficult to get in touch with GenderGP. I sent 2 emails over a week ago but there is no response.
I got a prescription that was not correct and I have emailed twice to get some help and I am still waiting. There is not much I can do. Until they respond I just have to wait.
It has affected my dysphoria waiting like this and my depression.
31. januar 2026
Uopfordret anmeldelse
Repeat prescription 3 months…
Repeat prescription 3 months automatically renew is such a pain for those who can't afford a big amount of money at once without no alternative option given.
They prove me on e again they don't care about patients just about bomber and money.
They have no clue about the negative mental health impact and the stress this affects about disphoria and suicidal mental thoughts.
Mad, very bad.
No good.
29. januar 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.