Gemcara Anmeldelser 

I bought a platinum two-stone diamond ring on July 11, 2026 (diamond and fire opal). Originally, it was supposed to be delivered July 22-25. The delivery date ended up being delayed several times. I informed Gemcara that a shipping label was made, but the ring was never delivered to the post office. Gemcara told me they did deliver it to the post office, and USPS must have made a mistake. The next day I saw that the ring was finally delivered to the post office. I do not appreciate being lied to. I intended to give the ring as a gift to a woman that I would be traveling to on August 9, 2026. The ring did not arrive until August 12, 2026. I was not able to give my gift.

When I returned from my trip, I took the ring this morning to a jeweler to have it resized. I was surprised when I was told the diamonds were in fact cubic zirconia, and the gemologist had serious doubts on the fire opal, telling me the structure of stone looked like compressed glass or plastic.

The company is deceitful and fraudulent. I would take your money elsewhere.

So it began with a simple ring building experience. Got it set up for a reasonable price, then paid extra for expedited shipping. Expedited shipping date came, went. They offered an in store credit to rectify. I didn’t accept because I won’t be shopping there again. The day comes for it to arrive, and boom. They got the address wrong despite me correctly entering it. The whole experience is crap and I’m now trying to get my money back. Don’t buy from here.

Beautiful ring that was as good as advertised. The extra gift was good as well! 10 out of 10.

I love my ring!
Excellent quality and fast delivery.

Product showed up on time and she loved it! Thank you for the free necklace as well that was a nice surprise!

The ring showed up nothing like the picture. The engraving on it was crooked and not aligned with the band, some of the words were literally off the band. The colors were supposed to be orange & green and it showed up 10x tinier than in the picture & the color orange was a faded yellow. NOTHING LIKE THE PICTURE. AND TOOK A MONTH TO SHIP. STAY AWAY!!!!!!! Awful awful awful. Your better off going to Walmart & shop their jewelry section

I do not recommend. I spent $600 on a ring and paid extra for it to be shipped earlier. They have been no help. I called usps and they said they haven’t even received the ring yet. But the lady I talked to in the chat of gemcara said it was shipped. They don’t even have a number to call. I was supposed to ask my girl to marry me next week and now I can’t. Now I have to save up again for another ring.

On June 3rd. 2026, I ordered an engagement ring from Gemcara as their site said I would have the ring by June 12th.
I received a confirmation of the order on June 3rd, but it stated that the ring will arrive between June 12 and 15th.
This was not acceptable to me as I will be flying out to Jamaica on June 15th early morning and so I replied with a message letting them know that if I could not receive the ring by June 13th. the latest, I would like to cancel the order.
I did not get a response from them so I engaged a chat with Hannah on June 5th at which time she said she would check and let me know. I even offered to pay extra as I needed the ring to propose when I get to Jamaica . She said she would definitely get back to me.
I did not hear back from her and just today June 8th. I received an email from Ana stating the following:
Ana (Gemcara)

7 Jun 2026, 13:18 IST

Hello Maurice,

Unfortunately it will not be possible to guarantee the delivery for before the 13th. We are truly sorry about this, your order will be delivered between June 12th and 15th.

Please let us know if we can be of any further assistance.

Kind regards
Ana
Gemcara Customer service
I have requested they cancel the order and refund me the money as I now have to pay more for another ring on Amazon in order to meet my deadline. I am yet to receive a response confirming cancellation and/or refund.
Bad communication, misleading information on delivery date and none responsive.
NOW YOU REPLY SAYING I WAS ASSISTED?
No, I was not assisted. From June 3rd, I asked to cancel my order if not going to receive it by the date it originally stated. I have already bought another ring and am only getting engaged to obe person, so keep your ring and return my money please.

My ring didn't leave their facility until the day it was supposed to be delivered. I still haven't received my order a week after it was supposed to be delivered. I'm starting to think this company is a scam because they are not getting back to me after multiple emails and waiting in the chat and never getting a response.

Wow, this company is amazing! After I made my selection(very hard as everything is just fabulous), the process was seamless. Customer Service was first class. I was kept informed at all times through to successful delivery. The ring is just gorgeous, the level of detail is second to none...it is very obvious that it was handcrafted with great care and precision. I love it and won't take it off now! A huge thank you to all at Gemcara. I can't recommend them highly enough. I will be back, that's for sure!

I ordered an engagement/promise ring with delivery by April 28th. I had a trip foreign trip planned and planned to propose.

Gemcara did NOT deliver as they stated. The ring hasn't even left their facility as of the 28th. My ring did not arrive and my entire trip and plan was ruined.

They didnt even care and offered an insulting 5% refund.

DO NOT trust their delivery guarantee. They have absolutely ruined a very expensive trip and what was supposed to be an amazing night.

$100 ring came in a shitty cardboard box that was completely destroyed and dirty upon arrival. Foam ring insert is bad quality. The necklace I got came with missing diamonds as-well. Attempted to contact customer support just to be met with absolutely nothing all 3 times I tried to get into contact with them.

The necklace I bought was beautiful. There was a small issue with shipping but customer service took care of it immediately. Overall, I'm very happy with my purchase.