Gatwickvaletparking Anmeldelser 

I wish I knew that I was using this company - I booked via Looking4parking, which had decent reviews. On arrival I was charged an extra £20 as the arrival time was wrongly given as the time my flight left. When I collected the car it was filthy inside and out. I later discovered a chip in my door, however I hadn’t noticed it when I picked the car up as it was covered in mud. I contacted them to ask for the photographs they took on collection but they refuse to do anything as I had left the airport. Shockingly poor company, DO NOT USE!

DO NOT USE

We paid for the meet and greet service however on the day of arriving, whilst ringing to say we were 20 minutes away, were told we had to park in a different terminal and get a train to the terminal we had booked; this does not qualify as a meet and greet service. Secondly, and of more concern, on our return we were told unless we transferred £20 to their personal account they would refuse to release the car keys (despite being within the required timeframe). The car smelt of smoke (clearly someone had been smoking in it) and it was muddy inside and outside. Plus we had to wait approximately an hour for the car to be returned (after paying the unexpected additional £20). This is the worst service of airport parking we have ever encountered.

BEWARE BEFORE YOU USE THIS COMPANY
1. There is an additional £5 charge ti be paid by the customer for the driver to take the car out of the drop off car park. - no mention of this on any of the confirmation email
2. There is another additional £5 charge on return of your vehicle at pick up point which again is paid y the customer to leave the car park - no mention of this either.
3. Our car was sprayed with mud -
Bearing in mind our car was clean when dropped off
4. Still was waiting 15 mins for the car after giving them the required 25-30 minutes to deliver the car back.
5. The confirmation email states
“Your vehicle will be inspected thoroughly once you are greeted by the member of staff” i expected to have my car to be in the same condition - Valet Parking - it definitely is NOT.
Will never this Service or Company again - Tina Wright

Had to pay £5 ticket above what we had paid for booking online, just so the valet could take the car and park it. Upon return, having been delayed for 3 hours, not only was our car filthy, but it had been used to convey other people with dirty boots in the passenger and back seats and the sunroof was open, which was not the case when we drove it in. Faced with a £20 charge for late collection due to flight delays, we absolutely refused to pay it (and due to the state of the car they agreed to cancel the charge). We will still have to clean the car from top to bottom though. I will not blame the driver who returned the car to us, because we have no proof he was involved and actually he was understanding and apologetic of the situation. I feel sorry for him because clearly he’s used to taking the flack for a shoddy and disrespectful business practice. Please think twice before parking here - it’s not worth it at all and we were even warned on arrival by another customer who was picking up their car, but by that time it was too late - I wish we’d listened and/or researched the company first!

Worried about leaving vehicle with driver as quite aggressive. Clean car came back very dirty, inside and out, front and back, and won’t be using them again!

THIEVES AND CRIMINAL LOW LIFES!!!!!
We used this service in August and when we collected our car we found that my Bulgari Sunglasses and an I phone charger had been stolen. The contents of my car had also been tampered with!!!!
DISGUSTING, DISGRACEFUL AND UNNACCEPTABLE!!!
Regardless of what is in your car there is absolutely no justification for ANYONE STEALING!!!
DO NOT USE THIS SERVICE!!!
They are low lives and have no regard for your car or its contents!!!
SHAME ON YOU 365 VALLET PARKING!!!!

Don’t book
We had a terrible experience waited over 1.5 hours to get our car
They have several names so beware
What they don’t say is you need to meet inside gatwick short stay u need to pay for ticket on arrival and when u collet so another £10
And they weren’t cheap at £160 for two weeks
Do ur self a favour and book something else

Trading as Go Meet & Greet
Appalling service - Meet and Greet it is not.
When dropping off I was told to go to Carpark 6 (4th Floor), when I arrive I was told to go and park my car myself somewhere as they were too busy and to bring back the ticket. The car park was full so I had to keep driving around until I spotted someone leaving.
On return when picking back up the ticket says "Once you have collected all your luggage call the number provided"
Where upon you are told your car will be at the meeting point in 30 minutes. The meeting point is 5mins from the arrival hall.
So our whole family are now waiting in the car park with our luggage whilst all the shuttles have taken all the Long and Short Term Car Park users to their cars.. 35mins later a nonchalant guy turns up, hands me they keys and a parking ticket which I now have to pay £5 at the machine in order to be able to leave the car park.. He couldn't care less and says complain if you're not happy... So here I am.. I dont usually make this effort.
It would be quicker, seriously, to park in the longterm car park and cost less than using these guys who dont give a toss about the poor service they are providing and just taking the money.
AVOID !

Very poor, do not use.
Had 3 cars booked, somehow managed to 'loose' 1 of the cars.
1 car returned within an hour
Waited over 90 minutes for 2nd car to be returned.
Over 2 hours for 3rd car once it had been located

Do not use this company. Our flight coming back was delayed by a few hours, as most are recently. We arrived back over 2 hours later than we were due so we knew we would have to pay the £20 late fee. As soon as we collected our luggage we called them, as instructed. The 3rd time they finally answered and said 30 minutes and gave us the car park details to collect. 40 minutes later we are still waiting, sat on bollards in a cold car park with a tired, crying baby. Try calling, no answer 1st time, then they answer to say 15 minutes, next time 10 minutes. Over an hour later they finally bring the car up to us. My partner spoke to the driver and asked why it took so long, not given an actual correct time so we can keep our baby warm etc and was fobbed off with excuses. He wanted to check the fuel levels due to reading the reviews and seeming dodgy. The driver refused to hand over the keys until he was paid the £20 late fee. After the driver left we put the baby and luggage in the car and found sandwich packages and rubbish. As we were sorting everything with the driver, another car turned up. A woman stopped me with a baby younger than mine, they had been out in the car park before us and she asked if we were with this company too as she heard our complaints at being messed about and they had done the same with her.

Family who we were on holiday with have had an even worse experience. Told the service isn't 24 hours so had to get on the bus at 11pm last night with a child. Then today he has got on a bus back up to Gatwick, rang them multiple times and been told a different excuse each time. Battery is dead and needs sorting first, then they can't find the car, then it's on it's way to him now only to not turn up, then they can't find the car again, then no booking in records etc. Finally they have said they've found it and it will take time to unlock, sort out and deliver it from a storage unit.. Over 3 hours standing in the car park getting completely messed around. Still got to drive 2 hours home when they finally deliver it!

Overall for me it was just unpleasant and they clearly don't care about their customers or respect the cars. My experience made me want to write a negative review but I held back until this latest issue with family it just seems criminal. Save yourself stress, hassle and drama and just book elsewhere. Will never use again.

Never again

Car was brought back to us with flat tyre, and clearly been drove around on our holiday time.

If you care about your car AVOID

PLEASE STAY AWAY FROM THESE LOT....
bunch of criminals who are far from professional...like literally they look dodgy, have no respect and take the absolute p*** in returning your vehicle.
Car was absolutely filthy with rubbish in it from eating inside it.

Please stay away and in all honesty police should do something about it.
Cannot believe these scumbags are getting away with it.

Terrible. They were late and rude when we tried to leave our car on arrival at Gatwick despite the fact we called them half an hour in advance of our arrival as requested. When we got our car back it was covered in mud (clearly been in a field), the steering wheel had been completely readjusted, the display settings totally changed on the dashboard and over half the battery had been used meaning we only just got home without having to recharge it.

I only can give them nothing! Not even one star. The worst experience in my life. I didn’t knew what they capable of till today 10.09.2022 . I picked up my car after more then one hour waiting time in a terrible way…… full of mud in and out like farm tractor used by a cowboy,my sunglasses missing,all my coints disappeared,more with 200-300 miles then I lefted. Don’t ever use this company. I have pictures and videos with the state of the car when I picked up. I kept my 3 yers old boy 1 hour in the car park. I will report everything to police tomorrow and I will fallow the legal way to recover my loss.

Very bad experience with 365 Valet Ltd. Meet and greet, more than an hour waiting when picking up (and with me at least other 4 customers), 30 miles extra in the clock to park my car God knows where (I did not know this, had I, I would have never booked with then as I just run out of battery to go back home), terms and instructions not clear at all, they are not cheaper than the other companies, very bad customer services I guess because of the endless complaints… I will avoid them forever.

They have stolen my car! I asked for my Range Rover back yesterday and they said they couldn’t locate it. We had to get a taxi back home as we have two young children. Tried calling them today for an update and they keep disconnecting the call because they recognise my number.

They are criminals and the car has been reported stolen this morning.

Never use these guys! Took my campervan off quickly, but on return from our holiday, our flight was delayed by an hour. I rang them to inform them of this. Then rang once we picked up our bags and waited for 40 minutes for them to arrive. We were charged £20 extra - we spoke to the manager twice as had no cash or card to withdraw cash (and the fact that they wanted £20 for a delayed flight when the van had been there a week seemed ridiculous). Bank details were provided to make a bank transfer to "Airport Meet And Greet Ltd" which was bogus it seems as it was declined 3 times. So then the manager said to pay into the driver's personal account. We had no choice as he was threatening to leave with my key. The van had clearly been used to sit in as my pillows and seating/bedding area were in a used state and not as I had left it. Just to top it off, my covid tests (2 boxes) also went missing...I leave these in there because I need them for my job as I deal with vulnerable adults. Absolute shambles and very rude and unprofessional.

AVOID AT ALL COSTS!! TERRIBLE SCAMMING COMPANY!!
Took nearly 2 hours to return our car, wasted 60 miles unaccountable, rude and unprofessional service
Will not be using again, avoid at all costs and save yourself the trouble

Unprofessional,rude,60 miles unaccountable..shocked these clowns have not been shut down! Bring bk Roger cook and team him up with that Dom Littlewood to bring this scam down,rather walk bare foot to the airport than use these trout's again. Please please avoid

These guys are criminals beware and do not leave your car with them.