Worst shopping experience ever...they delivered the wrong package and never exchanged after countless calls and emails
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
الموقع تمام ماعلي شي بس الشنطة كانت في عيوب لم توضح بالصور ولا يوجد تفاصيل والمشكلة ان المندوبة الي تتواصل معاي كانت ماتتكلم الا باللغة الانجليزية ولم احصل على مرادي والامور المتعلقة بمواصفات الشن... Se mere
Don’t trust the website offer They are offering (Cash back) for Christmas. After I bought a chanel bag , the customer service agent called and told me that DHL cost is higher during th... Se mere
Virksomheden har svaret
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
The best selection of preloved luxury fashion items. Find authentic items from Chanel, Hermes, Christian Dior, Louis Vuitton, Prada, Gucci and so much more.
Kontaktoplysninger
Villa 596, Jumeirah Beach Road Dubai, Um Suquiem 1, Dubai, Forenede Arabiske Emirater
- +971 4 3942753
- customercare@garderobe.ae
- garderobe.ae
2,5
Under middel
99 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Was very happy with whole of the…
Was very happy with whole of the purchase experience, very efficient and friendly
10. januar 2020
Uopfordret anmeldelse
Amazing experience with Garderobe
Very intuitive website. easy to navigate, And great service overall.
6. januar 2020
Uopfordret anmeldelse
Excellent service
1. januar 2020
Uopfordret anmeldelse
Perfect service and fast delivery
27. december 2019
Uopfordret anmeldelse
No one was able to reply to me when I…
No one was able to reply to me when I will receive my items. 5days later still nothing.
So where are my items??
16. december 2019
Uopfordret anmeldelse
Besvarelse fra Garderobe
Hello Alfie,
Thank you for your feedback.
Many apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible. We are working on getting your items delivered to you ASAP!
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
It took a bit too long to get my…
It took a bit too long to get my purchase delivered
10. december 2019
Uopfordret anmeldelse
Same day delivery failure
It would have been smooth if the website is updated with the current delivery options. I wanted a same day delivery so I placed my order before 10am as what the site stated but to my disappointment, i received a call telling me that it wasn;t possible since their office starts at 10 and the delivery guys come at 1pm. that option should have not been there in the first place. i suggest that they remove that from the website to avoid misunderstanding and further disappointing their clients. Friendly customer service though.
14. november 2019
Uopfordret anmeldelse
Besvarelse fra Garderobe
Hello Love,
Thank you for your feedback. Apologies for the inconvenience caused!
We are working on how to make our delivery more smoother and easier for our clients, hope to serve you soon!
Have you any queries or suggestions, please send us an email at customercare@garderobe.ae
The staff got back to me within minutes…
The staff got back to me within minutes and on a Saturday. Great customer service.
1. oktober 2019
Uopfordret anmeldelse
Only have bought not sold yet…
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on website. Swift reimbursement in case of returns. The only point that is not so pleasant is the delivery fee, however, sometimes they will offer items that come with a code for free delivery.
30. september 2019
Uopfordret anmeldelse
Bad experience at all
8. september 2019
Uopfordret anmeldelse
Besvarelse fra Garderobe
Apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible.
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
Great service and thanks for being so…
Great service and thanks for being so helpful
31. august 2019
Uopfordret anmeldelse
i have been shopping at Garderobe for a…
i have been shopping at Garderobe for a few years now. I love them.
11. august 2019
Uopfordret anmeldelse
I recived the itmes so quickly and in…
I recived the itmes so quickly and in good conditions but got them without papers as discriped i am so upset with that
9. august 2019
Uopfordret anmeldelse
Besvarelse fra Garderobe
Hello Fatima,
Apologies for the inconvenience caused!
Please note that some of our items do not come with papers but are 100% authentic. We take authenticity very seriously and do not endorse inauthentic luxury goods whatsoever!
You can request an in-house authenticity certificate from us and we will be happy to help you :)
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
The team are not helpful and they…
The team are not helpful and they didn't till me i can return my money cash
They say i can return it by bank account
24. juli 2019
Uopfordret anmeldelse
Besvarelse fra Garderobe
Hi Azza,
Thank you for getting in touch. We sincerely apologize for the issues with your order.
Please note that we've been in touch with you to pick up the bag since the day you notified us of your intent to return. Our drivers were unable to reach you on the phone.
Also as per our T's and C's stated on the website, we are unable to process returns via cash. We only process through bank transfer, cheques or cards. This is clearly stated on the terms which you agree to before making a purchase.
Hope this clears things up?
Please let us know if you need anything else.
Best Regards,
Garderobe Team
very good price n very good in…
very good price n very good in responding
23. juli 2019
Uopfordret anmeldelse
Never order if you’re from Europe!!!!!!
6. juli 2019
Uopfordret anmeldelse
Besvarelse fra Garderobe
Hello,
Thanks for getting in touch.
We deliver to Europe regularly, however custom duties vary from country to country.
We are unable to control custom duties, as it's law mandated by respective countries.
In some cases, we are able to offer free shipping as an incentive to international clients who have to pay custom duties. Hope this helps?
We hope to continue to serve clients from Europe and offer concessions on shipping where possible.
Best Regards,
Garderobe Team
Shocked?
Amazing service and everything, but they weren't clear about the. condition of the bag I bought and I was in shock when I got it
4. juli 2019
Uopfordret anmeldelse
Besvarelse fra Garderobe
Hello,
Thank you for getting in touch.
We take clear photos of the products listed online and offer extensive description on the products. we We also offer full refunds in cases where products are not as expected. We do this to ensure trust and transparency with our clients.
Apologies for the issues with the order and we've issued a full refund as promised.
Best Regards,
Garderobe Team
thanks for everything
23. juni 2019
Uopfordret anmeldelse
Fast delivery
Fast delivery. Item exactly as described and on the photo. Very happy with my purchase.
13. juni 2019
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.