Acheté un salon de jardin ,paiement effectué, débité, jamais reçut le colis ,malgrés mes mails. Des voleurs
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
JARDINISTIS NÃO devolve dinheiro de produtos que existiam no site mas depois ficam esgotados. NÃO COMPRE EM JARDINISTIS: se tiver a má sorte de ficar esgotado perde do dinheiro. O dinheiro já... Se mere
Virksomheden har svaret
Achtung!! Keine bestellte Ware erhalten und nach anschließender Stornierung kein Geld zurück .Mit fadenscheinigen Ausreden wird man hingehalten und letztlich erfolgt keinerlei Zahlung.Ich kann nur je... Se mere
Virksomheden har svaret
I bought the biggest indoor cage I could possibly find for my two tiny birds. The cage arrived on time, ETA was around 3 weeks, and almost two years later it still looks amazing. A modern light gre... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
En jardinitis encontrarás todo lo que necesitas para tu jardín, huertos urbanos, compostadores, barbacoas, casitas de madera, piscinas desmontables, mascotas y un largo etcétera.
Kontaktoplysninger
08005, Barcelona, Storbritannien
- garden.jardinitis.com
1,7
Dårlig
233 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Where is my refund?
Having ordered and paid for 2 chairs that they knew they didn’t have in stock and then said 2 weeks ago they would reimburse my money and they haven’t!!! Where is my refund on order 560128?! Do not buy from this company, I so wish I’d read these reviews before I ordered.
28. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hi Claire,
We are very sorry for what happened but we are having some delay in making refunds. Even so, count on your refund pending and will be made as soon as possible.
Thank you and sorry for the inconvenience.
Communication very poor and delivery…
Communication poor and delivery time lengthy. Ordered my item on the 2nd September, online status repeatedly stated that it would be delivered to the warehouse on a specific date, this was passed by another week. Finally got an email today, the 28th saying "sent", but when trying to track my parcel online, "no parcel found" appears! Who knows when it will turn up at the door!
28. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hello,
As the transport company informs us, your order has been shipped today. We hope that you can enjoy it very soon.
Regards, and thank you very much.
Geen mail contact order nummer562884
Geen mail contact, niks opgestuurd, nemen de telefoon niet op, na 2 maanden opgegeven.
Waarschijnelijk niet echt een scam bedrijf maar wel duidelijk onderbemand en structureel ongeorginiseerd. Links laten liggen.
26. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hallo,
Het spijt ons zeer dat uw ervaring bij ons niet optimaal is. Werk uw beoordeling bij met het referentienummer van uw bestelling om het incident te beheren.
Een begroeting.
Venditore inaffidabile (troppo lento o troppo veloce)
Mi riferisco all'ordine 560298 del 29 agosto, che è arrivato incompleto il 18 settembre. Da allora, e dopo aver reclamato, ho ricevuto solo un sms messenger, che dice "We are working on it". Vedrò mai il cassetto della mia compostiera, che era il pezzo aggiuntivo mai arrivato?
25. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Ciao Emanuela,
Come ti abbiamo informato per posta, il tuo ordine sta subendo ritardi ma non preoccuparti di riceverlo.
Ci scusiamo per l'inconveniente.
They never sent the item and have…
They never sent the item and have blanked all emails regarding a refund.
23. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hello,
We are very sorry for what happened. Please, send us an email to info@jardinitis.com and we will solve what happened with your order.
Thank you for your patience.
NIET BESTELLEN!
Inderdaad, had ik deze berichten maar eerder gelezen..ik heb een dompelpomp besteld, niet gekregen..en ook nog steeds mijn geld niet terug. Er wordt ook niet gereageerd op mijn emails.
23. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hallo,
Sorry voor wat er is gebeurd. Werk uw beoordeling bij met uw bestelnummer om het incident zo snel mogelijk te kunnen behandelen.
Groeten en bedankt voor uw geduld.
Would order again if the need had arisen
Took a little longer than the initial time stated but I had ordered just before Christmas so I can understand why it took a little longer. It was 10 months ago and I think I had emailed for an update and got a response from them sadly there wasn't any need for me to order more from them but I would have been happy to do so. They stocked specific cat food I needed at a much more affordable price.
23. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hello,
Thank you very much for your comment.
Regards!
Terrible - Do Not Use
The lid arrived broken and despite many emails and them agreeing to send a new one I have still not received a replacement 9 months later.
They have not even replied to my last 4 emails.
Edit: I'd like to point out that the issue has not been resolved as they state below, this is an absolute lie. At the time of writing they had done nothing. I have since sent them 18 emails of which more than half have been ignored. Eventually they sent me a second lid which was also Broken!!! not only that but the broken piece was not in the box and so must have been packed broken. 5 more emails since then with still no reply.
23. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hello rob,
I see that your issue was resolved in due course. Please, if this was not the case, send the request to info@jardinitis.com and we will solve it as quickly as possible.
Thank you.
Parts were missing
Parts were missing, tried numerous times to get in touch. Absolute robbers, DO NOT BUY ANYTHING OFF THESE THIEVES
23. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hi Scott,
We are very sorry that your experience with us was not correct. We are changing procedures to improve service and provide better customer service.
Sorry for the disturbances.
The product I received was not what I…
The product I received was not what I ordered. I have sent them messages twice and received no response. They are in another country (Spain) to me (uk). Not sure how I can take it further for an item under £20! Don’t buy from them 😡
22. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hi Jane,
We are very sorry for what you tell us. We have just asked the accounting department to make a payment of the amount of your order.
Thank you very much and apologize for any inconvenience.
Incidencia resuelta
Número de pedido: 000000428403
2 de los 4 taburetes plegables se rompieron a los pocos meses y ellos procesaron un reembolso completo. Gracias
22. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hola,
Por favor, actualiza tu reseña con tu número de referencia para poder gestionar tu incidencia lo antes posible.
Un saludo y disculpa las molestias.
Excellent service and delivery
Excellent service and delivery, pity the pool liner was slightly damaged, managed to repair it.
22. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hello,
We are very sorry about what happened with your product, even so we are happy to know that you were able to solve it and that you enjoy it.
A greeting.
Honteux!
Numéro de commande: 556932
Des escrocs!
Après un retard important j'ai demandé des nouvelles, ce à quoi on me répond "toujours en préparation".
Je demande l'annulation ainsi que le remboursement de ma commande, on joue aux sourds et comme par hasard je reçois un mail seulement après quelques minutes comme quoi ma commande serait envoyée. J'essaye de la tracer mais elle n'a été effectivement envoyée qu'après 7 jours.
Finalement, je reçois qu'un partie de ma commande l'objet le moins cher 11,40€. Ma commande de potager 75€(+12,90€ frais d'envoi) n'a pas été envoyé et aucune nouvelle malgré plusieurs mails!
A fuir!
Quelques minutes après avoir laissé mon commentaire sur Trustpilot (voir plus haut) ils répondent à mon mail.. quelle belle coincidence. Ils vont se renseigner auprès du transporteur. J'ai tracé l'envoi et il n'y a qu'un seul colis qui a été envoyé dont le poids et dimensions correspondent au produit envoyé, la cannisse en roseaux! Le potager (dont le poids est beaucoup plus lourd) n'a pas été envoyé! Je demande le remboursement!
Le 3 octobre je reçois un mail pour dire qu'ils ont reçu la marchandise dans leur entrepôt?!
Ainsi que je serai remboursée dans les meilleurs délais, 5 à 7 jours. Visiblement nous n'avons pas la même notion des meilleurs délais.
Après plusieurs relances on joue au chat et à la souris. Je vais entammer des démarches contre eux via mon organisme de payements.
Je suis étonnée qu'ils existent encore.
22. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Salut Anahit,
Comme nous vous l'avons dit par mail, nous gérons l'incident. Dès que nous aurons une réponse, nous vous l'enverrons.
Merci pour ta patience,
A FUIR
A FUIR ! une bande d'amateur !!!
Commande 524188 passé le 5/06/2020 pour un montant de 337,52€
La commande a été envoyé le 16/07/2020, elle n’est JAMAIS arrivée (soi-disant un problème d’adresse, alors qu’il m’avait déjà livré auparavant !!! ouppssss un coup de bol)
Après PLUSIEURS mails de rappels de ma part…
Jardinitis : le 12/8/2020 « Nous allons contacter le service transport pour nous renseigner. nous reviendrons vers vous. »
Le 21/8/2020 il me rembourse 18,76€ !!!!
Le 25/08/2020, je leur envoie par mail, la copie du tracing du colis, le colis à été réceptionné chez eux le 27/7/2020 !!! (là je rêve ...)
Jardinitis : le 01/09/2020 « Nous vous informons que nous avons reçu la notification de retour de votre commande, nous la gérerons dans les plus brefs délais. Nous sommes désolés du dérangement. »
Jardinitis : le12/09/2020, réponse : « Nous réclamons la comptabilité»
Jardinitis : le 17/09/2020, réponse « Nous traiterons ces informations avec le service en charge Dès que nous aurons une réponse, nous vous recontacterons. »
Franchement, je ne comprends pas comment cette société pour continuer à faire de la vente !!!
J’ai prévenu mon organisme financier, ils vont introduire une plainte sur la Plateforme européenne pour la résolution des litiges de consommation.
22. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Salut,
Nous sommes vraiment désolés pour tout ce qui s'est passé. Votre remboursement a déjà été effectué et vous le verrez bientôt sur votre compte.
Merci pour votre patience et désolé pour la gêne occasionnée,
Satisfaction
Everything from ordering to delivery was spot on Thank you
21. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hello,
Thank you very much for your comment. We hope to see you again soon at Jardinitis.com
Greetings,
Simply awful
If I could give it minus points I would. Buyer beware!
21. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hello,
We are very sorry that your experience with us has not been optimal. Please, if you have any pending incident, send it to us so that we can manage it as soon as possible.
Thank you so much for your patience,
EMPRESA FRAUDULENTA - Reportem às finanças!
EMPRESA FRAUDULENTA. Não devolve o dinheiro das encomendas devolvidas! Inventa guias de entrega! NÃO PASSA FACTURA! Vou fazer queixa às finanças e às autoridades para investigar este esquema de roubo! Eu devolvi a lâmina à mais de 1 mês e o dinheiro não é devolvido! Primeiro faltavam fotos, depois faltava o comprovativo dos correios, depois iam mudar de armazém, agora querem uma guia que não existe!!! FRAUDE! BURLA! Ao mais alto nível! O comprovativo dos Correios Portugueses tem a data de 3 DE AGOSTO, como o dinheiro não tinha sido devolvido, enviámos o comprovativo à empresa no dia 24 DE AGOSTO!
REPAREM COMO ESTA EMPRESA ABRE UMA DATA DE PÁGINAS PARA QUE OS CLIENTES NÃO SIGAM AS QUEIXAS!
21. september 2020
Uopfordret anmeldelse
Still Awaiting Refund
My order was placed and paid for several garden items, none of which were received. Despite a considerably delayed despatch date expected in September from a May / June order date I wasn't given the option to cancel my order. Then a further delay again to an October despatch date, at which point I asked to cancel the order. Several emails confirming order has been cancelled, but as with other reviewers, no refund given and unable to get anywhere despite various emails via the 'contact' form chasing this up. Jardinitis Please action my refund for £39.15 for Order no 547867 with immediate affect. Very disappointing and unsatisfactory service.
As you can see from their reply, nobody is interested or willing to process a refund. Much like the plethora of email replies telling me I've been already refunded, they are 'generic' replies and simply not true!!! Even TrustPilot post no leads to any clarification or refund. Avoid this company at all costs....
21. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hello again,
We have just sent you an email attaching the refund receipt.
Thank you for your patience.
Watering system
Although not UK based the product arrived promptly and was easy to set up and install the watering system and has performed perfectly
21. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Thank you David!
I get my dogs vitamins from here at a…
I get my dogs vitamins from here at a reasonable price ,always arrives well packaged and on time ...excellent service
21. september 2020
Uopfordret anmeldelse
Besvarelse fra Garden Jardinitis
Hello,
Thank you very much for your comment. We hope to see you again soon at Jardinitis.com
A greeting.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.