This is the second purchase I made with GameGear. My first pre-loaded microSD card I bought lasted me a bit but went corrupt when I tried to back it up and move it back and forth between my Raspberry... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fantastic customer support and a great product. I spoke with them prior to purchase and they were very quick to respond. I explained exactly what I wanted, and they customized a package just for me. I... Se mere
Purchased an NES/SNES combo unit as a birthday gift for my sons. SNES gameplay had several issues (minimized screen size, poor audio quality and severely reduced gameplay speed). While it took a while... Se mere
Virksomheden har svaret
I had placed an unusual order that required several extra steps both of handling and shipping. The order required good attention to detail. The Game Gear folks went out of their way to make it all hap... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We Play and Review Each Product We Sell. We're a group of video game-manics who strive to import and provide quality video game products, to gamers all over the world. Our team source products directly from manufacturers and fulfill orders via our self-built fulfillment network, eg, overseas and domestic facilities, air cargos, etc. We employ world-class carriers like UPS, DHL, USPS and FBA as our shipping partners for international and domestic shipping. Most importantly, we play and review each product, like a real gamer does before we sell it. US Location: GameGear.net 201 Ruthar Dr. Newark, DE 19711 Email: support@gamegear.net Phone: 323-334-0979
Kontaktoplysninger
201 Ruthar drive, 19711, newark, USA
- 3233340979
- support@gamegear.net
- gamegear.net
4,4
Fremragende
178 anmeldelser
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My childhood in an SD card
I use this as the heart of my homemade arcade machine. Nothing takes me back to my childhood like playing the X-Men or TMNT arcade games! Plus, my kids also love it, which makes me even happier!
15. april 2025
Super responsive customer service
Super responsive customer service. I reported my issue and it was resolved very quickly. The team member I was in contact with was also very nice and helpful.
7. april 2025
Gave it two stars because they did try…
Gave it two stars because they did try to help me. But after using the second micro sd card sent to me and it still didn’t work I give it 2 stars. Super laggy. Unable to play any games! Disappointing.
15. januar 2025
Besvarelse fra GameGear.net
John,
The issue likely stems from a faulty Raspberry Pi or an insufficient power supply, rather than a bad SD card.
We recommend using a dedicated Raspberry Pi power supply, such as this one: [https://www.gamegear.net/products/sonicon-power-supply-charger-ac-adapter-micro-usb-type-c-w-power-on-off-switch-usb-c-adapter-for-raspberry-pi-3-4-3-3ft]
If the problem persists after replacing the power supply, please contact us, and we'll refund the cards.
Thank you!
Doesn't work.....
I received my console and the entire NES package does not work. It either freezes or randomly resets every few minutes. I attempted the troubleshooting techniques suggested and that I could find, but nothing helps. I've reached out multiple time for assistance via multiple methods they provide, but never receive a response other than their generic "your message has been received....." For a company that includes a card in the package that says "SATISFACTION GUARANTEED - Thing could happen. Bad feedback only slows things down. Return, exchange, upgrade.....We have a solution that surpasses customers' expectations," they obviously don't follow through. At this point, I feel compelled to leave a poor review based upon their silence.
10. december 2024
Besvarelse fra GameGear.net
Dear Amy,
We sincerely apologize for the experience you’ve had with your console and for the lack of timely communication from our team. Due to a recent restructuring of our customer support department, some tickets were regrettably not addressed promptly, and yours appears to have been one of them. This is absolutely not the level of service we aim to provide.
We would like to make things right for you. Could you please confirm if the freezing and random reset issues are still occurring?
If the issue is ongoing, we are happy to send you a replacement console immediately, at no additional cost.
If you have already found a solution, we would still appreciate hearing from you so we can better understand your case and prevent similar situations in the future.
Our goal is to ensure you receive a fully working product and the support promised in our satisfaction guarantee. Again, we deeply regret the inconvenience and frustration this delay has caused, and we are committed to restoring your trust.
Kind regards,
Max Fu
Product Manager & Founder
GameGear.net
Great item love it packs everything…
Great item love it packs everything I'll ever need
10. januar 2025
Honest people, may take a bit to reply though.
They responded late. However, when they did they made every effort to make it right. I am satisfied with their efforts and have revised my review accordingly. Aside from that everything else was on point. I would like to express my thanks for their resolution to my issue.
13. januar 2025
Besvarelse fra GameGear.net
Amin,
Apologies for the delay in my response; our CS team has been very busy lately.
Please note that the Elite controller you purchased features a new design with an enlarged grip for improved handling. However, it is not compatible with aftermarket products designed for the Sony DualShock 4 controllers.
I have sent you a prepaid return label. Please seal the product in the original shipping box and take it to your local post office.
A refund will be processed once we receive the return.
Thank you!
Awesome product
Initially had some technical issues, but the customer service was amazing and got us fixed up in a very timely fashion. Highly recommend
31. december 2024
Excellent customer service
Item ordered on Dec 15, shipped on Dec 16. The tracking info link I received showed the status was "not available" and that status was never updated. 24 days after the shipping, I still had not received the item (it was supposed to be "expedited" shipping), so I contacted the GameGear support.
At the time of ordering, the ongoing Canada Post strike was just ending, so Canada Post had a lot of backlog items to be delivered, so the item I ordered may have been lost in transit.
GameGear offered me to re-ship the same item and told me I could keep the both items if the earlier item arrives eventually.
But I did not need the item at this point, so I asked for a full refund. I got a full refund without any further questions asked even though the circumstance of the item not delivered was not GameGear's fault and not under their control.
It is unfortunate I didn't get the item (now it's 32 days after my order, the item still did not arrive), but I am very impressed with GameGear's customer support and how they handled this issue.
Max from GameGear support was very kind and attentive to take care of this matter.
Based on this experience, I am confident that GameGear is a trustworthy seller, and I will certainly order again if I find something interesting on their website.
14. december 2024
Besvarelse fra GameGear.net
Eugene,
Thank you so much for your kind review and for sharing your experience—I truly appreciate it!
I understand how frustrating it must have been to wait so long for your order, especially with the tracking information showing no updates initially. I’m happy to share that I checked the tracking, and it’s finally moving again. It looks like your order should arrive soon!
If the item does arrive, please consider it a belated gift—I hope it brings you joy. I’m so glad we could assist you, and your understanding and patience throughout this process mean the world to us.
Thank you again for your trust and kind words. We look forward to serving you again in the future. Have a wonderful day!
Warm regards,
Max Fu
GameGear Support
Fast on time shipping
Fast on time shipping. Products was great! And easy to use. It was plug and play. I had to play with the audio but that was easy
9. december 2024
Besvarelse fra GameGear.net
Luke,
Thank you for your business. I'm excited to be part of your retro gaming journey!
God bless you and all gamers!
Besvarelse fra GameGear.net
Thank you for sharing that your son loved it—it means so much to us!
There’s truly nothing better in this world than spending time playing games with your child, creating unforgettable memories and sharing smiles. Gaming has a magical way of bringing people together, and it’s a joy to know your gift brought happiness to him.
God bless gamers and the bonds we build through the love of gaming. Wishing you and your son many wonderful adventures together!
Warm regards,
Max Fu
GameGear Support
Awesome Retro gaming Console!
Took my simple raspberry pi system and loaded it up with ALL of the games I remember from
my childhood from the 80's through the early 2000's. It was a simple plug and play, if you have basic computer hardware skills you can do this. Great + responsive customer service too. Highly recommended!
20. november 2024
Besvarelse fra GameGear.net
That sounds awesome! It's fantastic that you were able to relive your childhood with all those classic games. Raspberry Pi projects can be so rewarding, especially when you can easily set them up and enjoy the nostalgia. Great to hear you had a positive experience with the customer service too! Do you have a favorite game from that era that you’re particularly excited to play again?
the shipping is terrible!!
12. november 2024
Audio out does not work for my arcade…
Audio out does not work for my arcade speakers was told to buy a HDMI audio retractor and refused to refund me.
29. oktober 2024
Besvarelse fra GameGear.net
Hello Guillermo,
We have previously provided a complimentary HDMI AV splitter to address your concern.
Alternatively, you have the option to return the product for a full refund.
Please inform us which solution you prefer, and we can proceed accordingly.
Thank you for your patronage!
Is there anybody out there..?
I've contacted customer service multiple times and gotten no response.
25. september 2024
Besvarelse fra GameGear.net
Hi James,
We've responded to your email and offered help.
Can you please share me with the error screen?
The card might be corrupted. If that is the case, I'll send you a replacement.
Thank you!
I bought a SNES Classic Edition…
I bought a SNES Classic Edition Ultimate, which is a great product overall, but they have a full list of games that are included on it on their website, so you expect everything on here to be included. The list of N64 games was completely missing from my console. I have been trying for weeks to contact their support to ask about it, but they will not even give me a response as of yet. I have not been rude to them, just trying to get an answer from them. It really bothers me that they claim to stand by their products and offer support and solutions, but then they just stone cold ignore me. I may return the product, but to do that, you still have to rely on them answering your email to give you a return address, so I may never get that response either.
12. september 2024
Uopfordret anmeldelse
Besvarelse fra GameGear.net
Hi Alex,
I’ve responded to your email and apologize for the delay.
To unlock the hidden systems, including N64, please follow these steps: press "Start" to access the Main Menu, then go to "Game Collection Settings > System Displayed" and check the boxes for the systems you wish to unlock.
You can also reference this video: https://youtu.be/Onj0eCyPBGw.
Thank you, and let us know how it works for you!
Please note that you’ll need modern controllers with two analog sticks or USB N64 controllers to play N64 games. The mini cartridge, which has a magnet and attaches to the console, is purely decorative.
The N64 games are hidden because SNES controllers do not support 3D games. I have updated the game lists on the product detail page to avoid confusion.
Please let me know if you need help to find the USB N64 controllers (sorry, we are out of these).
Thank you!
I purchased the Nintendo emulator for…
UPDATE: Max reached out to me and has resolved the situation. He went above and beyond to get me the new unit quickly and my husband was happily gaming two days later. The system itself is great and has all the games, even the rare not so popular ones he likes to play.
I purchased the Nintendo emulator for my husband for our anniversary. He played it for one week, and then the games would not load. When you select a game from the list it just brings you back to the list. My husband and I have been trying to reach customer support for over a week now. We have sent messages and emails and have not heard anything back. I’m so disappointed and apparently out $200.
18. september 2024
Uopfordret anmeldelse
Besvarelse fra GameGear.net
UPDATE:
Tanya,
It’s a pleasure to assist you and learn your husband’s story.
Gaming means so much, and it saddens me that he was without games for days.
I’m thrilled that you’re both back to gaming now!
Thank you for your business and the chance to resolve the issue.
God bless gamers!
Tanya,
Thank you for your patience, and I apologize for the wait.
I have arranged for a replacement console and a backup disk to be shipped today, order # GG7882. I also upgraded the shipping to priority mail at no extra cost to expedite the solution. As a fellow gamer, I understand the frustration of being without games.
Thank you again for your business and for the opportunity to resolve this issue. Please keep me updated.
God bless gamers!
Besvarelse fra GameGear.net
Xan,
I'm glad I could assist you! Thank you so much for your business. I look forward to helping you with your retro gaming needs in the future!
Best regards,
Max
Happy customer
Great product, fast shipping. Happy to have all of my favorite retro games in one collection!
31. juli 2024
Uopfordret anmeldelse
Besvarelse fra GameGear.net
Tom,
I'm honored to be part of your retro gaming journey. I'm glad I could help! Thank you, and happy gaming!
Support was excellent
Support was excellent. There was an issue with the first delivery and they refunded me and sent a replacement. Just awesome!
30. maj 2024
Besvarelse fra GameGear.net
Adam,
I’m relieved to hear that you finally received the item and can get your gaming started. Thank you so much for your business and patience. God bless gamers!
Best regards,
Max
Yay!
Shipped out on the same day and the product is overwhelmingly interesting and fun. Helps me connect with old people.
23. maj 2024
Besvarelse fra GameGear.net
Charles,
You've made all my efforts meaningful! Thank you greatly for your support and the positive feedback! Blessings to all gamers!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.