Gaia Baby Anmeldelser 

Really appreciated the great customer service we got when our delivery was a bit late, thank you

I recently purchased a cot from Gaia Baby and flat pack furniture is definitely not my forté. The Gaia Baby team could not have been more helpful guiding me through the instructions and helping with something that could’ve been so stressful! The cot is really study and you can tell is made well. Would highly recommend Gaia Baby to anyone.

We are so happy with our chair from Gaia. Delivery was quick, and assembly was surprisingly easy. It looks great and we get comments on how nice it is all the time.

Me and my wife purchased the Gaia rocker and Serena dresser for my nursery and couldn’t be happier. Everything is so slick and the quality is outstanding. On top of that the customer service was impeccable, Peter from Gaia delivered and set everything up for us for no expense. The guys at gaia are super helpful and there is nothing they won’t do for you. So happy with our decision!

We have recently assembled our Gaia Baby Hera nursery furniture, and it has completely transformed the nursery. The quality and finish is so lovely, and the feeding chair is so comfortable. Would highly recommend to any new parent.

I couldn't be more impressed with both the product and the customer service! From start to finish, the experience was seamless. The product exceeded my expectations – high quality, durable, and exactly as described. What really stood out, though, was the customer service. The team was incredibly helpful, responsive, and went above and beyond to ensure my satisfaction. I’ll definitely be a repeat customer and recommend this to anyone looking for exceptional products and top-notch service. Highly recommended!

Do not buy from this company. They keep very little stock, and do not clearly state on their website when items have a long lead time. I purchased a nursing chair which stated a 2 week lead time and the payment was accepted. The next day they said they have no stock so I requested they change it to another chair. They said they could do this but then came back with the fact the item is not even in the country and the container is ‘expected end of March or April’. I find it unacceptable that they take money for products they know they don’t have it stock. I’m awaiting my refund and in the mean time have purchased an equivalent chair for cheaper from a well known and reliable retailer and would advise others to do the same if they want peace of mind they will receive the items.

Our experience with the Hera Baby Chair has been extremely frustrating and disappointing, despite the staff at Gaia Baby, including Karl, being pleasant and initially helpful.

The chair arrived faulty, and while we tried to resolve the issue with replacement parts, these too were defective, leaving us with no confidence in the product’s safety or quality. This was especially concerning as the chair broke while we were nursing our newborn—thankfully, no one was harmed, but it could have been much worse.

Karl initially offered a refund and even volunteered to assemble the chair himself. While this gesture was appreciated, it felt inappropriate for the owner to take on such a role, so we paid someone else to do it. Unfortunately, given the product’s ongoing faults, this turned out to be a complete waste of money. Despite the ordeal, a refund was ultimately refused, which has left us feeling let down.

It’s a real shame, as we like Gaia Baby’s designs and would have loved to purchase other items from them. However, after this experience, we simply can’t trust the brand. We hope Gaia Baby reflects on this and improves both their product quality and their handling of issues. Customers deserve better.

**UPDATE** I have now received a call from customer service apologising for the confusion and the missed email.

Lovely cot but unfortunately I got sent the wrong colour. I’ve tried contacting customer service which didn’t reply and they haven’t published my two star review on their website. I’m very disappointed with their customer service and it is a shame because the products are nice. Also their delivery partner took almost 3 weeks to deliver the parcels, which takes the purchase outside of their return policy.

Purchased the Serena Bouclé Rocking & Nursing Chair on 20th September….still no sign. After several emails back and forth with empty promises (and a phone call) I am so disappointed in the customer service and feel completely let down by this company. Home from the hospital this week and no nursing chair. Sadly would not recommend as they are unreliable.

Update: as requested, GB2797.

This company cares, it cares so much! I want to thank them so much for all their help in getting me my mattresses.
I live in Northern Ireland and their business doesnt normally deliver to us but i got the Cot when i had my first. They bent over backwards to help me get the mattresses to me and am internally grateful for all their help!

The quality of the Gaia Baby stuff is great. Initially, we had an issue with the cot missing a box, but after reaching out to Gaia baby support, they quickly rectified - these things happen, but the post sales customer service was really excellent. We also must say that we are delighted with the high quality products! Thanks so much - would recommend to a friend!

We absolutely love the baby bed we purchased! The serena co-sleeper and cot bed combination is incredibly convenient. What made our experience even better was Peter's exceptional help with the installation, six months after our purchase. His expertise and customer service were top-notch. We highly recommend this product and commend the great support we received!"

Wrap ordered on the 28th July and still not arrived.
Customer services apologised and offered 50% refund. They said it should arrive by Wednesday last week (16th) Its now the 21st and it still hasn't arrived. I contacted Customer services again asking for my money back as it has been over three weeks and there have been a number of times I have needed this wrap and haven't been able to. I've yet to hear from them.
As I spent almost £40 on the wrap I was really disappointed. The 50% refund was kind however it hasn't helped with the inconvenience of it all.
I won't be using this company again and wouldn't recommend it to anyone else

We bought the Serena Complete Sleep+ Co-Sleeper Bedside Crib & Cotbed in 2019 for our daughter, she has used it in all the various stages, excellent throughout.

In the last month I have attempted to put the cotbed back into the bedside crib mode for our next arrival, unfortunately I had lost a couple of the support pieces in the changeover. I contacted Gaia and they have been able to supply us with replacement parts easily with no hassle. Thank you to Gaia for the ongoing help (despite the 4 year gap) and to Phil especially in your customer care team.

Lovely customer service! Def recommend 👌

Really happy with the product range, great customer service 😊

Brilliant! Will use again soon

Amazing products got exactly what I needed. Great experience from start to finish.

We received our new chair last week and couldn’t be happier. Delivery was on time. We will definitely be back for more.