Received a lovely corner outside Ratton furniture set. However it was a rise and fall table literally supported by 4 screws which could not take the weight - now being used as a coffee table only! Pro... Se mere
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Se, hvad kunderne siger
Do not bother with this company, delivered faulty goods, cancel deliveries. Been waiting 3 months and for exchange and when it does turn up order still not complete. Returned garden furniture and now... Se mere
Virksomheden har svaret
We bought an ex display corner unit and fire pit table from Furvell. After a few hiccups with missing screws which customer service duly sorted to our satisfaction we are very happy with our our purch... Se mere
Virksomheden har svaret
Scammers, do not buy from them htey have no working phone numbers, keep on giving me new dates but do not fulfil order. If paid by paypal get your money back from paypal if you paid by your car... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Furvell was founded in 2010 and began as an outdoor furniture importer and manufacturer. Several years later, Furvell has since expanded to incorporate a huge range of indoor and outdoor furniture products with direct from manufacturer savings. Our friendly and dedicated team are always on hand should you need help creating indoor living and outdoor entertainment areas to be proud of and we are always happy to hear from you no matter how big or small the question. We understand your home is as unique are you are, and we work hard to ensure that our products reflect the wants and needs of you as an individual.
Kontaktoplysninger
S7 Floor 3, Mill Lane, PR7 5BW, Chorley, Storbritannien
- 02035973509
- info@furvell.com
- furvell.com
2,1
Under middel
114 anmeldelser
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DON’T WASTE YOUR TIME AND MONEY CANT GIVE 0 STARS
Delivery got cancelled twice then on the 3rd delivery arrived at midnight was supposed to have till service where it was all put together and take away packaging but just put it in the room where I wanted it and said someone will be here at 10am to put together as we only do the delivery’s surprise no one arrives been trying to get hold of company via email and live chat but again surprise no one from the company has got back to me I had to pay someone to come and put it together as I cannot do it and then find out they delivered the wrong size table PLEASE DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY PLEASE RING ME SO SORT OUT THE PROBLEMS WE HAVE
They put in their response. They are having problems will contact me within 48 hours that was 2024 now it’s May 2025 still not contacted me PLEASE AVOID IT ALL COSTS
5. juli 2024
Besvarelse fra Furvell Homes
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
This is rubbish company the stay Awy from…
This is rubbish company the stay Awy from this company don’t waste your money I order dinning table with 6 chair I pay in advance with Visa card after 5 month the send me wrong order and hr promise refund my money back but now even not give me my money back so please stay Awy from them
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Furvell Homes
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
This is farad company i ordered dinning…
This is farad company i ordered dinning table with chairs and after 4 months of tracking them i received wrong order this company teased me alot.i called thousand of time but no answer sometime a lady pick up call and she is very rude .They said to give me refund but now they refuse to give refund this is farad company please stay away from this they are just taking money from people govt should take action against this company
7. juli 2024
Uopfordret anmeldelse
Besvarelse fra Furvell Homes
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
Dreadfull customer service
Dreadfull customer service ! We were promised our outdoor furniture 4 weeks ago! Everytime we chased our order, they would promise us a new date! Again we still haven’t received our order! Not sure when they’re thinking of delivering it us! I suppose when summer is over and we wont actually need our outdoor furniture!! I wouldn’t waste my time and order from this company ! It’s unprofessional to say the least !
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Furvell Homes
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
Honestly my worse experience ever when…
Honestly my worse experience ever when ordering furniture. Had my delivery rescheduled on 4 separate occasions only to be told at the end that the colour I ordered wasn’t in stock anymore.
Waste of my time.
31. juli 2024
Uopfordret anmeldelse
Besvarelse fra Furvell Homes
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
Awful company
Awful company, taken my money and not delivering the correct order, they give a delivery date and then keep on cancelling by making excuses, there are so many better companies with proper stores selling the same product, not even refunding my promised £99 , please don’t buy anything from this fraudulent company, they are still messing me around
27. juni 2024
Uopfordret anmeldelse
Besvarelse fra Furvell Homes
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
Ordered a dining table on the 21 June…
Ordered a dining table on the 21 June and was advised three weeks delivery .since then iv been given three different dates .each date no delivery just another delivery date to follow .it’s been 6 weeks .awful customer service .wish I’d read the reviews before hand .I will be requesting a refund today .
Iv spoke with trading standards today and they have advised me to inform anyone else having the same issues ,to give them a call .
It’s now the 2 august I was told again yesterday my delivery would arrive and without a doubt ,it didn’t .then again today .absolute shambles of a so called company .please don’t make the same mistake I did and order before reading the reviews .you will not get your furniture .I got rid of the furniture in my living room to make space for my delivery that wasn’t even coming .please guys do not order from here .
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Furvell Homes
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
DO NOT USE THiS COMPANY
DO NOT USE THiS COMPANY, they failed to deliver my furniture after promising 2 dates, their communication is poor, they lied and fobbed me off, had to take up a dispute with PayPal and luckily I won in my favour so had a full refund from PayPal
21. juli 2024
Uopfordret anmeldelse
Besvarelse fra Furvell Homes
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
AVOID AVOID AVOID DONW WAIST YOUR MONEY
AVOID LIKE THE PLAGUE TOOK EIGHT WEEKS TO DELIVER THE ITEM. FURVELL CANCELLED THREE TIMES ON THE DELIVERY ON THE DAY When it finally was delivered THE DRIVERS RANG ME AT MIDNIGHT TO SAY THERE WAS OUTSIDE BROUGHT THE TABLE AND CHAIRS IN IT SUPPOSED TO HAVE BEEN PUT TOGETHER BUT THEY SAID SOMEBODY WILL BE HERE AT 10 IN THE MORNING TO PUT IT TOGETHER, NO ONE ARRIVED SO HAD TO PUT IT TOGETHER MYSELF NO INSTRUCTIONS WHATSOEVER CANNOT GET A HOLD OF FURVELL WILL NOT ANSWER THE PHONE OR RETURN ANY EMAILS, UNFORTUNATELY I CANNOT GIVE IT A ZERO STAR AVOID LIKE THE PLAGUE YOU HAVE BEEN WARNED DO NOT WASTE YOUR MONEY AVOID AVOID AVOID AT ALL COSTS
12. juli 2024
Uopfordret anmeldelse
Besvarelse fra Furvell Homes
Dear Valued Customer,
We regret to inform you that Furvell Online has encountered a logistical issue due to unforeseen circumstances. Our third-party courier, responsible for storing our stock, recently experienced a burglary, resulting in a delay in our current deliveries. The anticipated delivery time has now increased from 4 weeks to between 5-8 weeks. This has significantly impacted our business, and we are diligently working through the backlog to stabilise the situation. Rest assured, we have personally contacted each customer with a new delivery date and sincerely appreciate your patience.
While we understand the frustration this may cause, we kindly request your understanding as we strive to deliver the products you have purchased. We are confident that we will have this situation under control in the near future.
We are currently working through any email responses and will be back to you within 48hours.
Kind regards,
Furvell
Great customer service team …
Great customer service team outstanding furniture
18. juli 2024
Uopfordret anmeldelse
Absolutely fantastic
Absolutely top quality table and bench set really thick cushions very happy with purchase and the fact it was in sale win win thank you so much x
25. juni 2024
Great company and great service
Great company and great service
Furniture is lovely and the price was great too.
14. juli 2024
Excellent customer service and lovely…
Excellent customer service and lovely quality furniture set. We did wait three weeks but in fairness we were told that at the start. The delivery was going to be a day late for our 18 year olds birthday party we contacted Furvell through online chat and they did everything for it to arrive in the morning 🙏😊🙌.
The set was well packed and included everything!
Will definitely use this company again in the future. They are a small company by the looks of things so have a little patience as in fairness prices are great.
Thanks again Furvell and Team
10. juli 2024
Uopfordret anmeldelse
Furvell Response
Furvells response to my previous reviews is nothing more than I would expect from such a company. I did not “bestow a barrage of abuse” to any staff at any time nor did I “verbally abuse” the very nice delivery driver who unfortunately had a long wasted journey back to Birmingham, but in the words of Natalie when I expressed my concern was “He’s been paid to do it!” I will also reiterate the reason I refused delivery was not because the coffee table was missing but for the fact I was given parts from TWO different sofa sets that did not match! I have photos to prove & will happily upload if required.
I always treat people with the same dignity & respect I would expect to be treated with myself and would not lower myself to Furvells standards. We both know who is telling the truth!
10. juli 2024
Uopfordret anmeldelse
Besvarelse fra Furvell Homes
Thank you for taking the time to leave several reviews regarding your experience with us. You purchased a high quality aluminium framed garden furniture set from us at clearance price, and unfortunately due to issues with the courier your delivery failed. We are very sorry that this happened but unfortunately when you are relying on external couriers there is always a chance that something might go wrong. Although we do try our best to get it right first time, when it doesn’t we work our hardest to make sure that the issue is resolved quickly and efficiently. In your case, and due to the barrage of abuse you bestowed upon our staff, we hired a 3rd party courier at the cost of half the price you’d paid for the set to make sure it got to you. This was the last set we had in that style as the one you ordered was still with the courier who failed your delivery. The set arrived and you weren’t happy with it as the coffee table was missing, which we could have sent out with the parcel courier on a next day delivery service. Instead you verbally abused the driver who had driven several hours to get to you, and also Natalie who called you try and calm you down. You refused delivery and were refunded immediately. I am happy to hear that you have found another furniture set to your satisfaction, I only hope you treat the staff at John Lewis with more dignity and respect if something goes wrong.
Beautiful corner unit & firepit table.
We bought an ex display corner unit and fire pit table from Furvell. After a few hiccups with missing screws which customer service duly sorted to our satisfaction we are very happy with our our purchase 👍
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra Furvell Homes
Thanks Melanie for taking the time to leave a review. We are glad you are happy with your purchase
We purchased a dining set from the…
We purchased a dining set from the company and the quality is quite good along with the customer service. They are very quick to answer any queries and solve any issues.
3. juli 2024
Besvarelse fra Furvell Homes
Hi Samta, thank you so much for your 5 star review. We are glad to hear you are pleased with your experience with us and hope to see you back soon
Besvarelse fra Furvell Homes
I am very sorry to hear you were not completely satisfied with the delivery time of your order but happy that you’re pleased with your purchase
Excellent transaction
Excellent transaction, and excellent delivery, no issues whatsoever.
1. juli 2024
Besvarelse fra Furvell Homes
Hi James, thank you so much for taking the time to leave us a 5 star review. We’re happy to hear you are pleased with your order and our service
Easy to order from the website
Easy to order from the website. Good price for the furniture. A lot of choice and the set I ordered is lovely. Great colour, easy to assemble the table. I was contacted to say they'd received the order and confirmed it. Given a delivery date and texted on the day to say van was on the way. Great service and I'll be using the site again.
1. juli 2024
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