I'm super excited to start creating with Frost Form. I received 10% off my order, free shipping and excellent packaging. I love the tutorials, free recipes and youtube tips. Keep inspiring and keep c... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Product looks very well made and appears to be good quality, delivery was very prompt, arrived 10 days sooner than quoted. Easily tracked and was accurate. Communication via email once order placed th... Se mere
Just didnt do what its advertised to do, such a long and lengthy process and then in the end the liner pulled half the icing off anyway followed by what remained sliding down in a big blob of disappo... Se mere
Hello, I just wanted to take a moment to sincerely thank you for the prompt and professional way you handled my recent order. Despite it being a weekend, you responded very quickly, processed t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
A revolutionary patented cake decorating tool to frost your cakes to perfection in seconds
Kontaktoplysninger
4,2
God
169 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 16 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beware!
Beware!! Soon after my order arrived I received a bill from FedEx for £70 duty!!! I contacted frostform and was basically told even tho I had paid shipping tough luck once it leaves Ireland it’s up for duty charges! This is not stated anywhere!!!
14. august 2023
Uopfordret anmeldelse
AVOID THIS COMPANY…
I purchased this item from cake international 2022 as it appeared to be a very useful product. When I got home I realised that I had been sold mismatched items so it was completely useless to me as they wouldn’t fit. I emailed several times for a week and heard nothing back and even messaged their instagram account too and eventually got a reply to advise she would look into it and after explaining the issue I was instructed to return the base of the product as this was the wrong size. I returned the product through Royal Mail which cost £15 only to realise several days later it hadn’t arrived at their warehouse but it was stuck at customs with a fee to pay. I have emailed frost form explaining and still NO REPLY! In total it has cost me £150 and have a good mind to cancel my credit card transaction as I have been missold and had no help from them what so ever. I advise not to purchase from this company unless you want to be out of pocket and totally ignored
23. november 2022
Uopfordret anmeldelse
Not told by Frost Form about Duty Tax
Frost Form - Very expensive but It looked fabulous and a huge time saver. It was recommended by a trusted baker who is local to me and who show cased it on Instagram - I decided to treat myself and as it was coming from Ireland ( I’m in the UK) with a £12 shipping fee I order 3 sizes - almost £160
I had good communication via emails off the company about receiving my order, my payment and when it was to be despatched.
Fed Ex didn’t deliver on the day their text message stated then I received another text the day after advising me to pay £42.12 in Duty and Tax. I immediately emailed Frost Form and requested they have the order back as I was not made aware of this additional cost.
Frost Form advised they would email me back after speaking to a manager.
Fed Ex then delivered my order the following day and left it with a neighbour as I was out.
I was concerned that the request for further payment may have been a scam!
I emailed the company and asked them what was going on as Fed Ex didn’t ask for any further payment.
It took several days to get a reply and they seemed confused and thought I had not received my order.
I reiterated what had gone on. I really thought there was a mix up - especially as other friends had received their orders and not been asked to pay further Duty costs.
A week later I receive an invoice in the post for £42.12 from Fed Ex.
It’s a legal requirement that I have to pay - I’m very cross about it all - I do understand it’s not money going to Frost Form but because of Brexit - but why on earth did Frost Form NOT advise me of this at the time of ordering.
Fed Ex advised me that the company would have known I would be billed for Duty and Tax.
I would never have placed the order if I had known because that is a hell of a lot of money!
I’m very cross with Frost Form for not informing me. I wouldn’t want anyone else to experience this. So my advice is do NOT order from this company as they are not open and honest with customers.
13. april 2022
Uopfordret anmeldelse
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