Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
FromVineyardsDirect is the brainchild of David Campbell, a publisher, and Esme Johnstone, a founder of Majestic Wine. We offer a deliberately small, highly selective range of delicious drinking wines, principally from France, Italy and Spain, straight from the vineyard. We import direct from the growers and deliver to your door at the click of a mouse, at prices well below traditional merchants.
Estate Office, Park Lane Business Centre, CO4 5WR, COLCHESTER, Storbritannien
2,9
6 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They have been good in the past. However we ordered a case for an anniversary event for which they offered ‘next day delivery’. This then changed to ‘delivery within 1-3 working days’. It eventually arrived nine days later after we had to chase, missing the anniversary. We were made throughout to feel as if we were the problem. No meaningful apology.
Wonderful customer service (as well as price) - were able to quickly correct mistakes on the online form and even retrospectively applied a discount I was entitled to. Highly recommend and wish all companies were this good and responsive!
Excellent company to deal with. Very helpful.
Cheers 🍻🍺
Fantastic service - ordered the wine and it was with me in two days. We have had so many probelms with deliveries in our area for nearly everythig we order - so really impressed with this service.
Thank you
Used to be a great company but they went into administration and were purchased by Johnny Wheeler. This enabled Esme Johnson and David Campbell(founders) to save face by pretending they had merged with Mr Wheeler Wines. The reality is they went into administration and Mr Wheeler purchased the company through an asset purchase taking the name, two founders, any stock and most of the customers over. Anyone who was a creditor, which included loyal customer due En-Primeur wines, were left in the cold. There was some attempt to get some of the wines to customers and I received some of it but by no means all. Clearly money paid in good faith for them had not been protected and had been used to keep the struggling business afloat. Paypal insurance covered a bit but I am till due over £1000 of en primeur wines. Recent attempts to get an answer from them have been ignored and obviously the administrators dont care about the smaller creditors. I am particularly annoyed because their website claimed that all en-primeur purchases were insured and they were not, a blatant lie on their part. If you look at the current website the same claim is made with the same wording and you can be sure that any en-primeur you order will not be covered. I thought they were good guys and a great little niche company but when it came to the crunch they were quite happy to shaft their best customers. Go elsewhere, especially if buying en-primeur.
Spectator Wine Club hassle - a case publicised by the wine club and to be fulfilled by FromVineyardsDirect was ordered and payment was taken the same day 23 February. A case of wine (with substitutions!!) finally arrrived today 21 March after my chasing both The Spectator and the company. What a hassle - poor form for The Spectator to be associated with this and failing to provide a direct way for customers to provide feedback. FromVineyardsDirect made the excuse that they had run out of some of the wines. So, why at that point was I not informed and offered a refund? I suppose 5 out of 6 is better than a further shambles and I shall never know if the wine reviewer Jonathan Ray's enthusiastic opinion about the original rose is justified but I am unlikely to be taking it seriously, anyway.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
