Freshservice Anmeldelser 

Outstanding Product. Highly Recommend

Product is decent but support is horrendous. The features are intuitive and great but I don't believe they stand out from other competition. I was surprised that their tech support is bad, really bad. Isn't a company selling a product for customer support supposed to have stellar support themselves? They need to fix that ASAP.

great product, best ITSM UI i worked with which makes it so user/agent friendly.
i hope they will add some customization in the reports section

Okay product, terrible support. They're very good at screwing up accounts during initial setup. Like another comment below, we ended up with two. Built a long ticket history over a couple of years despite fighting with their renewals department last year. They provide no notice when an account is going to expire and no way to renew easily once locked out without notice. Support? What support? Perhaps their ticket system is down. This company is a joke. Won't be around much longer. If you are serious Enterprise in need of a genuine ticket system with account representation that is not off shored to unresponsive fools, look elsewhere. In my 20+ years in IT I have never seen a company that wants repeat business less. Go to Zendesk, anywhere but Freshservice/Freshworks or whatever the hell they're calling themselves this year. As much of a hassle as it will be, and our lost ticket and resolution history I am glad we won't be giving this company any more money. Die already.

Support is not responsive to requests in a timely or technically adequate manner. Sales pressure is high for them to close the deal but once done, they do respond though issues drag out or are not resolved.
Initially we had an account rep that would check in once a month. That happened twice, then correspondence and efforts to build or maintain a relationship stopped. I was initially impressed with this but the service has declined significantly.
We have 2 accounts with them because the misrepresentation of multiple portals in the MSP portion of Freshservice. they are not separate portals and there isn't a way to separate them other than filtering. The second account has been nothing but trouble getting assistance on after we purchased licenses. We are paying for a service that we can use. I wouldn't recommend. We left Zendesk because of the terrible support. It looks like we are going to be shopping for another ticketing system.

Freshservice provides a great product, simple to use, support is good

Good product, needed to contact the support on a few occasions to tweak a few things but they've been very responsive and have been a great help.

Freshservice provides a great product, simple to use, support is good

Fresh service is an amazing product and a truly turnkey solution. It took a little while to configure to our liking but the end result was worth it. The customer support experience is second to none!

I was a previous user of Freshdesk, Freshservice is a far superior product.

Very customisable around our business and our customers.

Have had to contact support a couple of times, they are very responsive and helpful.

An excellent product, that we're using actively. There is however still some room for improvement, especially in the multi-language part of the service desk.

I was looking for an out of the box coud solution which followed ITIL best practices and required Little configuration. FRESHSERVICE is this.
It took me only a couple of hourse to setup and my team began tu use it with no problems. After a few weeks of putting it into production I checked the reports and bingo... With no configuration I was getting KPIs and relevant information.
Support is quick and knowledgeable, not only about the tool but about ITIL.

We've been using FreshService for our internal IT needs - service desk, service catalogue, knowledge base and asset management for nearly two years now. It's ticked more boxes and been more user friendly then anything else we've found and it's all tied together under the one system. The company behind FreshService is continuously developing their product and the support is always responsive and helpful. Would highly recommend the FreshService solution.

We searched and evaluated every support desk option we could find. Freshservice was and still is the clear winner!

A great service provided from the start. No sales pressure and great communication at all stages of our setup. The system is easy to grasp and adaptable to our needs. We've trialled a few systems and Fresh Service gave us the best options for a reasonable cost.

We chose Freshservice as we needed to setup a new Service desk tool which would be simple to use for our customers but also powerful enough to keep track of our assets and manage our workload.

Freshservice delivers on all fronts. New functionality is added frequently, the support we receive has been excellent but most importantly our customers love it.

So far so good. Used the product for a few months and haven't found any major issues.

So far so good. The product itself satisfies all my current requirements and seems to have room for to accommodate requirements changing in future.

Re Customer Service. I've very little contact so far but I've not been disappointed with how my issues were dealt with in any way.

I have been using Freshservice from last three years (we got 30 support agents). The product is awesome ! with all helpdesk features.

* Support is very quick. All the best !