Freshservice Anmeldelser 97

Poor customer service. We have been trying to downgrade for more than three months. They seem very proactive when it comes to preventing downgrades, constantly referring to policies that leave us with no other option but to comply. They even make you wait as long as they want, seemingly to discourage you from downgrading or canceling. Think twice before trusting your operations to this kind of ‘service.

Very unhappy with their contract renewal practices. Freshworks pushed our team into signing a renewal with someone who clearly lacked decision-making authority and then enforced a massive price increase — charging more for fewer licenses. When challenged, they refused to acknowledge the issue or find a fair resolution. Very disappointing experience.

Please do not do business with Freshdesk
Please do not do business with this company; they charge more than what they initially state. They then attempt to scam you by referring to their Terms & Conditions, which are not clearly stated. Use Jitbit, Hubspot, and ProProfs; all of those companies are good.

I’ve had a terrible experience with Freshdesk (Freshworks). We downgraded our subscription to four agents, and I received multiple emails from them confirming this change, including one that said: “This is to remind you that your subscription for corecommissions.freshdesk.com will be modified in the next 72 hours.”

Despite that, they continued to charge us for 19 licenses. I've sent over a dozen emails trying to get this corrected, and still no resolution. When they finally scheduled a support call (at a time they selected and sent the invite for) no one showed up. Not even a courtesy email to reschedule. Just silence.

The issue is simple, well-documented, and should have been fixed weeks ago. Their customer service is unreliable and unhelpful. Avoid this platform if you value your time and money.

Mala compre un tema pedi soporte 15 dias luego me salen con que quieren mas dinero, le explique les mostre que no sirve, pedi reembolso me dicen que no literal se robaron el dinero, unos estafadores , el soporte patetico todo es patetico

I'd like to raise a concern regarding this company’s recent campaign. They promoted a $50 gift card incentive for attending a demo—an offer advertised through emails and Google ads. However, after completing the demo, there was no follow-up communication or delivery of the promised reward. A friend of mine had already experienced the same issue, so I decided to test it myself—and unfortunately, confirmed it to be true.

Using misleading incentives in marketing to attract leads is not only unethical but damaging. It erodes trust, undermines the integrity of the brand, and when follow-up communication is completely absent, it makes the entire campaign feel deceptive and insincere.

I am here to tell my experience with this tool. We were looking for a tool to use to manage assets and ticketing and we had a booking where I spoke to Veeraraghavan Varatharajan from freshservice.

The guy called me scam without any context and where the company sends out email promising the gift card of $50.

They however do not send the gift cards as they use it as scam tactic for marketing.

Doing an assigment and had to ask for a quote under a business identity, and these guys were PERFECT for it, super fast response times, good questions, and had informative, easy to understand and detailed answers. Thanks again Sridevi, appreciate your service

We are really happy how accurate and fast are Freshping reports

What I like - They have included AI in their Chatbot
What I don't like - Their analytics - dashboards, and reports, are mostly slow and unreliable due to missing data.

Issue with email reminders not going out for approvals. Took a little while to sort out

Rex was very helpful. He knew the product well and directed me to the right are to correct my issue. He was also very quick to get back to me with an answer. Excellent Service.

Change Management tool is very thin. It needs a lot of configuring and workflow work to make it usable.... as a SOC 2 compliant company - we heavily rely on this module.

Incident/Ticketing module - need the ability to have custom fields be part of a search or filter.

Task Scheduler - an important feature we rely on heavily. It is ridiculous that you cannot search for a particular Task Scheduler entry... you have to scroll..and scroll... and scroll to find what you want.

A very useful platform that will make your life easier.

Urgent issue was tended to very quickly and all necessary information was provided to fully resolve. Great support!

No comment only to confirm that the services it's fantastic

agent took the time to solve the issue instead of just sending instructions

Freshservice is a great tool for your company, to manage internal issues and deliver internal services or give support to your customers.

You can build workflows to do a variety of different actions, they allow you even to communicate with a third party application.

There are many options for portal customization and ticket view, but if you can't find the option that you want and/or can't do a certain operation with workflows, you can also build your custom app with their developer kit and host it in your freshservice account.

Tere's also an app marketplace full of both paid and free solutions.

I feel like that the customization limit for Freshservice is your immagination and your effort in looking for "how to do things".

Tech support is also very fast in finding solutions and assist you.

If you're looking for an ITSM, give it a try!