FreshElectricalSolutions Anmeldelser 571

Had a quote from Chris after requesting contact via Costco promotion, he talked us through options and provided very competitive quotes for different battery sizes. Install date was arranged, scaffolding put up the day before. Installers did a great job and I am happy with the system and that I can charge my battery on cheap rate overnight and sometimes top that up with solar. Only negative is that when the installers arrived they said they could only fit 6 panels rather than the 9 that had been quoted for. This was due to the survey and plan being done using satellite picture of the house which clearly did not provide enough or full detail. I did decide to still go ahead with the system and the quote was reduced by an amount I was happy with but a bit disappointed at the last minute change.

The office and installation team were great and very helpful. Everything was done quickly and politely and all the paperwork was sorted within a couple of days. Thank you for making it stress free

Sales and installation was great. Had a issue with the scaffolding not being setup correctly the first visit but they managed to get everything but the solar panels on the roof. Was a great job.

Then a week later after another visit from the scaffolding guys, Chris E turned up and installed the 10 panels on the roof.

All working and I have all the certificates just waiting on the information to supply to Octopus to get on the best tariff.

We've had our panels fitted since late September 2025 and we are delighted with them.

The sales aspect was excellent, albeit a bit too excellent. We were talked out of getting a bigger battery, but I wish that we'd insisted and paid the extra £500. We could definitely do with the bigger battery.

The scaffolders caused minor damage to painted exterior tiles, but Fresh Solar took responsibility and offered to pay for the repair.

The fitter was excellent, having driven 8 hours due to traffic, he cracked on and the finished job was immaculate. Several cups of coffee supplied!

My certificates have arrived and I'm awaiting an export tariff from Octopus 🐙.

Even with the minor points above, the whole process deserves 5 stars and I would highly recommend Fresh Solar, especially with the great COSTCO discount.

Lynn our advisor has been great and all installers and workmen sailed through. Nothing was a problem for any of them. The only down side is the scaffolding had to be put up a certain way due to narrowness and now is a struggle to get in or out the house. Lynn has been great at trying to help chase up to get it removed. Overall, very happy and definitely recommend.

I first met Fresh Electrical Solutions at the Ideal Home Show, and from that moment the entire journey – from quotation, to survey, to installation – has been nothing short of outstanding.

I’d been considering solar panels with battery storage for around 2.5 years, and it was their professionalism and clear explanations that finally convinced me to take the step. The sales team was knowledgeable without being pushy, always available to answer my questions, and every email and text message was met with a prompt and helpful response.

The installation itself was carried out to the highest standard. The team on site was polite, efficient, and clearly took pride in their work. The panels and battery storage have been fitted with exceptional care and attention to detail, and I am extremely impressed with the quality of the finish.

Overall, Fresh Electrical Solutions delivered an excellent experience from start to finish. I highly recommend them to anyone considering solar panels and battery storage – I couldn’t be happier with the decision or the service I received.

Quick and efficient! Start generating energy now😀!
Qiao Li

Absolutely terrible customer service after the system has been installed. It took me four attempts to get a reply at all for a request to set up my solar/battery system having just moved in. I'm now sitting at home waiting for the engineer to arrive (due earlier today), I can get no answer from any of their phone numbers including the complaint line, sales, accounts, admin... I've had no confirmation they are coming, and no way to find out what is happening. I'm writing this review in the hope someone will respond. If you don't see an explanation and an apology in response to this review, I recommend you don't touch this company with a barge pole.

It’s still early days but my experience so far has been very positive. The representative who came out for the site visit was very helpful and informative, answering all of our questions. The installation date was set for a month later. The scaffolding arrived the day before and set everything up within a few hours. On the next day the engineers arrived promptly and had completed the full installation within about eight hours. Everything was carefully explained to me and I found the app easy and intuitive to navigate. Any time I have needed to contact the office with a question the phone has been answered promptly and my queries dealt with. The scaffolding was removed within a couple of weeks and the system seems to be working well. Time will tell as to its long term reliability, but the early indications are promising. It has been a pleasant and satisfactory customer experience in my dealings with Fresh Electrical Solutions to date.

Equipment was delivered on time and fitted extremely well by the engineer even though the link between battery/inverter to the main fusebox was not straight forward. At the finish he left everything in very good order. Communications between company and myself always expedited well.

Lynn and her technical team Fresh Solar very professionally completed the Solar Panel system installation at my residence. They were friendly and easy to communicate to during the installation period and making the project work. Lynn is particularly impressive with her way of working and helping us on deciding the Solar Panel system installation project. I hope that their extensive warranty offers are worth it in the future and are reliable if any issues arise. Big thanks to the Fresh Solar Electricals solution Ltd team.

Tried many times to contact the tech support on 01268214801. No one answered the phone. No chance to leave a message.
Very poor customer service

Having interview 6 different companies I was attracted to ‘Fresh Solar ‘ a family company for many years for their overall cost and quality of the panels from Spain as recognised as one of the top brands . The installation in 3 hrs 12 panels large 5kw battery plus inverter and additional black protective bsurraounding bird netting and 6 extra bits for shade avoidance to give full incoming light power .. Lyn who I dealt with was brilliant in explaining every item and answering every question and her knowledge was extremely good .. the work undertaken on the day and finish was top class

Terrible experience with Fresh Solar (via Costco). After paying £8,000 upfront for a Tesla Powerwall 3 and solar panels, my home has been left without working sockets for 5 days. No hot water, no cooking, no fridge, no WiFi – with a pregnant diabetic wife and a young child needing refrigerated medicines.

Independent electricians confirmed poor workmanship – loose cabling, no surge protection, wrong CT clamp fitting, unsafe main switch, and no commissioning certificates. Even after two visits from Fresh Solar’s own electricians, the issues remain unresolved.

Completely unacceptable, unsafe, and unprofessional service. I never recommend Fresh Solar to friends and family.Still waiting for urgent action and compensation.”

We worked with Fresh Solar through the solar together scheme. Although there were some issues with our details being passed over to the team, once we had arranged the surveyor to come round everything was really easy and quick to sort. The guys on the day were quick and efficient and clearly explained the system to us. We would recommend them and the scheme to others.

Shockingly bad company, rude salesmen and non existent support. Use them at your own peril. I would go with a far more reputable and helpful company, do not trust them to have your back at any stage of the process

We made tentative steps to find out about solar panels and we were inundated. The majority wouldn't commit to a house inspection, only to supply an online survey and quote. The only supplier that didn't hesitate was Fresh Electrical, Lin Spreadbury, their salesperson, came round inspected the loft, viewed the roof and gave a full explanation of solar panels, ancillary equipment, expected savings and options of systems. Lyn was extremely professional, which gave us the confidence to proceed. The installation went ahead with no complaints regarding the scaffolding crew or the installation of cables and electrical equipment. Unfortunately the solar panel installation and bird guard we were not so happy with. We called Fresh Electrical and discussed the problem, they didn't hesitate to sort the problem. Lin came round the next working day and agreed it wasn't right. Fresh Electrical organised a second installation team reasonably quickly (Ricky and Bob(?)) they sorted out the problem. They were a good couple of lads, who did a superb job in about 1.5 hours and now it looks very neat and tidy and we are happy. Just awaiting the removal of the scaffolding and the MCS certificate.

I chose this company because of Ravi’s professionalism, product knowledge, and friendly approach — he explained the process clearly and made me feel confident in proceeding. The team (Dan and Ravi) has also been very responsive whenever I’ve raised questions, which I truly appreciate.

That said, there were a few aspects of the installation that could have been handled more in line with the original plan and professional best practices — such as inverter/battery location, panel layout, cable management, and placement of the consumer unit. While some of these have since been addressed, clearer communication between sales, installers, and the customer would help avoid last-minute changes and ensure expectations are met.

Overall, I value the team’s expertise and willingness to help, and I hope to see even stronger attention to detail in future projects.

An excellent customer service experience from start to finish. Mark Robertson (on the sales team) did a wonderful job understanding our needs, explaining our options and supporting us through the sales process. He was never “pushy” - giving us time to peruse the information emailed, and answering the numerous questions we had.

The scaffolding team was professional and quick, and the installation team showed attention to detail and consideration for the final “look” and impact on the aestetics of the house.

When we contacted customer care re: an accidental damaged roof tile, this was professionally handled to our satisfaction.

And Kelsey Pope did a wonderful job in dealing with the vast amount of paperwork involved in the installation.

We are very satisfied with the outcome and impressed by the service received.