Absolutely disgusted with this company. I ordered an item off their tiktok shop and returned it the very day in the same condition as I received it (had not even opened the outer packaging box!) and t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a really good experience from beginning till the end. I contacted Lataffa on their instagram account and I was recommended by them to place my order with French Arabian Perfumes. The custo... Se mere
I just made my first purchase after searching many suppliers and finally I found French Arabian website which I trusted on the quality of the products since I started to find the essence I wanted.... Se mere
I’ve bought several fragrances and they are all exquisite, beautifully packaged and sensibly priced. I did have an issue with one I ordered being out of stock but customer services were quick to resp... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
French Arabian Perfumes offers a curated selection of luxurious perfumes, body sprays, home fragrances, and more for men and women. - Wide Brand Selection, Exclusive UAE-Made Fragrances: We offer both our prestigious brands (French Arabian Perfumes, Nylaa, Maryaj, Pearla Nera, La Beaute, Brandy) and authorized resale of popular brands (Lattafa, My Perfumes, Al-Rehab). - Wholesale & Retail: We cater to both wholesale and retail customers, offering competitive pricing and a diverse range of products. - Fast & Easy Delivery: Enjoy fast and convenient shipping throughout Europe from our UK stock. Explore our captivating scents, perfect for every occasion.
Kontaktoplysninger
395 George Rd, Erdington, B23 7RY, Birmingham, Storbritannien
- 07830200043
- info@frencharabianperfume.com
- frencharabianperfume.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 27 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very quick delivery and well packedaged
Very quick delivery and well packaged
And item good value will be buying from again thanks excellent customer service

Besvarelse fra French Arabian Perfumes
Decent enough items very good price…
Decent enough items very good price quick delivery cheers

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Wonderful service
Great service, the whole process from order to delivery was quick and easy. Love the perfume, Amara is a lovely scent at a great price. I would definitely order from French Arabian again and would highly recommend.

Besvarelse fra French Arabian Perfumes

Besvarelse fra French Arabian Perfumes
Fantastic service!
Ordered a product from this wonderful company the other day and I was really impressed with the super fast delivery… took under 48 hours from ordering to being delivered fantastic. Product was well packaged and I absolutely love the product. Will definitely be using this company in future.

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Oud Simplicity is 🔥🔥🔥
Great price, fast delivery and the most compliments I’ve ever had from a fragrance.

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Excellent service
Excellent service. Got my perfume in time and it is a genuine product. Highly recommend this shop.

Besvarelse fra French Arabian Perfumes

Besvarelse fra French Arabian Perfumes
Lost a repeat customer due to terrible customer service.
Despite being a repeat customer and not having any issues with my past purchases, my most recent purchase the atomiser stopped working. Despite showing proof of the atomiser not working, they only offered a measley £5 discount to buy a whole new bottle. I first contacted them asking if they could direct me to wear I could get a replacement for the atomiser, they ignored me and then eventually answered asking when I purchased. I purchased on the 30th of January, I had used the perfume about 4-5times before the atomiser stopped working, so it's still a full bottle. I showed then video evidence of the atomiser not working. They claimed that as per TikTok return policy I can't get a return after 30days, but I didn't ask for a return or refund, just a replacement for the atomiser because the perfume is currently useless.
After checking my Consumer Rights, I learned that I would still be entitled to a refund or replacement as the item no considered satisfactory for intended use. Under the Consumer Rights Act 2015, I am entitled to a refund or replacement for a faulty product. A £5 discount on a repurchase does not resolve the issue, especially as it would cost me more than I originally paid. In fact, even with the £5 discount it still ends up costing most than what I originally paid because they've increased the price now, like they're trying to scam me into buying another one when the one I already bought is faulty.
What I don't understand is that, I've bought 4 perfumes from them, so clearly it's not like I don't like their products, I've left positive reviews before, so I understand why they can't do the honest good faith thing of at least offering to replace or offer a discount that covers most of the cost of a new perfume +pp.
I am quite disappointed by their response, I might understand if I was maybe a first time buyer, but no, I've been a repeat buyer and now they have absolutely lost a customer. I am business owner myself and I absolutely would never treat clients who have patronised my business especially multiple times like this. This is not an honest way to trade.

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A great product sold at a very…
A great product sold at a very reasonable price in comparison to other retailers. Pleased with the swift delivery. A great service. Thank you.

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J'ai commandé de la France
J'ai commandé de la France.
Articles conformes à la description et envoi rapide. Site fiable, je recommande vivement...

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Besvarelse fra French Arabian Perfumes
really fast delivery and the fragrance…
really fast delivery and the fragrance i got was absolutely amazing ty

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Great!!
Very prompt free delivery, on something that cost £5!!! Packaging was pretty dire, but I'd say that's the couriers fault, perfume bottle fine though, would deffo buy again👌

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Mashallah
Mashallah. perfumes smell is very nice.. thank you so much for very fast delivery 🥰

Besvarelse fra French Arabian Perfumes

Besvarelse fra French Arabian Perfumes
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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