Служба техподдержки сайта то очень быстро отвечает вопросы клиентов в чат-боксе. Спасибо агент техподдержку Алексу, ятоответил всё мои вопросы с терпением коротко и ясно. Мне понравился качество тех.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We needed quick solutions for our team and Freezvon delivered. Whereas our previous provider did not offer us any alternatives to their new phone number requirements, Freezvon really helped us o... Se mere
Пользовательское соглашение ограничивает право на возврат остатка баланса, будьте внимательны. В связи с этим, поддержка в возврате отказывает Смс в большинстве случаев не доходят, с чем поддержк... Se mere
Virksomheden har svaret
As a team lead, I appreciate: 1) Being able to sort and filter call data by agent, not just day, or a phone number; 2) Easy to configure call queues and rules for outbound calls (i.e. we're using l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Purchase virtual phone numbers with calls, sms and fax forwarding. We provide multichannel, toll free 800 numbers, cheap sip outgoing calls and VoIP services.
Kontaktoplysninger
Kesklinna linnaosa, Narva mnt 5, 10117, Tallinn, Estland
- support@freezvon.com
- freezvon.com
Очень дорогое у вас подключение спосибо…
Очень дорогое у вас подключение спосибо ну я пожалуй откожусь
8. oktober 2020
Uopfordret anmeldelse
The worst company ever
The worst company ever, we payed for their service for a month, we never used the damn thing, because there always were technical problems, 2 weeks they didn't solve anything, when the subscription finished they were asking us to pay!!!! we never used it, they never solved the problem yet they ask you to pay, morons!
31. august 2020
Uopfordret anmeldelse
Besvarelse fra Freezvon
Hi Jack!
We're sorry to find out you had a bad time using our service.
If there were any issues on our side, we prolong the phone number/refund the monthly fee for the unused period. If this was the case for you as opposed to issues with the settings on your IP PBX or softphone (like using wrong SIP credentials which automatically leads to the IP ban to protect your account), please contact us at business@freezvon.com.
We value our customers, and would never ask you to pay for the service we did not provide.
very helpful support
18. august 2020
Uopfordret anmeldelse
Besvarelse fra Freezvon
Hi Jonathan! Thank you for sharing your experience with us.
We are glad to know we were able to help.
Very great experience with Andrew
Very great experience with Andrew. He helped me couples time, especially during the order, and even after, the price deserve the service. thanks again for helping me and being patient :)
26. juli 2020
Uopfordret anmeldelse
Besvarelse fra Freezvon
Thank you, James!
Service is our priority, so if you ever need any help, we're here for you.
High quality service
8. juli 2020
Uopfordret anmeldelse
Besvarelse fra Freezvon
Hi, Ivan!
Thank you for letting us know about your opinion. Looking forward to helping you in the future!
Attention are crooks,poor quality…
Attention are crooks,poor quality services!
In neither case do you pay with the card
15. april 2020
Uopfordret anmeldelse
Besvarelse fra Freezvon
Hello, Florian!
We kept in touch with you throughout the time needed to resolve this situation, informing you about all our actions, and made a complete refund of your balance the same day as you made the request. The funds have been returned to the card you used to make the payment within three banking days.
If you did not get your funds, please contact us, we will look into it.
You can reach us by chat on our website, via Telegram, Facebook, Skype, or emailing/calling us at any time.
Service is our priority.
There is no set guideline to get the…
There is no set guideline to get the best virtual phone system. But Freezvon is definitely one of the best. We have used it for 3 years already.
18. marts 2020
Uopfordret anmeldelse
Besvarelse fra Freezvon
Hello, Ivan!
Thank you for being our loyal customer. Over the years, we have improved a lot, not the least thanks to your feedback!
Support works very well
Support works very well. I am impressed by your service. Thanks!
19. februar 2020
Uopfordret anmeldelse
Besvarelse fra Freezvon
Hey Samuel,
Thank you for leaving your review! We're glad you like our service.
SERVICE did not work and no refund after days of support.
We needed a test SMS number for our product testing in Switzerland. We purchased a number at x10 the cost of competitors, as we were recommended their service internally by a developer.
The service took over 24 hours to set up, and when we were informed it was live we began our testing. No forwarding of SMSs worked. We tested via a client mobile to see if SMSs were arriving in Switzerland. We notified support and then spent three days bouncing emails as they found more and more irrelevant questions they could ask. Eventually, we gave up on this company as it was costing too much time and money to resolve. I advice that you USE AN ALTERNATIVE SUPPLIER!!!! Hope our time has not been wasted and you are more productive in your testing.
17. februar 2020
Uopfordret anmeldelse
Besvarelse fra Freezvon
Hello, Chris!
We are deeply sorry you have faced an issue with using our phone number. As a rule, VoIP technologies are a very reliable method of communication, though in some rare cases, there could be temporary glitches in the work of a number. Service is our priority, and that's why we strive to immediately resolve any technical difficulties, related to the works of our local partners, and we are sorry that sometimes it takes more time than preferable.
Chris, after you had contacted us, we immediately asked you to provide us examples of non-delivered SMS, as without data regarding when these text messages have been sent and from which phone numbers, we are simply not able to move forward with this request. We want to help you very much but without this information, it is not possible to test the function of the number with our local partners in Switzerland.
Please note that we offer support to receive SMS from real mobile numbers of the same country as your number for SMS from Switzerland. I.e. real mobile number from Switzerland is able to send SMS to Switzerland mobile SMS number from Freezvon.
We are always glad to help you. You can contact us via chat on our website, Telegram, Facebook, Skype, or send us an email, as well as call us at any time.
I spend a lot of time traveling and…
I spend a lot of time traveling and Freezvon helped to improve my communication with friends and family tremendously. They provide superior service for outgoing calls. It doesn't matter the country I am in, I can call USA numbers for the same price, which is near 8 cents per minute. Also a huge shout out to their customer support team, they helped me to set up an app in a few minutes. Totally recommend.
14. november 2019
Uopfordret anmeldelse
Buyer Beware!
Freezcon literally define the meaning of "buyer beware".
They will continue to charge your credit card (always for below £100 so that the Consumer Credit Act doesn't apply) and use an eastern european merchant acquirer who has NEVER honoured a chargeback request in its entire eight year history.
I was charged $50 for a service that was NOT provided. The SMS number DID NOT WORK at any time. I found a much better product for under $10.
My purchase was through CapitalOne who have never dishonoured a chargeback of mine in 20 years. Freezcon continued to try and charge my card multiple times, even after I had cancelled their non-existent "service". I finally had to cancel the card and get a new number from Capital One.
NEVER, EVER, EVER, give Freezcon your credit card number!
22. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Freezvon
Good afternoon, Chris Holland
For the first time, we see such a fake comment, our regular customers will immediately understand that this is all made up, why you wrote such a blockbuster, we do not understand, but we treat all customers with respect. We will write an answer for our new customers to protect our high-quality services and our top service.
Our arguments are very simple and anyone can easily verify this, since:
1) We do not have auto-debit from the card, at the level of the site’s functionality, each client replenishes money into the account manually. We can’t deduct money from a client’s card, it’s just a bad fake attempt from your side;
2) We always return the balance from the account, and also return all the money if the service is not provided;
3) In your case, you bought a number and it worked properly (as you wrote to us in a letter in July, you received SMS), if you had SMS that didn’t come, you should apply to us to check why that happened, there may have been a failure at our provider, perhaps the number may not support receiving from all countries (for more information on the availability of numbers, please refer to the link - https://freezvon.com/services/who-can-send-sms-to-virtual-telephone-number), there can be many reasons, there are a lot of complexities in VOIP technologies, but our specialists always help our clients solve any problems s complexity.
4) When you talked with our support manager, you didn’t even ask what our director’s name and you never asked us to connect with him, but here you have invented for yourself who our director is and even added that we threatened you. This is pure fake, it’s just dishonest and ugly to do this, but we still respect you and wish you successful work with another company.
I ordered a virtual telephone exchange
I ordered a virtual telephone exchange, but I couldn’t figure it out, since it turned out to be more complicated than I thought, the technical support explained to me how to set it up, they were always polite, even though I wrote and asked many questions many times, great service.
22. august 2019
Uopfordret anmeldelse
I ordered a phone number for SMS and it…
I ordered a phone number for SMS and it worked. When I first registered the account, I paid for the number and thought I may have been scammed. This is because I didn't know that I had to wait 24 hours. However in less than 12 hours, I received my number and used it to verify an account I had AND the verification worked. All in all, it was great but my only concern is that I didn't know that I may have to wait 24 hours for a number.
6. juli 2019
Uopfordret anmeldelse
Sketchy service I am yet to have my…
Sketchy service I am yet to have my number activated after having to go through extensive security checks with Chase Bank. They must have a record of ripping people off. 24 whole hours before a number can be activated. Some on here say it never happens. I'll believe it when I see it. The good reviews are likely fake. STAY AWAY
18. juni 2019
Uopfordret anmeldelse
Besvarelse fra Freezvon
Good afternoon, Artem Kovalchuk
We are very sorry that you faced issues with buying a number from our company.
We’re working on keeping our service standards up high continuously, and all opinions of our customers matter to us.
We should mention also that, according to our bylaws, it takes up to 24 hours to activate a virtual number. We notify every customer about that before the purchase. You can see it in emails we’re sending to all our customers right after the order. It is very important for us to check everything in detail before we activate any number just so we could ensure a stable and high-quality connection for our customers.
If you have questions, we are always glad to help you. We work 24/7 without breaks or days off. You can contact us via live-chat on our website, Telegram, Facebook, Skype or send us an email, and also, you can call us on the phone at any time.
I was looking for some options for…
I was looking for some options for myself that I could use my phone in places where a regular network works badly or very expensive roaming. I was very pleased with the option of a virtual number with calls using Internet connection.
I have contacted with many services and decided to choose Freezvon, I was satisfied that they explained everything in details and showed how to set up my number.
30. april 2019
Uopfordret anmeldelse
They refused to send remaining money back!
After I cancelled the contract I asked their support team to send me the remaining balance back. And their answer was "when you signed the contract you accepted the paragraph XYZ that we won't be sending remaining balances back". However, I've never seen such a rule, or paragraph, or anything like that during account activation. This is a despicable behaviour that deserves not only this warning but many many more of them!
AVOID THIS COMPANY!
23. april 2019
Uopfordret anmeldelse
Besvarelse fra Freezvon
Hello, Harris Brakmic.
We are very sorry that you are facing this problem.
We have been working since 2012 and we are constantly in touch with each of our clients. We solve all technical issues and monitor the quality of our service so that each client is satisfied, if we talk about the return of funds, then during registration and each time when replenishing the balance each client confirms that he is familiar with the terms of the contract and with all its points.
In clause 11.5 it is written that the balance from the account is not withdrawn and can only be used for us services.
https://freezvon.com/terms-and-conditions.
Leaving reviews the right of each client, we carefully examine each case and work to improve our company.
If you have questions, we are always glad to help you. We work 24/7 without breaks or days off. You can contact us via live-chat on our website, Telegram, Facebook, Skype or send us an email, and also, you can call us on the phone at any time.
COMPLETLY SCAM RUN AWAY !!!!!!
Hi there,
technique support is very poor and completly separated from technical issues! they don't understand even how the process!
I asked for a refund for just 20$ and 20$ in my case is nothing!
I'm a Ceo! and i really care about service ! anyways
they tell me that they refund after 30 days. they looks like transformed after getting your money! but the real story is they getting me nervous and they force me to use their service!!!!!!!!
its high recommended to get away from them!
check their terms link:
( Refund of the balance is impossible. Any remaining funds can be spent only for the use of our services)
18. april 2019
Uopfordret anmeldelse
Using a German mobile number for calls…
Using a German mobile number for calls from my folks. Huge shout-out to ppl who answer their chat! If they didn’t warn me about proof of local address needed for landlines, that’s what I would order, because I never read stuff not directly in front of me, even if it’s on the same page as where I‘m making the order.
So far, everything’s great here at freezvon.com. With SIP, calls cost me and my folks almost next to nothing, I‘m available to them from anywhere in the world, which, with my job, is a huge plus; what else? Great of them to remind me every month when the due date is, because I basically never remember to pay bills on time. Wouldn’t want to lose it due to non-payment and then order a new one, pay the set-up fee again.
26. marts 2019
Uopfordret anmeldelse
Just ordered a Norwegian number
Just ordered a Norwegian number. All good - perfect services and prices.
1. februar 2019
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.