Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great prices, ability to collect and good communication. They called as soon as it arrived which meant I finished the job sooner than expected. Have just ordered floors for 2 more rooms from them.
Virksomheden har svaret
This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny respo... Se mere
Virksomheden har svaret
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Gulvforretning
- Tæppehandler
- Dekorerings- og boligindretningsbutik
- Møbelgrossist
- Marked for byggematerialer
- Leverandør af træ- og laminatgulve
Skrevet af virksomheden
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Kontaktoplysninger
Unit 9 Newbury Works , BA3 5RX, Coleford , Storbritannien
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,5
Fremragende
182 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 92 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Highly recommended
Great prices, great service and efficient delivery. Staff were very helpful and communication was good at every stage.
22. september 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you for your wonderful feedback! We're so pleased to hear you were happy with our prices, service, and efficient delivery. It’s great to know our team’s communication and support made the process smooth from start to finish. We really appreciate your kind words and your support of Frankly Flooring!
Delivered with no issues
Delivered with no issues. Quality of flooring top notch. Very nice.
28. september 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you so much for your kind feedback! We’re delighted to hear that your flooring arrived without any issues and that you’re happy with the quality. We take pride in offering top-notch products and service — enjoy your new floors!
You judge a company on how they deal…
You judge a company on how they deal with problems. We had an issue with delivery but thanks to Tyler it was sorted quickly and effectively before it became a problem. Thank you.
18. september 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you for sharing your experience! We completely agree — how a company handles challenges really matters. We’re glad Tyler was able to resolve the delivery issue quickly and ensure everything went smoothly in the end. We truly appreciate your patience and understanding, and we’re thrilled you’re happy with the outcome!
This one trusted 👍
21. september 2025
Besvarelse fra FranklyFlooring&Furniture
Thanks so much for your trust and support!
Great price
Great price, helpful services and speedy delivery. Flooring came a scheduled no issues would use again without hesitation.
15. september 2025
Besvarelse fra FranklyFlooring&Furniture
Thanks so much for your great feedback! We’re really happy to hear you found our prices fair, our team helpful, and your delivery smooth and on schedule. It’s great to know you’d choose us again — we really appreciate your trust and support!
Fantastic deal on my lvt
7. september 2025
Besvarelse fra FranklyFlooring&Furniture
Thanks for the great feedback! We’re thrilled you found a fantastic deal on your LVT — enjoy your new flooring!
Really helpful on the phone which…
Really helpful on the phone which allowed me to order in confidence online .
7. september 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you for your kind words! We're so glad our team could help over the phone and make your online order experience smooth and confident. We really appreciate you choosing us!
Really good service and would highly…
Really good service and would highly recommend. I got a great price as the Karndean was on discount cheaper than anywhere else.
4. september 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you for your fantastic feedback! We're so pleased you were happy with our service and that you found such a great deal on your Karndean flooring. We really appreciate your recommendation and hope you enjoy your new floors!
Very helpful and excellent service
Very helpful in advising me the correct amount of flooring to order. A quick and clear response to my question. The order was delivered on time and was exactly what I required. Excellent service.
10. september 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you for taking the time to share your experience! We're so glad we could help you calculate the right amount of flooring and provide quick, clear support. It’s great to hear everything arrived on time and met your expectations — we really appreciate your kind words!
Kept informed of delivery dates and…
Kept informed of delivery dates and very speedy delivery from ordering. Defo recommend
10. september 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you for your lovely feedback! We're so glad you were kept up to date and that your delivery arrived quickly. It’s great to hear you’d recommend us — we really appreciate your support!
Millie and the team were great at…
Millie and the team were great at arranging a pickup and keeping me posted on a delivery. They went over and above and the flooring was priced very competitively. I do recommend frankly flooring.
22. august 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you so much for your kind words! Millie and the team will be thrilled to hear your feedback. We're delighted everything went smoothly with your pickup and delivery, and that you found our pricing competitive. We really appreciate your recommendation and your support of Frankly Flooring!
Good price and helpful customer service…
Good price and helpful customer service with Tyler.
Unfortunate, they didn't have the product I was looking for and I had to choose something different; I have also encountered a problem with the delivery, as a pack of planks was damaged.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra FranklyFlooring&Furniture
Thank you for your honest feedback! We're glad to hear you found our pricing competitive and that Tyler was able to assist you. We're sorry the original product wasn’t available and that one of your packs arrived damaged.
Great service from a great team
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch.
Millie was in touch soon after the order was placed. She confirmed stock quantity and the estimated date of delivery. I was astonished when the package arrived two days earlier than expected, so they must have really worked hard in dispatch.
Thanks for making the entire process so simple.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra FranklyFlooring&Furniture
Thank you so much for taking the time to share your experience! We're delighted to hear you were impressed not only with our competitive pricing but also with the service you received throughout the process. Millie will be so pleased to know her communication and care made a difference. We’re thrilled your order arrived earlier than expected — it’s great to know our dispatch team’s efforts are appreciated. Enjoy your new Karndean flooring, and thank you for choosing Frankly Flooring!
Genuine trader at fair prices
Easy to order on line kept me updated with progress to despatch and courier tracking easy to follow. Courier delivery great offered to drop at convenient place on driveway.
6. august 2025
Uopfordret anmeldelse
Besvarelse fra FranklyFlooring&Furniture
Thank you for your great feedback! We’re so pleased to hear that ordering online was easy and that you found our delivery updates and tracking straightforward. It’s also lovely to know the courier provided a helpful service. We really appreciate you taking the time to share your experience!
Best price and excellent service
Best price and excellent service, delivered on time and to ensure I had ordered the correct carpet, sent a sample!!
26. august 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you for your kind feedback! We're so glad to hear you were happy with the price and service. It’s great that the sample helped confirm your choice — we always want to make sure our customers order exactly what they need. We appreciate your support and hope you love your new carpet!
Besvarelse fra FranklyFlooring&Furniture
Thank you so much for your continued support! We're delighted to hear you’re pleased with the product, price, and service once again. Your recommendation means a lot to us
Ordered 2 weeks ago
Ordered 2 weeks ago, still hasn’t turned up. Caused me to mess about the tradesman who is laying it.No info on when I can expect my order. Not impressed.
UPDATE. 06/09/25
Was told by frankly flooring the flooring was at Gatwick and I had to go and get it myself. Having to take time off work to do this due to their opening hours and a 2.5 hour trip to collect it I was told by parcel force that they refused to send it to me as the supplier hadn’t paid the correct fee for the weight of the order. Have tried to seek some compensation from them they refunded me £19.99 Which is a laughing stock but other than that couldn’t seem to care in the slightest.
Awful customer service to be totally honest.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra FranklyFlooring&Furniture
We’re very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to deliver. It sounds like there was a breakdown in communication between ourselves and the courier, and we completely understand how inconvenient this has been — especially with the delay and the need to collect the order yourself.
We apologise sincerely for the disruption and are reviewing what happened to ensure this doesn’t occur again. While we regret that our compensation didn’t meet your expectations, we genuinely value your feedback and will take it on board to improve both our processes and customer care going forward.
Besvarelse fra FranklyFlooring&Furniture
Unfortunately, we experienced unexpected courier issues that affected some deliveries. Apologies that the service was not up to our usual standards.
Great to deal with, linked me to NICF
Millie was extremely quick to reply everything I emailed, providing quotes and also confirming the delivery. The turnaround was super fast and the flooring arriving earlier than planned by 1 week. It literally took a few days whereas locally I was quite 6-8 weeks delivery for the flooring. I would highly recommend using frankly flooring.
8. august 2025
Uopfordret anmeldelse
Besvarelse fra FranklyFlooring&Furniture
Thank you so much for your fantastic feedback! We're delighted to hear that Millie was able to assist you quickly and keep everything on track from quote to delivery. It’s great to know your flooring arrived ahead of schedule — we’re thrilled you were happy with both the speed and service. We really appreciate your recommendation and support!
Karndean Cotswold Stone
Product and order perfect. Delivery information and communication not great.
7. august 2025
Besvarelse fra FranklyFlooring&Furniture
Thanks so much for your review. We’re really glad you’re happy with your order and the product itself. Sorry the delivery updates and communication weren’t as smooth as they should’ve been — we know how important that is. We’ll work on making it better next time, and we really appreciate you letting us know.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.