Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great prices, ability to collect and good communication. They called as soon as it arrived which meant I finished the job sooner than expected. Have just ordered floors for 2 more rooms from them.
Virksomheden har svaret
What wonderful customer service this company has. Along with that their prices are more than competitive. Millie was the name of the lovely lady I dealt with. She went above and beyond for me when we... Se mere
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Gulvforretning
- Tæppehandler
- Dekorerings- og boligindretningsbutik
- Møbelgrossist
- Marked for byggematerialer
- Leverandør af træ- og laminatgulve
Skrevet af virksomheden
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Kontaktoplysninger
Unit 9 Newbury Works , BA3 5RX, Coleford , Storbritannien
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,5
Fremragende
181 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 92 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent - A* Company - Great Prices
Excellent customer service - easy to order - fantastic price and the delivery was perfect
27. januar 2026
Besvarelse fra FranklyFlooring&Furniture
We really appreciate your feedback. It’s fantastic to hear that everything from ordering through to delivery went so smoothly for you. We always aim to combine great value with reliable service, so your comments mean a lot to the team. Thank you for choosing Frankly Flooring.
Really helpful company
Really helpful company. I wanted a specific item that was out of stock. I tried several companies and Frankly flooring were the only one who proactively contacted the manufacturer to find out when it would be available and kept me informed of progress. All of this at a very competitive price.
16. januar 2026
Besvarelse fra FranklyFlooring&Furniture
Thank you for such a thoughtful review. We know how frustrating it can be trying to track down specific products, so we were more than happy to contact the manufacturer directly and keep you updated along the way. It’s great to hear the effort made a difference, and we’re pleased we could also offer a competitive price. We truly appreciate your support.
Besvarelse fra FranklyFlooring&Furniture
Many thanks for your kind comments. We’re delighted our team could help and make the process straightforward for you. We look forward to welcoming you back again in the future.
Great experience and no issues with the…
Great experience and no issues with the design strips
19. januar 2026
Besvarelse fra FranklyFlooring&Furniture
Thank you for taking the time to leave a review. We’re pleased to hear everything went smoothly and that you were happy with the design strips. Enjoy your new flooring and thanks again for your order.
Invictus Parquet LVT…
Very Professional and a pleasure to deal with.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra FranklyFlooring&Furniture
Really appreciate the feedback. It was a pleasure assisting you and we’re glad the whole process was a positive experience from start to finish. Thank you for choosing Frankly Flooring.
Not interested once you've paid takes 4 months to respond to factual reviews then apparently concurrs with your observations nice to see they agree there service is rubbish
Ordered and paid for four boxes of Karndean RL48 oak flooring for a total of £636.00.
Delivery date advised the next day with advise that a tracking link would be sent on the delivery day to track in real time.
They failed to do this until I telephoned them around lunchtime to ensure delivery was still happening.
Prepped floor and opened the boxes ready to lay and noticed the planks had actual depressions and indentations into the surface forming little hollows.
I telephoned frankly flooring furniture and sent numerous images of such as requested.
After consulting there director they advised it was a manufacturing problem and that they would arrange replacements for delivery.
2 days later they emailed saying they would not be exchanging them as it was intentional detail sending some photos from Karndean displaying such dents.
These are not on the Karndean website or frankly flooring furniture’s website or in any text describing this flooring.
After expressing disappointment at this service I was advised I could exchange the flooring at a 30% restocking fee plus carriage circa £207.00.
It beggars belief that they fail to accurately describe there product or show imagery to detail such finishes especially seeming they thought it was fault themselves.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra FranklyFlooring&Furniture
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
When you first contacted us regarding the texture and markings on the planks, we immediately raised the matter with the manufacturer to ensure we provided you with accurate information. Following their review, Karndean confirmed that the detailing was an intentional part of the product’s design and finish, rather than a manufacturing defect.
Customer satisfaction is extremely important to us, and while we appreciate this outcome was not the one you had hoped for, we do thank you for your feedback as it helps us continue improving our product information and service.
The service is excellent
The service is excellent, the prices are competitive, and the products are top-notch.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra FranklyFlooring&Furniture
Thank you for your fantastic feedback! We're delighted to hear you were pleased with our service, competitive pricing, and the quality of our products. We really appreciate your support and look forward to helping you again in the future.
Excellent service
Excellent service! Easy to order and very helpful staff and the carpet was a great price.
8. december 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you for your positive review, I'm happy we were able to assist you with your order and at a competitive price. Kindest regards, Millie
Besvarelse fra FranklyFlooring&Furniture
Thank you, I'm pleased to here everything was speedy for you. Kindest regards, Millie
Received the wrong flooring and called…
Received the wrong flooring and called several times to be told I'll get a call back, no call back and a voice message stating closed until 5th jan
14. december 2025
Besvarelse fra FranklyFlooring&Furniture
I'm sorry to read you received the incorrect product and faced challenges getting this resolved. I believe I spoke with you last week and was able to provide you with an update on what had happened and what we intended to do to get this rectified. I hope everything has since been resolved for you and delivery/collection went ok following the change of days due to the snow storm? Kindest regards, Millie
Poor service
An order I placed three weeks ago is still only partially fulfilled, and I was told I'd be given an update on the situation on three separate occasions, only for them not to honour these promises. Never again.
4. december 2025
Besvarelse fra FranklyFlooring&Furniture
I'm so sorry that you only received part of your order and faced challenges getting an update. If the issue is still outstanding please email sales@franklyflooring.co.uk referencing this review and I will investigate this for you. Kindest regards, Millie
missing flooring
Ordered 6 packets of flooring. We received 5 packets that had been delivered to a house 2 streets away.
I have called the company and emailed them on numerous occasions, but have still had no reply or explanation.
I have now had to buy an additional pack from another company as the floor layer has been booked in to fit before xmas. Still waiting on a reply from Frankly flooring.
6. december 2025
Besvarelse fra FranklyFlooring&Furniture
I'm so sorry to read that part of your order was not delivered and you've face difficulty getting this resolved. If the issue is still outstanding, please email sales@franklyflooring.co.uk refencing this review and I can look into this for you. Kindest regards, Millie
Very good price for Karndean flooring…
Very good price for Karndean flooring and fast delivery
4. december 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you so much, I'm happy we were able to source your Karndean flooring at a competitive price and get this to you with fast delivery. I hope your installation was smooth and enjoying your new flooring. Kindest regards, Millie
Quick delivery
Quick delivery, flooring as described and advice offered, thankyou.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra FranklyFlooring&Furniture
Thank you for your feedback. I'm pleased to hear we were able to offer you advice on your order and that the delivery was quick. Kindest regards, Millie
Easy to order online
Easy to order online, communication with the company has been excellent both with email conformation and personal contact by telephone. Delivery was on time and on arranged date would definitely use this company again.
26. november 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you so much for your lovely review. I'm pleased to hear you were especially happy with our communication and that delivery took place on the agreed date. I hope your installation went well and happy with you new flooring. Kindest regards, Millie
Karndean flooring purchase
we needed a box of Kardean flooring to replace a few existing strips that had been scratched during some kitchen work. We found it in stock here at a great price and and minuscule delivery cost compared to other stockists. the order process was easy and it was delivered in a few days. excellent
2. december 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you so much for your feedback, I hope the installation went well. I'm pleased that we were able to get this to you quickly at a competitive price. Kindest regards, Millie
Excellent communications and very good…
Excellent communications and very good timings given about my delivery times.
Very impressed and will order again from this company
3. december 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you for your review. I'm happy we were able to provide you with delivery timescales that worked for you and offered excellent communications about your order. Kindest regards, Millie
Besvarelse fra FranklyFlooring&Furniture
Thank you for your review, I'm pleased to hear you were happy with our service. Kindest regards, Millie
Very good experience
So please with my order of Karndean Natural Prime oak glue down. The floor isn't down yet but all the boxes are pristine and the batch numbers for all 24 packs match. The price was the best I could find and ordering process very easy. I was kept informed about my order as it progressed and lead time was good. Shout out to the delivery company C&D South West Limited as well, the road was tricky because my builders had 3 vans in, but the driver was cheerful, helpful and made everything stress free! I would definitely recommend people order from this company!
20. november 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you so much for such lovely feedback. I happy to hear we offered you good prices and that the delivery was stress free. I hope you've had it installed since so you can enjoy your new flooring. Kindest regards, Millie
Brilliant from start to finish
Brilliant from start to finish. Thank you so much. Price was also significantly cheaper than everywhere else I looked which was even greater. Delivery was seamless.
20. november 2025
Besvarelse fra FranklyFlooring&Furniture
Thank you for taking time to provide this review. I'm happy to hear that you had such a positive experience and that we offered a competitive price for your flooring. Kindest regards, Millie
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.