Franklins Removals LTD Anmeldelser 

370
•
TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We had excellent service from Jamie F, Paddy. Gaz and Mike. They helped us move across Lichfield in terrible weather and ensured all our our possessions were safely packed, transported and unloaded. T... Se mere

Bedømt til 5 ud af 5 stjerner

Slight confusion at first about the pick up date in Germany, but after the driver contacted me to explain the planed time, all went extremely smoothly. Mike and Lee were very helpful and efficient.... Se mere

Bedømt til 5 ud af 5 stjerner

Franklins Removals were excellent in supporting my move from France to UK. Paul and Jake were amazing in collecting my belongings and were so friendly and efficient. They were also super nice to m... Se mere

Bedømt til 5 ud af 5 stjerner

I can’t recommend Franklins highly enough. Paul H and Zak were super helpful, friendly and efficient,🤩 and Bev in the office held my hand via email every step of the way, from London to Marseille.... Se mere

Virksomhedsoplysninger

  1. Flytte- og opbevaringsfirma

Skrevet af virksomheden

Here at Franklins Removals, we are a family run business established in 1985 offering the complete moving experience for our customers. With over 35 years of experience in the industry we have the full knowledge of what is required and your every need will be carefully adhered too. We offer International, European and UK Removal Services.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

370 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Har besvaret 85 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(370)

209 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Keiran and Karl collected a full load…

Keiran and Karl collected a full load in Netherlands and drove it to Manchester.

Really professional crew, very polite, worked hard, and took great care when handling my stuff.

Franklins, gave a competitive quote, were easy to work with and I have no issue recommending them.

17. august 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great firm..

Great firm... Kieran & Karl arrived on time, providing an ETA en route. Delivering our furniture to new home in France. Polite, professional and very helpful unloading, despite having to move the lorry on many, many occasions as house is on a narrow lane. Thank you both and Franklin's too

13. august 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Aidan and Jamie collected my furniture…

Aidan and Jamie collected my furniture to move into storage. Bev was helpful in arranging a fairly last minute move.
On the day Aidan and Jamie arrived promptly and packed everything required efficiently and making sure all of the necessary items. They were professional at all times and communicated any issues promptly

12. august 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Paddy And Lewis showed up promptly and…

Paddy And Lewis showed up promptly and eager to work, had everything unloaded carefully and safely in a timely manner, both were extremely polite and proffesional from start to finish, would highly recommend these guys to anyone needing removals or storage.

10. august 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Dreadful, we advise against using.

Poor communication. Two days before our collection window and we still hadn't been given a date. Beverley insisted she had emailed one but, despite our many emails to Franklins, she had written to someone completely different.

We were told it would be one day (quite late) and at the last minute, found out that wasn't true. We were told it would be very early the next day but the lorry arrived four hours later than the time given. Moving is stressful enough without this.

None of that would have mattered so much if our posessions had been looked after but care of our goods was dreadful. Even sturdy, plastic boxes were broken - presumably from too much weight on them? Loose items were trashed. I still haven't checked everything yet because it's so upsetting to see the damage, but the first four items I looked at (two standard lamps, well wrapped and marked 'fragile', one garden pot, one clothes airer) were all destroyed.

Multiple layers of plastic coverings on items like rugs were ripped and the rugs marked, as if the rugs had been dragged over gravel rather than carried. One item fell off the back of the removals lorry in front of us when it was being loaded out of sheer carelessness and scratched the lorry as it fell.

No insurance help either because, despite me explaining that I wouldn't be able to check items for a month until they'd arrived in England, that wasn't quick enough to file a claim. Beverley promised to come back to me to see if there was anything she could do, but of course she did not bother to.

5. juni 2026
Uopfordret anmeldelse
Franklins Removals LTD-logo

Besvarelse fra Franklins Removals LTD

Thank you for taking the time to leave your feedback. We are very sorry that aspects of your move caused you additional stress and that a number of your belongings arrived damaged.

We would particularly like to apologise for the confusion surrounding the collection date. An email confirming the arrangements was unfortunately sent to the wrong person in error. This was entirely our mistake, and we are sorry for the confusion and inconvenience it caused. The vehicle was then delayed on its European route. While unforeseen delays can occasionally occur on international moves due to traffic, customs and other operational factors, we appreciate that this added further frustration at an already stressful time.

We are also very sorry to hear about the condition of some of your belongings. For removals, we generally recommend strong cardboard removal cartons rather than plastic storage boxes, as some plastic boxes can crack under the stresses of a long-distance move. Loads also have to be safely stacked to make proper use of the vehicle space, with boxes intended to withstand reasonable stacking. That said, we are sorry that you experienced the level of damage described.

We have reviewed the email correspondence and can see that we did respond to the communications we received, although we fully appreciate that the initial email error and subsequent delays may have left you feeling that communication was poor.

We are also sorry for the disappointment surrounding the claim and the time limit for reporting damage. We appreciate that your circumstances meant you were unable to fully inspect everything immediately after delivery.

Overall, there were clearly aspects of this move that did not go as they should have, and we sincerely apologise for the inconvenience, damage and frustration caused.

Bedømt til 5 ud af 5 stjerner

We used Franklins to move us from…

We used Franklins to move us from Staffordshire to Devon in July 2026. The process from speaking initially to Ben and Bev to moving over 2x days was faultless. Lewis, Cam, Zachary, Matty and Kieran were friendly, organised and worked like trojans in the heat to ensure our move and belongings were collected and delivered without any issues. The move team were relaxed worked well as a team and added humour to what could easily have been a stressful process.I would highly recommend Franklins to anyone moving home, brilliant service, lovely people and competitively priced…Thankyou guys ⭐️

14. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing Company

What can I say, well a truly amazing company from 1st contact, Bev was amazing all the way through from start to finish, on the day, Karl, Paddy & Cameron arrived and when I say they worked this is an unstatement they grafted non stop and did the company proud, banter was had and they made me feel very comfortable. I would have absolutely no problems in recommending Franklins to anyone, who wants a 1st class service. Thank you so much for making our move seamless.

31. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I would recommend Franklins for…customer service and standard of work

I would recommend Franklins for removals. We moved house yesterday and the experience was seamless. Zak and Jamie went above and beyond. After a long day they eventually emptied their vehicle of our belongings during the evening and then had to travel home from Cheshire. We appreciated your services very much lads - you are a credit to the business

21. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Seamless process from email enquiry to…

Seamless process from email enquiry to deposit to collection, to payment to receiving my furniture and items overseas. Bev and team were great at answering all queries making the process one less stressful thing to worry when you are relocating overseas. Paul and Dev (I may have spelt that wrong) were great in delivery of my furniture abroad.

21. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very efficient

Really speedy collection from Kieran and Aidan - everything checked and loaded into the van within 30 mins. Booked 10m^3 - half a van load - and that was ideal for boxes plus a few items of furniture. Thanks guys!

13. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing Service

Just had our items picked up ready for our new adventure, Zak & Karl were excellent and went the extra step to assist us and make sure everything was packed up. They were extremely friendly and would recommend them and Franklins to anyone.

13. juli 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Franklins were first class from enquiry…

Franklins were first class from enquiry to the move 65 miles away. They guys were pleasant, polite and very helpful. They worked really hard , it was a sweltering day and they placed everything in my new home exactly where I wanted it. I wouldn’t hesitate to recommend them and Bev in the office who was always very helpful.

26. juni 2026
Uopfordret anmeldelse

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