Frankieandbennys Anmeldelser 

We’ve been going to the one at Giltbrook, Notts for years and watched the menu go slowly downhill.
I had three serving spoons worth of vegan Mac and cheese just covering the bottom of the dish. It looked exactly like the Mac cheese in a tin. Bland and uninteresting. For £14 they could have thrown in half a garlic baguettes.

This was the last time. We’re going somewhere else. Which is a shame as the staff are great but F&B should be ashamed of their prices

Had the misfortune to visit the Northampton premises tonight!!! We had purchased Groupon vouchers to use, but the staff wouldn't process them as we were a party of 4????? We offered to sit at different tables, but the manager said they were not accepting any more bookings as the restaurant was full (this was 7.00pm and 4 tables were taken), this later changed to that they were short staffed. They were sarcastic and did not care that they were losing business to loyal customers. When we declined the offer of not using our vouchers we were met with more sarcasm on our way out. I wonder why this chain is going out of business? I m now £45 out of pocket for vouchers I can not use.

Went to F&B at Hempstead valley for breakfast. We had our drinks order taken then after nearly 15 minutes my wife asked if we could order our food. The waitress said in a snooty voice that she will be over in a minute, gave my wife a dirty look then mumbled something under her breath. We got up and walked out. Won't be going there again.

I was overcharged around £70 for a family meal I had this evening at the Liverpool restaurant. After doing the calculations a number of times it always comes out at the above deficit. It appears the correct Tastecard discounts weren’t applied by the server and an optional 10% service charge was also invoked without my authority. Not great and certainly not the service I’d expect of a supposed reputable restaurant chain.

Customer service was shocking at F&B Ocean Terminal Edinburgh, if the management wear black tops, she was rude to a young boy by calling him a girl when corrected she didn’t even apologise, then insisted that he was 15 when he wasn’t

Visited F&Bs at Centretainment, Sheffield, before seeing Disney on Ice, only to be told we couldn't use the 2 for 1 via Taster Card. Why have offers if they can't fulfill? Their reason because it was busy!! Waited over 25 minutes for food!
Never again, service going to the dogs!

Visited Ashford Eureka Park restaurant after school Monday 15th December.

We don't go out for meals after school often, this was a real treat for our girls, but ruined by poor customer service and extremely poor food.

Waited over 40minutes despite restaurant being practically empty. We were sat next to the kitchen and tills so staff could visibly see two restless hungry and tired children, yet we were still forgotten about.

Food eventually arrived after us asking again for it. Christmas burger had crucial elements missing (bacon), the burger was very overcooked, yet cold! And the brie was cold and unmelted. The scrappiest iceberg lettuce too.

Husbands meal was ok. Calzone.
Kids meals had the wrong sides with them.

Reported it and the waitress was pleasant, but I stated we were too hungry and waited too long already, so we were not prepared to wait for meal replacements. They agreed to remove the cost of the burger meal from the bill.

No one came to provide courtesy meal checks following this, and I genuinely think we could have walked out without paying and no one would have noticed.

Husband spoke with manager who appeared carless and lacking any level of motivation or professionalism.

I'd have appreciated more than just the cost of the meal removed, perhaps a 10% reduction as the service was absolutely appalling.

The bar man was the exception, we saw him several times; taking drinks order, delivering them and clearing them. Friendly, helpful and kind. Clearly quite enjoys his job.

The rest of the staff were neglectful, the chef clearly has no pride in his work. The restaurant was mostly empty.

F&B should be embarrassed.

Very disappointed that the choices were so limited. My daughter is gluten free and mentioned it to staff. We then got told they had run out of gluten free pizza base, despite it being 6.30pm! She ended up with the only alternative which was a burger with lettuce. Chips were not gluten free! After waiting 45 minutes although the restaurant was nearly empty. My daughter ordered gluten free garlic sauce as the burger was so dry but she had finished by the time it arrived. My other daughter received her meal without the advertised onion rings. All in all, not a great birthday treat for me!

Unfortunately I think I got food poisoning from this restaurant in Plymouth.

Plymouth restaurant:
The restaurant was not busy at all . We had booked a table for 4 and were greeted politely and shown to our table. The burgers were OK nothing special the cob salad with prawn and red pepper skewers was nice and quite generous with the prawns. The deserts was a different matter. The blueberry pie was soggy - probably had been warmed in a microwave. The custard was miniscule and ice cream tasteless.
First and last time

Came to the Metrocentre Gateshead restaurant, the staff were lovely but I cannot say the same for the food. Everything came cold and the eggs Benedict was hard. 60 pound for dry horrible food. Never coming here again

We ate at Milton Keynes before going into the theatre and had a really good experience- especially from the staff who were excellent. Just needed more of them!
The menu was good, pricing fair and the activities packed fit our 8 year old was excellent! Food was good - exactly what we expected. Seating by the door is cold so that wasn’t great but the staff did their best to keep the door closed. Best F&B experience in a long time!

We do a 30 mile round trip to visit this restaurant and it's worth every minute .the staff are polite and friendly the place is always immaculately clean and the food is cooked just right the one we visit is at centertainment Sheffield .

Few staff but did their best to serve us quickly and pleasantly. Burgers were ok.
Just. Overcooked. I ordered a salad with a red pepper and prawn skewer. What a got was 6 tiny pan fried prawns on top of my salad! Disgraceful. Waitress was kind enough to take money off bill but it should never have been sent out like that
I wouldn't return or recommend

We waited 45 minutes for what can only be described as a disaster of a meal.

My husband ordered a medium-rare sirloin steak, which arrived cold, overcooked to medium-well, and looked like it had been sitting under a heat lamp for ages. For £23.50, it was an absolute disgrace — served with one lonely onion ring, half an old tomato, a shrivelled mushroom, and reheated chips.

I had the chicken tenders and garlic bread with mozzarella — and it was just as awful. The garlic bread was completely raw, and the chicken was reheated and bone-dry, so tough that not even the sauce could save it.

Our son’s pizza wasn’t any better — barely any toppings and, again, reheated chips.

There was one waiter working tirelessly, clearly trying their best to handle everything alone, while another spent more time chatting than actually working. The result? Cold food, poor service, and zero attention to quality.

We had limited time and simply couldn’t afford to wait another 45 minutes for replacements, so we left hungry — even after spending over £50.

As they have a message on the bottom of the bill asking how the experience was I send an email, describing the whole situation. And they reply thank you for your feedback. Nothing more.

An absolute disappointment from start to finish. Avoid at all costs.

Don’t waste your time! Twice we have come here for breakfast and both times it’s been closed! Awful customer service!

Just had a fantastic experience at parkgate for my sons 14th birthday and Sarah was absolutely fantastic made him feel so special

amazing food and quick service Jason was professional and made or evening

We have been to franky and bennys today in Elton square, (for the first time in this restaurant) and never ever been treat so bad, we waited to be seated and after being seated it took approx 20 minutes for waitress to come ask about drinks, then a further 15 minutes for these to come to our table, the waitress come to the table and asked for our order my wife ordered the haloumi wrap and I ordered a beef brisket wrap, it took over 25 minutes for our food to be delivered and when it did come my wife was given her haloumi wrap and I was given something I didn't order, it looked like some kind of breakfast 2 fried eggs on top, I tried to call the waitress back and eventually after another 5 minutes she did come back, I told her that this is not what I ordered and told her what my order was, she very quickly grabbed my plate and walked away when we seen her walking past again my wife asked how long this would be to which she replied 3 minutes my wife looked at her plate and was not happy and asked her if she could keep her food warm, she took my wifes plate away after a further 16 minutes our order was brought to the table, the brisket wrap was barely warm and not anything like I had had from other franky and bennysand my wifes food was very cold and not nice to eat at all so was left I asked the waitress for our bill and she brought it, she looked at my phone on the table and seen I had my blue light card app open and very quickly said you can't have any discount off your food just go check the terms and conditions I asked for the card machine and paid our bill and left, I have honestly never ever been treated like this in the many other franky and bennys I have been too and will most certainly won't ever be returning again disgusting service

The staff at the Wembley outlet were absolutely fantastic.