FPS staff very polite and knowledgeable. Office staff very helpful to set up appointment and reschedule due to a commitment on my part.,. Engineer arrived on time , very presentable and professional.... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I always receive such a polite, helpful and efficient service from both office staff and engineers. They make me feel that nothing is too much trouble.
Virksomheden har svaret
Excellent sprinkler service. Turned up right time. Very thorough and professional. Answered my questions and discussed the system set up etc. Advised me on next steps as house was missing a sprinkler... Se mere
Virksomheden har svaret
The both the admin organisation and the engineer's service were efficient, friendly and helpful. Everything happened on time and as arranged. The engineer was happy to answer our questions and, toge... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FPS was established in 2006 as a multi-disciplined Fire Protection Provider, however in 2016 we re-organised our business to specialise and focus on a smaller number of key Products & Services. ‘FPS’ was born out of my disillusionment with some of the larger ‘players’ in the industry. These large companies appeared to be more concerned with themselves rather than their customers & staff. I felt we could do a much better job. Simon Gwinnett’s ambition for FPS is to be known as a highly reputable company, centered around delivering high-quality products and workmanship, whilst maintaining open and honest business practices that clients can trust. We will achieve this by focusing on our clients’ priorities, consistently exceeding their expectations and building long-term, trustworthy relationships. FPS were one of the 1st companies in Wales to achieve FIRAS third party accreditation for the design, installation and commissioning of sprinkler systems. We have taken a lead in advising clients and building control authorities to ensure that systems are compliant, robust & cost-effective. Our central philosophy of ‘quality first & foremost is at the heart of what we do. We remind ourselves regularly that our installed systems are occasionally brought into action, saving lives & limiting damage to property. Industrial, commercial, residential & domestic Fire Sprinkler Systems Dry Riser Systems Wet Riser Systems Fire Hydrant Testing
Kontaktoplysninger
First Floor Suite B, Maple House, SA7 9LA, Swansea, Storbritannien
- 01792774085
- info@fpsfire.co.uk
- fpsfire.co.uk
4,8
Fremragende
122 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
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Sådan bruger denne virksomhed Trustpilot
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Poor driving standards by CV26KPR on…
Poor driving standards by CV26KPR on the M4 near J34 westbound. Driving at 80+ mph and cutting cars off. If they’re this careless driving company branded vans, I’m not sure if I would trust this company.
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi James good afternoon & thank you for bringing this to our attention.
We take any concerns regarding driving standards very seriously, particularly where our vehicles are clearly branded. We have reviewed the details of the incident, including vehicle tracking data, and will address any findings internally in line with our procedures.
However, we must address the broader conclusion made. This review is based on a single perceived driving incident, yet draws a sweeping judgement about the overall trustworthiness of our company. We believe that is a disproportionate conclusion. Our business has built its reputation over many years, reflected in consistently strong Trustpilot ratings, repeat clients, and the professional delivery of our services across numerous projects.
While we will always investigate and act on specific concerns, it is important that any assessment of our company is based on our full track record rather than an isolated moment.
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Bethan good morning and thanks for your feedback.
A very organised and helpful business…
A very organised and helpful business who put the customer first. Would thoroughly recommend.
12. januar 2026
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Mr Gabriel thankyou for taking the time to provide your feedback. We are grateful for the comments.
Professional work
The engineer arrived in a timely manner and carried out the service as required, whilst explaining what he was doing and why. It was our first sprinkler service so it was important that we understood what he was doing. Great work
9. januar 2026
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Thanks Dave for taking the time to feedback your experience. Much obliged and glad things went well.
The FPS engineer was polite and very…
The FPS engineer was polite and very knowledgeable, very interactive and impressed how he reminded me of the procedure in case of sprinkler being activated .
Well done FPS
17. december 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Joseph good evening and thanks for your feedback its much apprecisted
FPS have installed and serviced our…
FPS have installed and serviced our sprinkler system for 4 years now. They are always polite and reliable and on the last occasion climbed into the attic to check a concern we had.
17. december 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Sam many thanks for your feedback which is much appreciated
Engineer arrived as scheduled
Engineer arrived as scheduled. Very able, pleasant and competent. Service all complete in 30 minutes. Good advice given and help in understanding the system.
28. oktober 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Russell good evening and thanks for leaving great feedback
Service and communication fine
Service and communication fine, I find the cost of the service excess for there basic service, just about double what I pay for a gas boiler service which is why I have reduced by two stars.
23. oktober 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Mark thanks for the feedback which is appreciated. Our understanding is that market rates for servicing with a provider that provides regular annual maintenance and 24/7 emergency cover ranges from between £75 & £150.00 + VAT. I will continue to monitor rates and we have not increased our pricing for over 12 months even though cost's continue to increase.
First sprinkler service
This is our first house with a sprinkler system, also our first service!
We previously booked the free customer care visit and learned about the sytem, and then the gold service package. We felt this would give us full peace of mind to maintain the system and our ongoing safety.
Luke did a thorough check and answered our questions. He was knowledgeable and we feel we are in good hands with this company.
25. september 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Janet good afternoon and thanks for sharing your feelings about us. Cant thank you enough.
Great service
Excellent service. Engineer turned up on time, was professional, polite and pleasant. An efficient service and report provided promptly.
25. september 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Jayne good evening. Thanks for taking the time to provide feedback. Much obliged.
high standard of customer care and…good
high standard of customer care and service engineer did a good professional job.
27. august 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
HI Tony thanks for provide excellent feedback regarding our service this year
Very well organised and helpful
Very well organised and helpful. I booked it online and spoke to the company. The engineer arrived on time.
Andrew was excellent and explained how the system worked. Very respectable company,
13. august 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Jane good afternoon and thanks for your review. Glad you had a positive experience. Enjoy the bank holiday weekend.
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Stephen good morning and thanks for your review
Everyone is very professional and…
Everyone is very professional and polite the engineers are always friendly and explains what’s he’s about to do nothing is to much trouble for them. Wouldn’t use anyone else for our sprinkler service.
28. juli 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Susan good morning and thanks for your wonderful feedback. Much appreciated
Efficient, friendly and helpful
The both the admin organisation and the engineer's service were efficient, friendly and helpful. Everything happened on time and as arranged. The engineer was happy to answer our questions and, together with his colleage who came last year, made up somewhat for the lack of information about the workings of the sprinkler system when we bought the house. We expect to use the services of FPS again next year.
23. juli 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Jacqueline many thanks for you feedback. Much appreciated
FPS service is great
FPS service is great. Luke is an extremely kind and thoughtful young man and we are very pleased to know that our equipment is in such good hands. Thank you FPs.
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Christine good morning and thanks for your review
Excellent service.
Excellent service and communication, emails personable. Very easy to book an appointment. Highly recommended.
16. juli 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi James good morning and thanks very much for providing feedback.
Sprinkler Service
Engineer arrived on site at 8 am as promised. Explained testing procedures and notified me when the fire alarm was tested (so that I could get the dogs out of the house).
Payment is within 30 days of invoice by bank transfer.
23. juli 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Phil good morning and thanks for taking the time to provide feedback.
Provide a good service.
Helpful, friendly service. Quick to arrange and arrived promptly.
23. juli 2025
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Oliver good morning many thanks for providing your feedback
Domestic Install
FPS did our domestic install in 2019 and have serviced the system annually without issue. I would recommend their services.
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra FPS Fire- Fire Protection Services Ltd
Hi Michael good evening and thanks for your feedback. Much appreciated.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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