Chloe, Leighton and the team were extremely helpful and professional throughout our move from Newport South Wales to Northumberland. The staff, service and packing materials were second to none. O... Se mere
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We have used Fox Removals and Self storage for number of years now to assist with many large renovations projects (and sometimes the smaller ones too) that we undertake. They will coordinate the sa... Se mere
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We moved from another unit a few years ago as Fox was cheaper and closer to us and we've been with them ever since. Ali, Colin and Sue are all lovely and friendly and I always enjoy a quick chat with... Se mere
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Lovely service it just got too expensive, but that is more to do with the cost of living now being extortionate in the UK... thanks Labour!
Virksomheden har svaret
Virksomhedsoplysninger
Om Fox Self Storage Ltd
Skrevet af virksomheden
Storage from the Professionals
At Fox Self Storage, we offer trusted storage solutions backed by 50 years of excellence, a 98% customer satisfaction rate, and over 4.2 million items safely stored. As a third-generation family business, we take pride in our friendly staff and outstanding customer service.
Personal & Business Storage
Whether you're moving home, decluttering, or managing business inventory, we provide flexible storage options tailored to your needs. Our units are ideal for individuals and companies alike, with access when you need it.
Secure & Accessible
Security is our priority. We've invested in advanced systems to ensure your belongings are protected, giving you peace of mind every step of the way.
Nationwide Coverage
With over 1,500 units across purpose-built facilities in Bristol, Cardiff, Cwmbran, Newport, Salisbury, Southampton, Stourbridge, and Taunton, we’re proud to serve communities across the UK.
Visit Us
We also sell packing materials and welcome you to visit your local branch—our team will be happy to show you around and help you find the perfect storage solution.
Kontaktoplysninger
10 Somerset Road, NP441QX, Cwmbran, Storbritannien
- 01633 866923
- trustpilot@foxselfstorage.com
- foxselfstorage.com
Fox Self Storage Ltd
4,8
Fremragende
119 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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Besvarelse fra Fox Self Storage Ltd
Thank you for your positive review, Bob! We’re glad to hear that you found our service quick, easy, affordable, and professional. We look forward to assisting you again in the future.
I used them for years
I used them for years , never had a problem with access to my unit , or the saftey of my unit
15. april 2026
Besvarelse fra Fox Self Storage Ltd
Thank you for your positive feedback, Paul Potter! We’re glad to hear that you’ve had a great experience with our services and that you feel secure about the access and safety of your unit. If you have any more questions or need further assistance, please feel free to reach out.
Besvarelse fra Fox Self Storage Ltd
Thank you for your kind words, Rebecca! We’re glad to hear that our staff were helpful during your visit. We look forward to assisting you again in the future.
South Wales to Northumberland
Chloe, Leighton and the team were extremely helpful and professional throughout our move from Newport South Wales to Northumberland. The staff, service and packing materials were second to none.
Our move fell through at the last minute and as we had agreed a moving date with our buyer we had to move out and put all our possessions into storage. It was a very stressful time but made less so with the help of everyone at Fox Cwmbran.
Carl and Phil moved us out of our old home and then into our new home a month later in Northumberland. They were a pleasure to work with and very respectful of our possessions. Thank you for taking care Mr Bones 🙂!!
For anyone thinking of using Fox I would highly recommend this company and the team at Cwmbran.
1. april 2026
Besvarelse fra Fox Self Storage Ltd
Hi Sian,
Thank you for taking the time to share such a thoughtful review. We are really pleased that Chloe, Leighton and the whole Cwmbran team were able to support you through what sounds like a very stressful and uncertain situation.
Having to move into storage at short notice is never easy, so it is great to hear that the team helped make things smoother and more manageable for you. We will be sure to pass your kind words on to Carl and Phil as well, they will be delighted to know their care and attention made a difference, and that Mr Bones arrived safely too 🙂
We truly appreciate your recommendation and your trust in us throughout your move.
Wishing you all the very best in your new home in Northumberland.
Nice people and straightforward place
Nice people and straightforward place. Very happy overall -
15. april 2026
Besvarelse fra Fox Self Storage Ltd
Thank you for your kind words! We’re delighted to hear that you had a positive experience with us.
Lovely service it just got too…
Lovely service it just got too expensive, but that is more to do with the cost of living now being extortionate in the UK... thanks Labour!
12. december 2025
Besvarelse fra Fox Self Storage Ltd
Thank you for your feedback. We’re glad to hear you enjoyed our service. We understand the current cost of living challenges and are committed to providing value for our customers.
Great service, friendly staff.
Great service.
Friendly, helpful staff. Made the whole experience easy,
1. september 2025
Besvarelse fra Fox Self Storage Ltd
Thank you for your kind words, Zane! We’re glad to hear you had a great experience with our friendly and helpful staff. We look forward to assisting you again in the future.
Very good customer service
Very good customer service. Happy with the facilities offered so far.
6. marts 2026
Besvarelse fra Fox Self Storage Ltd
Thank you for your kind words, Emma! We’re delighted to hear that you’re happy with our customer service and facilities. If there’s anything else we can do to enhance your experience, please let us know.
Friendly secure and simple to arrange
1. juni 2025
Besvarelse fra Fox Self Storage Ltd
Thank you for your kind words! We’re delighted to hear that you found our service friendly, secure, and simple to arrange. We look forward to assisting you again in the future.
staff very friendly and helpfull
20. marts 2026
Besvarelse fra Fox Self Storage Ltd
Thank you Alan for your kind feedback.
We are pleased to hear you found the team friendly and helpful. We will be sure to share your comments with them.
Helpful staff and spotless facility
The staff were always helpful and friendly, especially Chloe on reception. The facility was spotless and access was good both inside and outside in the parking area. The contract process was straightforward and troublefree at end. Highly recommend Cwmbran.
20. marts 2026
Besvarelse fra Fox Self Storage Ltd
Thank you Ms Clare for your lovely feedback.
We are delighted to hear that you found the team helpful and friendly, and that Chloe made such a positive impression on reception. It is also great to know the facility was spotless, access was convenient, and the whole process from start to finish was straightforward and trouble free.
We really appreciate your recommendation of our Cwmbran site and will be sure to share your kind comments with the team.
Good Service
Generally good experience using Fox. Good communication, transparent costs, arrived when they said they would and got the job done.
20. marts 2026
Besvarelse fra Fox Self Storage Ltd
Thank you Sam for your feedback.
We are pleased to hear you had a good experience and that our communication, clear pricing and reliability all met your expectations. It is great to know the team delivered as promised and got the job done smoothly.
We appreciate you taking the time to share your experience.
Clean and tidy units opening times…
Clean and tidy units opening times especially evening could do with going until 6pm or 6:30pm as it’s hard to get there after work. Prices are a tad high but over all good service
20. marts 2026
Besvarelse fra Fox Self Storage Ltd
Thank you Mark for your feedback.
We are pleased to hear you found the units clean and tidy and that you were happy with the overall service. We also appreciate your comments regarding opening times and pricing, and will share this with the team as we are always looking for ways to improve.
Thank you again for taking the time to share your experience.
Besvarelse fra Fox Self Storage Ltd
Thank you for your kind words! We’re glad to hear that you found our service helpful and polite. If there’s anything else we can do for you, please don’t hesitate to reach out.
5* Removals and Storage service
We have used Fox Removals and Self storage for number of years now to assist with many large renovations projects (and sometimes the smaller ones too) that we undertake. They will coordinate the safe collection of any of our clients furniture, gym equipment, office furniture etc., de-assemble and label as necessary and take to securely store for us for at their local storage facility until the work is completed. Once complete, they’ll then arrange for the items to be taken back to site, re-assembled and even set out in the room.
5* service from a 5* team!
9. marts 2026
Besvarelse fra Fox Self Storage Ltd
Thank you, Marc, for your fantastic feedback and for choosing us to support your renovation projects over the years. We’re really pleased to hear that the collection, secure storage and return of your clients’ items has worked smoothly for you, and that the team’s work with dismantling, labelling and reassembly has been helpful. We greatly appreciate your continued trust and your kind words about the team.
Besvarelse fra Fox Self Storage Ltd
Thank your for your great feedback Fay. We really appreciate it!
5 stars
5 stars. I would definitely recommend Fox Self Storage. I spoke with quite a few of their competitors and Fox came out on top for both price and customer service so im very happy with my choice. Alison and the team are a friendly bunch, they made the process incredibly easy and straightforward for me. Thanks for everything guys!
28. februar 2026
Besvarelse fra Fox Self Storage Ltd
Thank you for the great feedback, Mr Gabriel. We’re delighted to hear that after speaking with several options you chose Fox for both price and customer service. It’s also wonderful to know Alison and the team made everything easy and straightforward for you.
We really appreciate your recommendation and your kind words about the team. Thank you for choosing Fox Self Storage.
Lovely team and would highly recommend storage here
The team, especially Chloe, have been fantastic at the Cwmbran branch. Always so pleasant, friendly, helpful and nothing is too much. Sad that I no longer need storage. The only thing I will add (obviously this is out of the team’s hands) is the opening hours and being closed on a Sunday. Other than that, 5*
4. marts 2026
Besvarelse fra Fox Self Storage Ltd
Thank you for your lovely feedback, Ciara. We’re really pleased to hear that Chloe and the team at our Cwmbran branch have been so pleasant, friendly and helpful throughout your time with us. We’ll be sure to pass your kind comments on to them.
We also appreciate your feedback about the opening hours. While this is set at a wider level, it’s helpful for us to hear and we’ll make sure it’s shared with the relevant team.
Thank you for choosing us for your storage, and we wish you all the best for the future.
Prolonged and not easily done .. though the girl I dealt with was nice ……
It doesn’t make clear on what you pay … all you see if the 50% off for the first 2 months … I had to pay £25 before we even got started … then filled in all my details … then got another email and had to fill in my details again ? Then my direct debit details again …. Then had to wait for another email to confirm …. Not the easiest storage I’ve dealt with.
2. marts 2026
Besvarelse fra Fox Self Storage Ltd
Hi Glyn,
Thank you for your feedback. We value you taking the time to share your experience, and we’ll be passing your comments on to the team as we continue to review and improve our processes.
Flawless
Flawless customer service and a pleasure to deal with at every level of the business.
2. marts 2026
Besvarelse fra Fox Self Storage Ltd
Thank you for your fantastic feedback. We’re so pleased to hear you found the service flawless and that it was a pleasure dealing with the team at every level of the business.
We really appreciate you taking the time to share your experience.
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