Foxhills Jewellers Anmeldelser 

522
•
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

I had an antique ring repaired recently - a small diamond had come out. The piece of paper that I thought was the receipt had the wrong carat of gold written on it (9 instead of 18 - since getting hom... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I found your website easy to navigate with a good choice of Tiffany bracelets with comprehensive details. My purchase arrived promptly the very next day and was nicely packaged. The quality of the sai... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I stumbled across Foxhills on-line when looking to sell two unwanted pieces of jewellery from Tiffany’s. The website form was easy to fill in and add photos, an email response was swift and my piece... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Beautiful authentic jewellery, I contacted this company to enquire for a video on a Tiffany item, within 20 minutes I was sent one. The customer service I received following this was superb. Not only... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Guldsmed
  2. også i
  3. Reparation af smykker
  4. Smykkeforretning
  5. Smykkeopkøber
  6. Smykketaksator
  7. Urreparation

Skrevet af virksomheden

Established in 1710, Foxhills Jewellers is Britain’s oldest jeweller still trading, with over 300 years of experience built on trust, craftsmanship, and exceptional service. We specialise in luxury branded jewellery, including pre-owned Tiffany & Co pieces, as well as engagement and wedding rings. We also offer a wide selection of new, unbranded jewellery, serving customers both in the UK and worldwide. Our services include jewellery and watch repairs, servicing and cleaning, professional valuations, and jewellery authentication. Every item is carefully inspected by our experts, allowing our customers to shop with complete confidence.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

522 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(522)

83 anmeldelser inden for de sidste 12 måneder

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Bedømt til 3 ud af 5 stjerner

Ring repair

I had an antique ring repaired recently - a small diamond had come out. The piece of paper that I thought was the receipt had the wrong carat of gold written on it (9 instead of 18 - since getting home I've reviewed the hallmark and it is definitely 18!), but I was so relieved to have it back that I didn't pay much attention. The actual receipt didn't have anything other than the price I paid for it. The repair was somewhat successful, but unfortunately it is very obvious that a repair has been completed, with new risen areas whilst the rest of the ring sits relatively flat, and the diamond at a strange angle. Naturally this is disappointing, given the 124 year history of the ring. It's not obvious unless looking closely, but the repair was, in my opinion, perfunctuary.

9. oktober 2026
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Besvarelse fra Foxhills Jewellers

Thank you for taking the time to leave your review.

We completely understand the importance of looking after a ring with such a long history.

Just to clarify, the paperwork you mention showing the incorrect gold carat was not provided by Foxhills Jewellers, as the ring was not originally purchased from us.

When repairing antique jewellery, particularly when replacing a missing diamond, it can sometimes be necessary to make small adjustments to the original setting to ensure the stone is secure.

We're pleased that you've mentioned the repair isn't obvious without close inspection, although we appreciate your comments regarding the finish.

If you would like us to take another look at the ring, we'd be more than happy to do so.

Bedømt til 5 ud af 5 stjerner

Great service came within 24hrs of…

Great service came within 24hrs of ordering beautiful packaging used before & would certainly use again
Thank you 🙏

12. oktober 2026
Foxhills Jewellers-logo

Besvarelse fra Foxhills Jewellers

Hello Su, Thanks for taking the time to review us.

We are pleased to hear you had a great experience with us and we look forward to seeing you again soon.

Bedømt til 5 ud af 5 stjerner

Prompt delivery, nicely packaged & Tiffany bracelet just as described.

I found your website easy to navigate with a good choice of Tiffany bracelets with comprehensive details. My purchase arrived promptly the very next day and was nicely packaged. The quality of the said bracelet was just as described and my daughter is thrilled with her birthday gift. Thankyou.

5. oktober 2026
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Besvarelse fra Foxhills Jewellers

Hi Janet, That's lovely to hear, thank you for taking the time to review us and for your purchase. I'm sure she was thrilled! :-)

Bedømt til 5 ud af 5 stjerner

Great communication and a fast transaction.

I stumbled across Foxhills on-line when looking to sell two unwanted pieces of jewellery from Tiffany’s.
The website form was easy to fill in and add photos, an email response was swift and my pieces were checked and an offer made quickly. The bank transfer was fast and I have no issues.
Great communication and a fast transaction.

7. oktober 2026
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Besvarelse fra Foxhills Jewellers

Hello, Thanks for taking the time to review us and our services, we are pleased to hear how easy everything was for you.

Bedømt til 5 ud af 5 stjerner

Arrived quickly

Arrived quickly, beautifully packaged

28. september 2026
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Besvarelse fra Foxhills Jewellers

Hi Lorraine, Thanks for taking the time to review us. We are pleased to hear it arrived quickly and you liked our packaging. Thanks for your purchase, we hope to see you again soon!

Bedømt til 5 ud af 5 stjerner

Very good service

Very efficient speedy transaction and good communication from start to finish. Gave a good price for my Tiffany Cufflinks. Nice and polite colleagues too. Would 100% recommend with confidence.

30. september 2026
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Besvarelse fra Foxhills Jewellers

Hi Tom, Thanks for taking the time to review us, its lovely to hear such great feedback. Please get in touch should we be able to help with anything again.

Bedømt til 5 ud af 5 stjerner

Fantastic service

Fantastic service, & helpful staff. My parcel arrived fast beautifully packed. I would not hesitate in buying again. Thank you Foxhills

29. september 2026
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Besvarelse fra Foxhills Jewellers

Hi Dee, Thank you for taking the time to review us. We are pleased to hear you you would come back and buy again and we look forward to seeing you again soon!

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service. Beautifully packaged and prompt delivery.

1. september 2026
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Besvarelse fra Foxhills Jewellers

Hi Philippa, Thanks for taking the time to review us, we are pleased to hear you thought you had excellent service and liked our packaging, we look forward to seeing you again :-)

Bedømt til 5 ud af 5 stjerner

Highly recommend

Highly recommend. Quick delivery and lovely product.

1. september 2026
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Besvarelse fra Foxhills Jewellers

Hi Hannah, Many thanks for taking the time to review us, and for recommending us, we are pleased you received your item quickly and you liked it, enjoy wearing it. :-)

Bedømt til 5 ud af 5 stjerner

Second purchase made through this…

Second purchase made through this company. Professional service. Item revieved promptly and as described. Would highly recommend Foxhills

12. september 2026
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Besvarelse fra Foxhills Jewellers

Hi Sue, Thanks for making another purchase with us and for taking the time to review us, we are pleased to hear you received your item quickly and were pleased with our service. Thank you for recommending us and we look forward to seeing you again.

Bedømt til 5 ud af 5 stjerner

Tiffany earrings

The Tiffany earrings I purchased were a replacement for one that was lost on holiday & I was devastated as I had bought them as part of a set in New York many years ago!
I was so happy to find a pair still for sale from a reputable company!
Thank you for the speedy delivery

5. september 2026
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Besvarelse fra Foxhills Jewellers

Hi Lorraine, we are pleased to hear you were finally able to replace them and through us! enjoy wearing them and we hope to see you again soon.

Bedømt til 5 ud af 5 stjerner

Tiffany Bracelet Experience

Good Morning
Thanks for the amazing service and delivery of the Tiffany Pearl Bracelet I’ve just received this morning my wife loves it a gift for 30 years anniversary
Kind Regards
Roger

12. september 2026
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Besvarelse fra Foxhills Jewellers

Hi Roger, Thank you for taking the time to review us and for your purchase! We are pleased to hear you had such a great experience and your wife loves it, its a lovely gift for 30 years of marriage :-)

Bedømt til 5 ud af 5 stjerner

perfect in every way

I purchased a tiffany bracelet from them. I dealt with a lovely girl called Michelle. I asked so many questions about the item before buying it and she was super helpful and wasn't bothered by all the questions I asked!!!!
What an asset she is to Foxhills!!! Thank you Michelle

8. september 2026
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Besvarelse fra Foxhills Jewellers

Thank you for taking the time to review us, we are pleased to hear Michelle was able to help you with all your questions. Thank you for your purchase and we look forward to seeing you again soon.

Bedømt til 5 ud af 5 stjerner

Very helpful communication when my…

Very helpful communication when my purchase was a day late by Royal Mail.
Been looking for this Tiffany cable car charm for a few years, delighted with it.

2. september 2026
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Besvarelse fra Foxhills Jewellers

Hi Shelia, Thanks for your purchase and taking the time to review us. You certainly have purchased a very rare item, we are pleased to hear you are delighted with it. Please don't hesitate to get in touch should we be able to help with any of your future jewellery needs.

Bedømt til 5 ud af 5 stjerner

Amazing selling experience

I sold items with Foxhills and it couldn't have been easier. Very good, fast communication and service. Thank you so much team!

26. august 2026
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Besvarelse fra Foxhills Jewellers

Thank you for taking the time to review our service. We are pleased to hear you had very good and fast communication with us. Please get in touch should we be able to assist with any of your future jewellery needs.

Bedømt til 5 ud af 5 stjerner

Great service, quick and easy.

Great service, quick and easy. I shared photos of the jewellery I wanted to sell via email, they came back with a quote on the same day. When I sent the items off they confirmed receipt and confirmed the quote I had received a few days later. Once I shared my bank account details payment was made and in my bank immediately.

25. august 2026
Uopfordret anmeldelse
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Besvarelse fra Foxhills Jewellers

Hi Samantha,

Thank you for taking the time to review us.

We are pleased to hear you found the service quick and easy. Please don't hesitate to get in touch again should we be able to assist with any of your jewellery needs.

Bedømt til 5 ud af 5 stjerner

Well what can i say other than… GREAT SERVICE

Well what can i say other than excellent! I was looking for a gift for a friend when I came across Foxhills. I ordered the bracelet with a 1-3 day delivery quoted. It arrived next day. I opened it to discover my mistake. I ordered the wrong size! Got on the phone and Michelle was awesome she explained the return process and helped me pick a replacement. I ordered this replacement online again got next day service and it is perfect. Michelle's communication and level of service was second to none. Would highly recommend.

18. august 2026
Uopfordret anmeldelse
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Besvarelse fra Foxhills Jewellers

Hi Elayne,

Many thanks for taking the time to review us, your feedback is valuable to us and others.

We are pleased to hear you had great service and we were able to assist with changing your gift.

We look forward to seeing you again soon :-)

Bedømt til 5 ud af 5 stjerner

Amazing experience

Amazing experience, a great choice of jewellery,brought my daughter some earrings which were very beautiful and reasonably priced,and treated myself to a lovely necklace,the customer service was brilliant and my items were beautifully wrapped.

31. juli 2026
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Besvarelse fra Foxhills Jewellers

Hi Natalia,

Thank you for taking the time to review us.

We are pleased to hear you had a great experience and we look forward to welcoming you back into store soon.

Bedømt til 3 ud af 5 stjerner

Poor quality item received

I purchased a pair of Tiffany & Co. earrings from Foxhills for £245. They were described on the website as “Preloved – Excellent”. Unfortunately, when they arrived I was disappointed with the condition. There were visible marks/scratches and one of the earring backs appeared noticeably different in colour from the other.

I contacted Foxhills and was able to return the earrings, and they subsequently processed a full refund of the £245 purchase price. However, I was still left out of pocket for the original £11.99 postage and the cost of returning the item.

I appreciate that the refund was processed without a dispute, but I don't think an item in the condition I received it should have been described as “Excellent”. I would therefore have expected the issue to have been picked up before it was sent out.

The refund was handled satisfactorily, but the condition of the item was disappointing.

30. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Foxhills Jewellers

Hi Alex,

Thank you for your feedback.

Our "Preloved – Excellent" grading does not mean an item is brand new or unused. As these are pre-owned pieces, they may show signs of previous wear that are consistent with their age and use. We aim to describe items as accurately as possible and recognise that expectations of condition can vary between customers.

We're pleased we were able to resolve the matter promptly by accepting the return and issuing a full refund of the purchase price. While we understand your disappointment, we believe the condition was consistent with a pre-owned item rather than a new one.

We are pleased to hear the return was handled to your satisfaction.

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