Funcom Anmeldelser 

Both Conan and dune are amazing books and movies, but the games dont buy them. Conan has no story at all and if it has it it really well hidden. Dune awakening is fun as long you have story and contracts to do after that its boring empty and becomes a job. Unless you like pvp and grinding or robbing people i wouldnt buy it. I made the mistake dont be me.

Scammer company no to thrust ever they just delete entire server game progess after server crash.

Spent a year almost in Multiplayer that wasn't multiplayer. I was forced to move FFS.

I used the wrong backup Solido and lost all because I had never made or used the other backup tool. They didn't help me get it back.

Finally with Single Player I came back, I used the right backup tool and now I cannot place my base back anywhere on the map.
It says TOO CLOSE TO NO BUILDING ZONE literally everywhere in entire Haga Basin.

When my last hope was to put it back to its original place it said I was too far away while the point said to me that I was right on the spot.

I am utterly defeated, no energy left. Just staring at my screen...

460+ Hours of Progress Lost After Funcom Shutdown Its Server — Funcom’s Response Was “Sorry, We Can’t Help”

I dedicated more than 460 hours into Dune: Awakening. I farmed resources, built a large base, crafted high-level gear, accumulated MK6 tools and weapons, and equipped multiple vehicles with storage, scanners, weapons, and other modules.
Then Funcom shut down the server I was playing on.
When I returned, a large amount of what I had earned was gone, including vehicles, crafted items and MK5+ gear, weapons and tools.

Support eventually provided enough parts to rebuild some of the vehicles, but the modules and equipment I had installed were gone.

I escalated the issue. Funcom’s final response was that they were “unable to retrieve” the missing components because of “system limitations,” and then they closed the ticket.

That is an appalling way to treat a customer who invested hundreds of hours into a persistent online game.

I’m a retired software, database, and network engineer with 31 years of SDLC experience. Funcom has backups. If the historical data still exists, then “system limitations” is not an adequate explanation. If the company is unwilling to restore lost items, say so. If support lacks the permissions or tools, say so. But vague technical language does not make the loss acceptable.

I didn't lose this equipment because I made a mistake, died, failed to protect a base, or took a normal gameplay risk. Funcom removed the server and failed to preserve everything I had earned.

Now their solution is effectively to make me re-grind a substantial portion of 460+ hours of progress.

No.

A persistent online game depends on players trusting the developer to preserve their progress. Funcom broke that trust, and when given the opportunity to correct the problem, their escalated support response was essentially: we can’t help you any further.

That experience has destroyed my confidence in Funcom.

Server issues - ticket open for over 2 months.
Known issue. No fix. Just bad service I have to wait repeatedly for them to reset my character in Dune Awakening because they'd rather be annoying than fix a problem with how their servers communicate with each other. 2 months. 2 MONTHS!

This company is not very nice......... It's sends police to people's homes so their "community managers" can pleasure themselves and become aroused at the fear the cause. They did this do a disabled individual causing exacerbation of his physical disability.
KORMAN v. FUNCOM INC et al
Indiana Southern District Court
Judge: James Patrick Hanlon
Referred: Mario Garcia
Case #: 1:26-cv-01486
Nature of Suit 360 Torts - Personal Injury - Other Personal Injury
Cause 28:1332 Diversity-Libel,Assault,Slander

I opened a ticket because I intermittently get P34 disconnection errors - but only on my main character, and only on the server/sietch where my bases and vehicles and game hours have been built/played. I opened my ticket 17 days ago. I get responses like 'are you still having problems?' when I clearly am. One day I can play, then it doesn't let me log in only on my main for a day, two days, three days, several days. I seem to only be able to log in during what I would consider 'non-peak' hours. My internet is wired, and literally multiples better than system requirements. I have no problem logging in to start new characters, but the one I want to play keeps not working. It's obvious to me it's a server-side error/issue. No one at Funcom seems to want to help, they won't tell me why it's happening which says it all - they don't want to admit their servers are the problem. I've been on every forum I can find and apparently this happens with many of their other games, like Conan, as well. So, obviously they don't want to admit fault, they'd rather frustrate people who paid them good money for a game that is fun - when you can actually log in. 17 days. no answers. How's that for customer service?

Komplette Katastrophe! Nicht mal ein einziges Feedback zu meinem Fall erhalten, aber schon Bewertungsaufforderungen - was soll das?!

Do NOT recommend.

I’ve been playing games since childhood — I’m over 50 now — and I have never experienced this level of frustration with any game like Dune: Awakening.

It started when our family guild decided to move to another server due to terrible ping (often 200+ ms). Sometimes it was nearly impossible to even log in.

During the transfer, because of misleading in-game tool descriptions, we lost our entire guild base — including materials representing over 100 hours of gameplay.

The developers tried to help, but it required transferring characters back. In the end, they were unable to recover the base anyway.

What made things worse:
Server transfers are locked for 7 days after each move.

We ended up spending 14 days doing nothing, waiting for guild members stuck on different servers. You can’t really play, you’re stranded, and support can’t fix it.

After those 14 days, we were told we would need to wait another 7 days.

No thanks.

There are too many great games out there to deal with this level of frustration. If you’re thinking about buying this game — don’t. I wouldn’t make that mistake again.

Funcom has created games with incredible potential, but the way the company treats its players and manages its own products is deeply disappointing.
Instead of building trust with the community, the company often appears disconnected from player feedback. Serious problems can persist in their games for long periods of time, while communication with the community is minimal and support responses can be painfully slow.
What is most frustrating is the feeling that responsibility for systemic problems is frequently pushed onto the players rather than properly addressed by the developers. This creates an environment where trust between the company and its community is constantly eroded.
A healthy game community depends on transparency, communication, and mutual respect between players and developers. Unfortunately, Funcom often fails to deliver on those expectations.
Many players genuinely want these games to succeed, but that requires a developer that listens to its community and takes responsibility for the quality and management of its own product.
Until that changes, it is difficult to recommend Funcom as a company you can fully trust

This company can "improve" by going out of business. Anything associated with FUNCOM is buggy trash, full of microtransaction FOMO garbage. Association with the state owned spy company TENCENT was the final straw. Never again, not a single red cent.

Aucune écoute de leurs joueurs et une équipe qui arrive à casser ses jeux un peu plus à chaque maj...

Ich habe vor eineigen Tagen eine Anfrage verschickt bzgl. eines Problems oder möglichen Bugs, aber leider keine Antwort bzw Eingangsbestätigung erhalten.

Dann habe ich eben versucht noch mal eine Anfrage auf meinen Request zu stellen, aber das ist offensichtlich nicht (mehr) möglich.

Schade, habe das Spiel recht gern gespielt.

Gruß eines enttäuschten (langjährigen) Spielers

120h Spaß gehabt mit Dune: Awakening, dann beim respawn Spiel abgestürzt.
Jetzt häng ich in einem ewigen lade loop und der Support schließt als nur meine Tickets oder reagiert gar nicht.
Da mir das ganze in der Tiefen Wüste passiert is mein Charakter eh weg!

Danke funcom für diesen Frust

Every game they are asked to make is hyped up big time, an each time funcom fail so so big, age of conan amazing idea could of been great funcom failed with lack of care an endgame, exiles apart from making a huge penis it was rubbisb shallow an life less like the devs. So when Dune was talked about i cried a little inside knowing that these useless an money grabbing muppets are doing it was a huge shame as i guessed it been bugs bugs bugs bad servers again hahhahaha funcom is not fun

I only give one star since it doesn’t go lower.
Friend of mine paid for 1 year subscription in Anarchy Online over 2 years ago. Money went off his account but payment on their end still says “pending”.
After countless tickets and petitions they have not even given him a hint of response.
And I read on their discord that they are too busy with the launch of Dune: Awakening. That they are not supporting their other games. Why are they available then??? In my opinion if you can’t services your games DONT LAUNCH ANOTHERONE.
Save your money and mental health and just boycott this company

Ich habe über Monate hinweg viel Zeit und Energie in Conan Exiles (PvE-Konflikt) investiert – inklusive Echtgeld für DLCs und kosmetische Inhalte. Doch zum wiederholten Male sind unsere gesamten Basen vor Ablauf des Zerfalltimers verschwunden. Der Support von Funcom reagiert standardmäßig mit Copy-Paste-Antworten, stellt immer wieder dieselben Fragen und schließt Tickets oft einfach ohne Lösung oder Rückmeldung.

Das Problem ist bekannt und betrifft viele Spieler, wie man in Foren und Reddit sieht – trotzdem gibt es keine erkennbare Hilfe oder Besserung. Für ein Spiel, das auf Aufbau, Langzeitmotivation und Spielerbindung setzt, ist das ein No-Go.

Ich warne ausdrücklich alle Spieler davor, in dieses Spiel Zeit oder Geld zu investieren, solange Funcom keine funktionierende Serverstabilität sicherstellt oder den Support ernsthaft betreibt.

Wer zahlt, sollte auch Anspruch auf Funktion haben – hier bekommt man stattdessen Frust.

I bought Age of Conan in 2008. There were a lot of problems in the weeks after it was released. I was heavily invested as a player, but there was no player support by the company, Funcom. Over decades, I have read all the Dune books. It is a story that outranks all other stories I've read. Ideally, I'd love to play Dune Awakening, but when I saw that Funcom was behind it, I had to turn my back on the game, the risk is too high. Such disappointment for me. Companies must take care of the player base or perish. Funcom? Never again.

Bought Conan Exiles Age Of War for PS4, I don't play online at all just offline, I've bought not only the game but most all of the DLC content, and multiple Crom Coin purchases and now it appears I've wasted money I can't afford to waste on a game I can no longer play because it says first that no save data has been found, then just shows the loading screen and plays the music again and again and with their policy they do not refund your money. Way to cheat people Funcom hope you sleep well at night you cheated someone this time on disability who only has their system to entertain them, and I really loved this game.
Gravekeeper41!

Worst thing is that í can give them 1 star. I was going to reopen one of my accounts in Anarchy Online. And they took money of my card but my accounts remain frozen. This is not the first or 10’th time they do that, but this time I’ve had it with this arrogant company. If you complain or ask for a refund they just ban your account’s. DO NOT do business with this company. Unless you just want to fund them doing zero service and bully you and ban.