Fortum Suomi Anmeldelser 

Aivan mahtava asiakaspalvelu. Auttavat ja selvittävät asiat puolestasi.

Tyytyväinen asiakas.

Olen ollut Fortumin asiakas yli 20 vuotta, eiköhän se jo todista että yhtiö kohdallani on toiminut hyvin ja luotettavasti.

We attended a fair in Helsinki 29th March 2026 and Fortum sales person sold us a spot price contract with 5,99 Euros + 0.47 cents + Spot price with the option to monthly lock the price to the offered fix price where this service is free of charge. In addition we were offered 6 months free use of smart charging for cars. We explicitly checked if the price guarantee is free and the sales person at the Fortum counter said explicitly that this service is free of cost. Though we made digital contract immediately , we didn't get the contract paper didn't come to e-mail immediately. The Fortum sales person told that there could be some technical issue and that the contract with agreed terms would come soon. The Contract arrived on 31st March. We didn't check much as we never had any experience where the contract would change from what the sales persons promised us. Our contract started from the beginning of May and On 18th May I received a call from Fortum asking how happy I am with Fortum? Then I told that I am not getting any message about the fixed price for the next month. Upon that the contact person from Fortum told that I am not given that service as per the contract and that I should pay 5,97 Euros per month. Then I checked the contract. The contract that was sent by e-mail was missing the price guarantee . Another surprise was that the price of electricity per Kwhr. In the contract it is .59 Cents + Spot price. The only thing that stayed on the contract vs what was offered when we signed the contract was the monthly price (5.99 Euros) and 6 months free smart charging. So now when we look back the the 3 day delay in sending the contract and the happiness check call on 18th May are like part of the scam by Fortum. In the last 21 years in Finland, I never had such an experience from anywhere. May be its just a symptom of Fortum or it could be that sales in Finland is moving from Trust based sales to smart sales; or too smart sales to be precise. Any way I don't trust Fortum anymore.

Olis hyvä ku vielä sähkölaskuista kertyis S-Boonusta

Aggressive sales tactics and fraudulent contracts.

STAY AWAY! Or prepare for spam calls.
Since i left because another company gave me better price they have called me 5 times atleast to ask the same question.

"Why did you leave? Did you get a better price or did we do something?"
First time I told the truth and told them why, second time i found it strange and told the caller that they had already asked that. But still told them why.

Third time I got more frustrated and just told them off and said they already asked me. 4th time I asked them to stop calling me and they said they would get me out of their system.

Today the 5th time I got angry I told them again that it was the 5th time I told them I had already asked them to stop. Their excuse was first that all companies do it (I don't care I asked them to stop so they should stop. And since I have left another company before and still did not get harassed by them after I doubt it.), then they said they have different offices so they don't know the others have called. Again I don't care why they call me several times i asked them to stop atleast 3 times and they don't stop.

If they answer this post with a "please contact our support to solve the issue" that is still not a reasonable way to solve their issue. I have asked them to stop already why do I have to make contact again to make them stop.

Fortum and Lowell are scammers. They ignored me for two months while I tried to fix their billing error. I was lied to by "Ali" and "Ella," who promised to help and then simply stopped responding while the debt collection fees from Lowell kept rising.

​They waste your time and energy on purpose, hoping you will get scared and pay their fake invoices. I spent hours of my life fighting them. I only won because I stood firm and officially reported them to Elklagenemnda (Case 2026-0053) and Finansklagenemnda (Ref. 202603153).

​The moment they saw the legal case numbers, they suddenly "fixed" the mistake. It is a calculated scam. If you are an immigrant or someone who doesn't know the system, they will prey on you. DO NOT PAY. Report them to the authorities immediately. Karma will find this evil company.

We got elektrisity next day 👍👍👍.
Only negative size was that i did'n quite andestod the agreement. We had so bissy to get elektrisity.

Friendly dealer in phone. First survey the electric consuption is distributed. Wide and clear description of different alternatives.

Jeg har sagt opp abonnementet mitt, fikk en regning det sto oppgjør på, betalte den og regnet med at jeg var ferdig. Så kom en ny regning som sier at dette var for strømmen på en halv måned i februar.. som var på nesten 4000 kr.. Jeg informerte om et jeg ikke bodde der i den perioden og hvordan strømmen var så høy, men da fikk jeg beskjed om at det ikke var han sitt problem..
Hold dere unna dette selskapet! Jeg prøvde å logge meg inn på mine sider, men der hadde jeg ikke tilgang siden jeg ikke hadde avtale lenger. Det står heller ikke spesifisert på regningen på hvor mye strøm som er brukt i perioden de hevder regningen kommer fra..

Sähköä ei ole vieläkään kytketty asuntoon, vaikka kello on jo 22.27 illalla 3.4.

Luotettava

Paluu takaisin Fortumiin asiakkaaksi. Vuoden harharetken jälkeen palasin kuin muuttolintu takaisin Fortumille halvemman sähkön pariin.

I'm not happy for Fortum's lost billions in Russia. Finland should build at least one more nuclear power planr or several smaller ones.

Fortum on monen mieleen, skandinaavisesti. Hintaeron huomaa kun katsoo oma fortum sivuja ja erään toisen sähköyhtiön asiakaspalvelija heittikin , että teillä on ollut huono sähkösopimus. Fortumilla säästän noin 10e kuussa edelliseen sähkösopimuksen verrattuna. Sopimukseni alkoi kesäkuun alussa, hintaeron huomaa ja lisäksi voi tehdä kiinnityksiä. Miinuksena identiteettisuojan väkisinkaupitteluyritys. Identiteettisuoja toisi lisähintaa sähkölaskuun, tätä koitettiin myydä vähän väkipakolla. Sari ihlberg
Tervetuloa,

Sari

46,05

kWh

Kulutus 4 - 19 kesä

2,92

€

Kustannus 4 - 19 kesä

Ei vielä laskuja

6,34 c/kWh

Fortum Tarkka

Yleiskatsaus

Sähköni

Laskuni

Sopimukseni

Yleiskatsaus
Tervetuloa,

Sari

19,01

kWh

Kulutus 1 - 6 syys

1,27

€

Kustannus 1 - 6 syys

6,70 c/kWh

6 syys 2026

Kaavio päivitetään tämän päivän hinta
Alin hinta

0,20

c/kWh

Korkein hinta

5,99

c/kWh

18.45 - 19.00

22.15 - 22.30

3,97

c/kWh

Pörssisähkön hinnat Kaavio
End of interactive chart.
Päivittäinen keskihinta (ilman välityspalkkiota) 1,33 c/kWh

Kaavio

Taulukko

Huomenna
Näytä hinta, sis. alv

15 min tarkkuus

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