Overpriced, inflexible and only partially helpful
Appealing tool that looks like it does everything. While relatively easy to set up, lacks a lot of obvious features needed to go into depth for anyone on staff. The biggest problem: Long term contract and ridiculous pricing which does not allow to reduce seats when you downsize. Zero flexibility in payments as well (paying 2x per year rather than in bulk).
In our case, it's literally 10x more expensive than using Jira + Tempo + Xero.
If you're already with this company and need to leave, you can export your files using the API. ChatGPT can help you with a script to download everything. I tried asking for support with this and got no response, so sadly not even good off-boarding.

