Excellent service. As a person who has awkward feet and normally would never send away for shoes it was extremely useful to be able to talk to the team (Karen). She was friendly, polite and knowle... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've used Foot Active for more than a decade and been very happy with their arch supports. As I developed a bit more discomfort than usual and was clearly over-pronating I decided to try the "medical"... Se mere
Virksomheden har svaret
I ordered some 3/4 metatarsal insoles, unfortunately when they're in they make my shoes etc too small in length and my toes push against the end. I contacted customer services who were extremely help... Se mere
I needed insoles. Lots of choice available and excellent quality. It allowed me to buy cheaper deck style shoes for summer and use the orthopaedic insoles for comfort. So much lighter to wear in summ... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FootActive is one of the World's leading suppliers of Orthotic Insoles and lifestyle insoles. We work closely with our team of Podiatrists and Physiotherapists to make sure our insoles are at the forefront of orthotic technology.
Kontaktoplysninger
Unit 3 Murray Court, Murray Way, BA9 9RS, Wincanton, Storbritannien
- 01963 33088
- footactive.co.uk
4,7
Fremragende
5 t anmeldelser
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Excellent service. As a person who has awkward feet and normally would never send away for shoes it was extremely useful to be able to talk to the team (Karen). She was friendly, polite and knowledgeable about Plantar Fasciitis.
The trainers are great . They look good and are definitely going to be a help with supporting my feet. The delivery service was fast too.
I would happily buy from them again. Thank you. Jane.
10. april 2026
So far so good
I am pleased with the insoles. So far they appear to be helpful with less stress on the balls of my feet. Time will tell if I would award 5*’s.
10. april 2026
They fit into all my shoes the insoles…
They fit into all my shoes the insoles and made walking much more comfortable.
10. april 2026
Can definitely feel a difference this…
Can definitely feel a difference this last week, the pain in my heals is definitely easing 👍
9. april 2026
Ordered an item to be delivered by…
Ordered an item to be delivered by Royal Mail 24 hour tracked, but still hasn’t been received by Royal Mail a week after I received an email saying your order has shipped. Needless to say money has been taken from my account
9. april 2026
Besvarelse fra Footactive
Dear Mrs Robertson,
We are sorry to see your negative review.
I can confirm your order was despatched the same day the order was placed. Unfortunately, this does seem like it has gone astray in the post. Sadly, this is out of our control, but we will of course help resolve to resolve the matter.
I can see on the system you have already contacted our team, and we confirmed we would send a replacement order at once. This has been done as requested.
It is frustrating when orders aren’t delivered on time, but we have acted swiftly to rectify the matter.
Regards
FootActive
Excellent customer service I ordered some 3/4 metatarsal insoles
I ordered some 3/4 metatarsal insoles, unfortunately when they're in they make my shoes etc too small in length and my toes push against the end. I contacted customer services who were extremely helpful but couldn't really offer a metatarsal alternative. I was going to return them but as they were only £23 and seem to be good quality I have decided to keep them in the hope they might fit in any future footwear I buy
8. april 2026
Good insole provides arch support for…
Good insole provides arch support for my low arches.
8. april 2026
Besvarelse fra Footactive
Thank you very much for your positive review.
Besvarelse fra Footactive
Thank you very much for your positive review.
Besvarelse fra Footactive
Thank you very much for your positive review.
Besvarelse fra Footactive
Thank you very much for your positive review.
Fourth pair we have purchased- Delighted!
Super fast delivery, very pleased with the shoes but then this is the fourth pair we have purchased!
7. april 2026
Besvarelse fra Footactive
Thank you very much for your positive review.
Insole is uncomfortable.
Unfortunately, my daughter finds the product very uncomfortable. It’s expensive to keep trying things. We will probably try getting some made for her. She has standard looking feet, but perhaps over-the counter products are not going to be a solution.
7. april 2026
Besvarelse fra Footactive
Dear Madam,
We are sorry to see your negative review.
We do have a wide range of insoles in various densities so maybe another product may be more suitable.
Wearing orthotic insoles for the first time can seem uncomfortable as you will not be used to the support. This is quite common but if orthotics are required it is worth persevering.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive
Besvarelse fra Footactive
Thank you very much for your positive review.
Besvarelse fra Footactive
Dear Sir/Madam,
We are sorry to see your negative review.
We can see you ordered the FootActive Comfort. This is a medium density insole but still has a decent arch support. There is some flex after the arch but this is standard as not to be too rigid whilst walking.
We do have a wide range of insoles in differing densities so another option may be more suitable.
Perhaps you could contact us directly so we can help resolve the matter.
Regards
FootActive
Besvarelse fra Footactive
Thank you very much for your positive review.
No quibble replacement.
I've used Foot Active for more than a decade and been very happy with their arch supports. As I developed a bit more discomfort than usual and was clearly over-pronating I decided to try the "medical" product rather than "comfort" I had been using. This proved to be a mistake and so I returned the products and they were replaced with no quibble which I am very happy about. But I'll need to get the source of new foot pain checked out!
27. marts 2026
Besvarelse fra Footactive
Thank you very much for your positive review.
Absolutely brilliant
Absolutely brilliant. I always use this company and have found all the products excellent
I buy insoles , compression socks and flip flops. Very happy
1. april 2026
Besvarelse fra Footactive
Thank you very much for your positive review.
The trainers are just as perfect as…
The trainers are just as perfect as the day I read about them online.
1. april 2026
Besvarelse fra Footactive
Thank you very much for your positive review.
Comfortable and very effective
Delivered quickly, easy to adjust to fit my shoes and very comfortable and effective.
31. marts 2026
Besvarelse fra Footactive
Thank you very much for your positive review.
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