flysafair.co.za Anmeldelser 

Good day.

I would like to humbly rate the service I got from Nate Smit I may be wrong about the surname but I was on Flight FA353 from Cape town to Lanseria

Nate was such a pleasant person exceptional would be an understatement thank you for your service when we speak about customer centricity we speak about the service I got from you. I was so emotional even that's how touched I felt and how much I appreciate your assistance

Our experience with FlySafair was frustrating due to how the boarding process was handled. At the gate, a staff member shouted out the flight number instead of using a proper announcement system or digital board. With the long queues and general airport noise, many of us couldn’t hear what was being said—especially those with hearing difficulties.

Because of the lack of clear communication, we had to rush to the gate last minute. My partner couldn’t check in her luggage in time and was forced to pay extra, even though the situation could have been avoided with better organisation.

This felt unprofessional and inconsiderate. A simple screen showing boarding information or a proper PA announcement would have made the process smoother, more inclusive, and far less stressful. We hope FlySafair takes this kind of feedback seriously and makes improvements for future passengers.

Flight was only 3/4 full, yet some passengers had to store their carry-on luggage at their feet, as there was no over-head space available. Lady in the next seat, was literally traveling with a full, plastic refuse bag on her lap. A gentleman asked for a form in order to lodge a written complaint, for having to store his luggage at his feet. He was given a "barf-bag" and told to write his complaint on it.

You cannot check in online without selecting a seat first - which the website states you have to pay for. (each seat had a cost) There is no option to skip seat selection or have it randomly applied. Very sneaky!

They don't respond to queries relating to customer service which lead to their customers having to pay high costs unnecessarily. They just want to make money. Where there are options to choose how to pay they tell you the method with higher amount and pretend it's the only way. New boarders be careful.

Best airline when flying domestic in South Africa. Always on time and very frequent flights.

Failed to make a payment via their app however they made a phone call to advise way forward. I have tried booking with alternative app but the choice of airport is not available

SAFAIR do not have a 24 hour cancellation policy. They deduct R 300 per sector if you cancel even 1 minute after booking. Not even an option to refund to voucher.

Very poor service. they overbook and once the plane is full they give an excuse. Was travelling from Harare to Jorburg. Cheating does not work and its unethical.

Today I had a very unpleasant experience with one of your security staff. I am travelling on FA200 from Johannesburg to Cape Town. Upon reaching the security conveyor belts the security there just stared at me and wouldn’t help with baskets that are used to put items into. I am from England but I am South African so I can understand vernacular fluently even though my immediate spoken language is English. Him and 2 of the other collègues found jest in him treating me this way. They went off in Zulu assuming I cannot understand. He said I don’t even know what she wants she knows what she’s supposed to do. And another collegue laughed and said no you have to tell her. I reached out to get the basket myself to put my items into because even when I asked him for help he completely ignored me! But when the white couple behind me arrived he was all smiles and ready to help them. This is part of the reason I left this place because of black peoples treating other black people like trash but ready to smile to white people and be helpful. It is a sickening mentality and the fact that everyone that was working there thought it was okay to laugh and try and humiliate me instead of correcting his behavior says everything I need to hear about this airline and it’s staff. I have booked a return journey from Cape Town, however after that belittling treatment I would like help in cancelling my returns itinerary and being refunded for that itinerary. I do not want to fly this airline ever again.

I recently had a distressing experience with FlySafair on Flight FA-463 from Cape Town to Durban on October 3, 2024, and I feel compelled to share my story.

Initially, our flight was delayed and then turned back due to multiple onboard medical emergencies, with several passengers losing consciousness. This situation not only raised serious safety concerns but also meant that my family and I missed an important conference, rendering our trip unnecessary. The airline's handling of this crisis was alarming, as there seemed to be a complete lack of preparedness for such emergencies.

As the delay stretched on, the conditions onboard became uncomfortable. The lack of adequate ventilation made several passengers, including myself, feel ill and light-headed. We felt compelled to disembark for our own safety. Throughout this ordeal, communication from FlySafair was virtually non-existent; we received no information about how long we would be grounded or when we could expect to arrive in Durban.

To add insult to injury, FlySafair offered us a partial refund for our return flights but denied any refund for the outbound leg. The vouchers they issued are useless to my family and me since we have no intention of flying with an airline that demonstrates such a disregard for passenger safety and responsibility.

Overall, my experience with FlySafair was incredibly disappointing. The lack of customer service during a crisis and the inadequate response to our situation have left me feeling frustrated and undervalued as a customer. I cannot recommend FlySafair based on this experience and urge others to consider alternative airlines that prioritize passenger safety and effective communication.

FlySafair changed the price of a booking while I was paying for it online. It does not tell you the price change; it states "insufficient inventory." Whatever that means. When I called the helpline, they wanted to charge me R200 for CUSTOMER SERVICE.

I booked us in online. Seats 15 E and 15 F. Received the boarding passes. At the airport, we received our tickets/boarding passes. Because we were booked in beforehand, I did not check. Much to my surprise I sat on 30B suddenly. How does this happen?

FlySafair's service has fallen short of expectations. Their special airfare deals appear misleading. A request for special assistance for an elderly passenger was neglected. Phone inquiries were handled poorly, with requests for reference numbers, unexplained inability to locate bookings, and unproductive hold times of over 15 minutes. The airline's inefficiency in arranging special assistance raises concerns. As of this writing, assistance remains unconfirmed. This Company does not care about its customers. The overall experience has been disappointing. Those contemplating travel with FlySafair should explore reliable alternatives.

Always terrible management and delays at OR Tambo. You need more staff and you need an operations manager. Please it’s always chaos.

Today on the 9 of October I arrived at airport at 05:18 my sister was on the line to check in so after people in front has been help when she get in was told she 2 minutes later so she must catch the next flight our mother is in hospital fighting for her life they ddnt care the lady who was there she just said go to help desk when I get there trying to explain we need that flight coz my sister had to be in Durban to rush to my mother I was told it's closed and the guy he's Xhosa said I mustn't come here being rude I never sleep I left home at 4:15 to rush my sister tjoe I never been so heartbroken like this if this is the way you do business it's horrible and we were there just in time all desk were busy so we were supposed to jump other people.... Bad service ever and I'll never in my life travel with flysair even on my coffin they must never

Shocking service from Flysafair. After my father was hospitalised for open heart surgery, I had to cancel his flight as he was no longer able to fly. When I called in to cancel, I was only given the option of being issued a voucher and no mention of a full cash refund was mentioned. After researching their terms and conditions, I found that he was entitled to a full cash refund in the case of hospitalisation which was never offered to me. Almost 3 weeks later and after numerous calls (and holding) and emails sent with no reply I am still fighting for this refund. Sorry to say that I will never be flying with this service provider again and I will be spreading the word. They simply couldn't care less about their customers. My father is 77 and recovering from a major heart operation with numerous unforeseen medical bills which will have to be paid and flysair couldn't give a hoot. Shocking service!

The most awful service that i experimented in my life. They don't have training to talk people.

FlySafair

The best airline.
I have taken Cemair and Airlink many times to many different destinations; FlySafair the best.

Big planes with 3 seats on all sides. B373-800.

Although seating is bit snub, very clean and comfortable.
All snacks and drinks are purchaseable. Boarding easy without problems.

Bagage drop fantastic : they have many counters open and very friendly staff.

Best electronic communication as well. They spontaneously send you via email regular updates, notifications of online check in , as well as boarding pass.

They also join you spontaneously with their whatups which facilitates things enormously: they send reminders , time schedules and once again boarding pass spontaneously.

No delays
No bad behaviour
No unfriendly staff

Seats 13-18 are on the wigs
Boarding and exit are made easier and quicker by allowing front of back exit and boarding

Best of all, most competitive prices ! You won’t find better.

Also used their after care telephonically , and telephone numbers worked- their queueing line was short and the person helping me was helpful and very friendly.

Flysafair prides itself on being a punctual airline. While this was true for us as passengers, the same cannot be said for one of our pieces of luggage, which arrived more than 36 hours after us, without any compensation, even though this was detrimental to us (our luggage contained children's clothes and equipment). To avoid if possible.