Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Se mere
Virksomheden har svaret
Great price, quick delivery. I ordered 5 wood wall panels for my office. easy to install and great quality. All good.
Virksomheden har svaret
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Kontaktoplysninger
11 Scott's Road, PA2 7AN, Paisley, Storbritannien
- floormonster.co.uk
3,9
God
298 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
These guys are great
These guys are great - always the best price and super helpful and obliging customer service. Used them twice now - great service each time.
5. august 2025
Besvarelse fra Floor Monster
Thank you very much Kate, we appreciate you coming back to us again and many thanks for your order and kind feedback.
Beware of phoning this company
The initial sales person was Jack who was very helpful and sent out the samples we required promptly. The second time we called we spoke to a different sales person who kept us talking for quite a long time - in fact until we were cut off.
Until then I was not aware that the number I had called was a premium number and was costing me money. Fortunately I have a cap on additional spend, but nevertheless I am £20 out of pocket.
The number was advertised in a banner at the top of the homepage saying “call us on this number” with no warning that it was in fact an expensive premium number.
I cannot therefore recommend this company and I will be looking elsewhere for my flooring.
15. juli 2025
Besvarelse fra Floor Monster
Thank you for your feedback
We're pleased to hear that Jack was helpful and that the samples reached you promptly. Regarding your second call, we’ve reviewed the recording and can confirm that our team member was actively addressing your queries when the line was unexpectedly disconnected.
We’d also like to clarify that the charges you experienced are related to your mobile provider’s rates for calling certain numbers. While the number is displayed on our homepage, we can also be contacted on our local office number which has been shared with you via email along with the requested quote for your flooring.
We truly value your feedback and hope we might have the opportunity to restore your confidence in our service please do feel free to get in touch via email or our office direct line 0141 8875698
Terrible - Would Never Use Again
Ordered and paid for a sample, but never received it. Terrible customer care and clearly no interest in making a sale. Avoid at all costs.
20. juni 2025
Besvarelse fra Floor Monster
Hi Maura,
I can see we spoke with you at the start of the week as the sample had not arrived. We then dispatched another sample the same day. Due to your postcode it will take a few days longer and is due to be delivered today.
They made it right
Did not receive samples. Jack kindly refunded the fee as I no longer needed them. Good service
25. juni 2025
Besvarelse fra Floor Monster
Hi Paul,
We had not been made aware by yourself that they have not arrived? We would be happy to send the samples out again.
Besvarelse fra Floor Monster
Thank you Caroline for your feedback, much appreciated
Hello
Hello, a great company asks you for a sample. Thank you. As soon as I choose my color, I will contact you. Thank you.
11. maj 2025
Besvarelse fra Floor Monster
Thank you Marie for your feedback and if you need any help with making an order please do not hesitate to get in touch.
Excellent service
Customer service and knowledge excellent making you feel at ease with the whole process
15. maj 2025
Besvarelse fra Floor Monster
Great to hear Alan, thank you for your great feedback
Besvarelse fra Floor Monster
Thank you Angela, much appreciated
The flooring was damaged on both ends…
The flooring was damaged on both ends so wasn't really happy with yhat
29. april 2025
Besvarelse fra Floor Monster
Hi Nick, thank you for your feedback, sorry to hear if the package arrived damaged, we can't see any correspondence from you of reporting this but if you can contact customer services and provide images of the damage we can follow this up with the shipping company and arrange to swap the damages, please just get in touch!
Besvarelse fra Floor Monster
Great to hear Beatrice, and if you need any further assistance, please do not hesitate to let us know
I wanted a barrel
I wanted a barrel, not a tub if you send me a small tub which cannot complete the floor not very happy and I wanted a light grey barrel to finish the floor, unfortunately you sent me a small, very small tub
24. april 2025
Besvarelse fra Floor Monster
Hi Hamid, thanks for getting in contact but think you may be mistaken, as your order with us was for a Free Laminate flooring Sample, perhaps you have reviewed the wrong company.
The samples were nice colour wise
The samples were ok colour wise , but unfortunately thickness is a bit too much . I am looking for 8-10 cms thickness in same colours, if you have them please arrange samples to be sent to me please. Thks
8. april 2025
Besvarelse fra Floor Monster
Thank you Sayed for your sample request and for getting in touch, we will be sending some 8mm sample options to you so let us know how you get on with those!
Deposit not returned
Wrote a review, interesting the review is no longer here.
Poor poor service, also wouldn’t return deposit.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Floor Monster
Thank you Paul - we can't delete reviews (whether good or bad) contact customer services if you wish for more information
Very customer focused and great service
10. april 2025
Besvarelse fra Floor Monster
Thank you Trevor for your great feedback much appreciated
floor sample
Requested a floor sample to match our original floor and it arrived promptly.
1. april 2025
Besvarelse fra Floor Monster
Thank you for your review and if you need any assistance with making a purchase please do not hesitate to let us know
Stairs
Hi everyone, we are recommended this site to buy materials for the stairs.
Staff helped us with everything and delivery was organised and the quality of the materials are very good nice color as well we choose and we are happy
Thanks very much!
11. marts 2025
Besvarelse fra Floor Monster
Thank you Octavian we really appreciate your great feedback and glad all went well with your order, if you do need anything further please feel free to get in touch
Floor Monster has good service
Floor Monster has good service, with helpful staff and prompt deliveries. Samples arrived quickly, and communication was clear. While I’ve had positive experiences ordering, there's room for improvement to make the process perfect. Overall, a decent company for flooring needs.
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra Floor Monster
Thank you Ronette appreciate your feedback and we would love to listen to any recommendations you have as to how we can improve our service, please do let us know directly
Besvarelse fra Floor Monster
Thank you Anne for your kind feedback its much appreciated and if you need anything further please do don't hesitate to let us know
Purchased staircase steps
Purchased staircase steps,
Excellent service and good quality, ordered and received with in two days. Will recommend to others.
9. juli 2024
Uopfordret anmeldelse
Besvarelse fra Floor Monster
Great to hear Mereena and we really appreciate this! if you do need anything further please do not hesitate to let us know
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.