FlightGuru Anmeldelser 373

TrustScore 2.5 ud af 5

2,7

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

ABYSMAL CUSTOMER SERVICE. We have booked a package to Sri Lanka with transit through Doha. ABTA advise that members might be able to offer an alternative holiday.If they can't, or if the alternative... Se mere

Bedømt til 5 ud af 5 stjerner

EXCELLENT SERVICE- Flights cancelled because of IRAN problems/airspace shut etc. tried very hard numerous times over several calls to help me with airline/alternative future flights etc- but decided i... Se mere

Bedømt til 1 ud af 5 stjerner

Avoid this company at all costs. Totally dishonest company. Jason ( which won’t be his real name ) took £200 for allocated seating which we didn’t get. Jason lied for 6 months about where the money... Se mere

Bedømt til 4 ud af 5 stjerner

I'd give a 5 stars, but I've tried to call customer service to ask about a tax money taken and refunded the same day, my calls _ 5 times total, never get through. I was put on hold, but there was no m... Se mere

Virksomhedsoplysninger

  1. Rejser og ferier

Skrevet af virksomheden

Flight Guru is a flight booking engine that focuses on cheap business class & first class flights. Save thousands when flying internationally to London, Paris, Rome and more...


Kontaktoplysninger

2,7

Under middel

TrustScore 2.5 ud af 5

373 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Flight Guru reneged on the price offered.

Flight Guru offered a rate on a flight and then could not confirm it with the airline so my only option was for a worse flight that cost $1,000 more. Flight Guru did not communicate the failure to secure the flight until I contacted them 3 days later. The search for a flight was on Google Flights which directed the purchase to Flight Guru rather than the airline. Next time I will go to the airline's website to book.

25. april 2023
FlightGuru-logo

Besvarelse fra FlightGuru

Dear Jeffrey. We are sorry we could not fulfill the rate you originally saw on our site. The delay you mention was in our effort to get that rate. When it proved unavailable, all we could do was offer the option of refund, or best rate available. We can confirm that the rate you ended up choosing from us is indeed the best rate on the market. We continue working on the accuracy of our live inventory.

Bedømt til 4 ud af 5 stjerner

I liked the layout of the main search…

I liked the layout of the main search screen. Was simple to understand. I didn't like being told there was only 2 seats left at the shown price and I would have to wait up to 24 hours before I could know I actually got the seats.

24. april 2023
Bedømt til 5 ud af 5 stjerner

Great Price and everything went…

Great Price and everything went through. I've had problems in the past with low prices from others but this one was real. Confirmation took 24 hours. I checked with the airline and got confirmation and seat selection.

28. april 2023
Bedømt til 5 ud af 5 stjerner

I was thrilled to have secured the best…

I was thrilled to have secured the best price for my last-minute flight including an acceptable layover duration. The flight was confirmed relatively quickly which was important as the flight is only 3 days away and, very important: I received exceptional customer service. I received a refund for some charges that should not have been made so I replied to the notification asking for clarification. Cathy called me to explain the refunds and also re-confirmed the explanation via email. I will be using FlightGuru again and can recommend to friends and family. Thank you for the great experience!

26. april 2023
Bedømt til 5 ud af 5 stjerner

Flight Guru has high standards…

Flight Guru has made an excellent experience. I did not understand all the details and Zach went above and beyond to fix it and explain what I did not understand. Flight Guru, is awesome. I will continue to use them like I did for this trip. I trust them totally. Thanks Zach

12. april 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Everything was great

Everything was great. First I thought it was a scam reading all these reviews.. I can’t say nothing but good things. We purchased 3 tickets and it took like 6 hours to get the tickets. I was trying to call them..the line was always busy. But you have a options of stay in line or they will call back. After 2 hours they called me back. We got our tickets within 6 hours. I don’t know why but the tickets are really cheap.We spent half of the money what the tickets usually cost.

16. april 2023
Bedømt til 1 ud af 5 stjerner

After booked the flight and made…

After booked the flight and made payment, received the email and phone call from FlightGuru that the price went up 10%, and they can't honor the price that I had. Either have to pay extra or cancel the booking.

21. april 2023
FlightGuru-logo

Besvarelse fra FlightGuru

Dear Eric, we realize that it is an inconvenience to not be able to fulfill a fare and we apologize for this. We book thousands of fares every month automatically, but unfortunate there are a few which are displayed as cached results and upon trying to book turn out to be expired. We are always trying to improve on this and when it happens, we do offer your money back if you would rather not proceed.

Bedømt til 1 ud af 5 stjerner

Horrible Experience.. Even though we had flight confirmation…

Even though we had flight confirmation and ticket numbers from Fight Guru, our flight from LA to Tokyo had been suspended by Singapore Airlines. Their gate supervisor stated that Flight Guru did not complete the process. We have been delayed by a day, incurred added expenses and the alternate flight is not as convenient and takes us to a different airport which is not near our hotel.
In checking on our return flight to PHX, we are also being inconvenienced with an additional stop, much less convenient travel and a very long layover in LAX on the last leg to PHX.
In over 60 years of extensive travel, this is the worst experience ever!!.
Throughout this ordeal, our agent, Chris Acosta, kept telling us he couldn't do any better due to the added cost involved!
We did nothing wrong. These circumstances were caused by Flight Guru and a much better effort should have been done to correct the problems.

18. april 2023
Bedømt til 5 ud af 5 stjerner

I call and left a message regarding my…

I call and left a message regarding my coming flight confirmation and she return my call and solved the problem instantly thank you Claire R keep it up you do a great job Flight Guru is the one when you need everyone go for Flight Guru when you need a ticket and good service too thank you Claire! Saw Im Anne T Hobbs

16. april 2023
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

I don't know how I found this site

I don't know how I found this site, but it worked well for me and the airline and price I ended up was dramatically better than what I had been seeing. I didn't like the uncertainty of all the stuff about if the airline didn't accept the purchase they wouldn't give you your money back, just a credit. It worked out OK though

6. april 2023

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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