a good service when u need to plan some air travels, not gonna lie here, the prices are not high and all is arranged in a logical way, but replies can be faster
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nopeaa toimintaa ja lentoliput oli kuin tilattiin. Ainut, mikä hämäsi oli viesti missä kerrottiin että lähetämme sinulle pnr -koodin, jota jäimme odottamaan. Tätä ei kuitenkaan tullut, menimme sitten... Se mere
Varaaminen oli sujuvaa, mutta matkustusasiakirjat kesti monta päivää. Tosin välissä oli viikonloppu. Torstaina varasin ja maksoin ja liput tuli vasta maanantai-iltana klo 20.00. Ehdin jo hermostua, k... Se mere
Virksomheden har svaret
Muut sivustot olivat aivan järkyttävän huonoja!!! Esim. Tripmonster ja Tripgenio: maksuvaiheessa hinta joko hyppää reippaasti ylöspäin tai tulee ilmoitus ettei paikkoja enää ole:(:(:( Näihin verrattun... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Flightfinder.se on pohjoismainen verkkomatkatoimisto, joka keskittyy markkinoiden parhaimpien ja edullisimpien lentomatkojen välittämiseen. Verkkosivuiltamme löydät nopeasti ja vaivattomasti lennot, joiden hinnat ja lentoajat sopivat parhaiten tarpeisiisi. Flightfinder on osa Flygpoolen AB:ta, jonka pääkonttori sijaitsee Tukholmassa. Emoyhtiön ansiosta Flightfinderilla on parhaat lentolippuja koskevat sopimukset kaikkien suurien lentoyhtiöiden kanssa. Lisäksi tarjoamme kilpailukykyiset hinnat hotellimajoitukselle ja autonvuokraukselle kaikkialla maailmassa. Flightfinderin asiakkaana tunnet olosi turvalliseksi, sillä matkoillamme on valtion matkatakuu. Flightfinderilla on täydelliset IATA-oikeudet matkadokumenttien myöntämiseen, ja maksuratkaisuina käytämme DIBSia, Klarnaa sekä useimpien suurien pankkien huipputurvallisia maksujärjestelmiä.
Kontaktoplysninger
Käsityskyky koetuksella
Muuten ok, mutta lopulta tuli ihan käsittämätön teksti, josta ei saa mitään selvää, mistä voin tulostaa lentoliput. (olen sentään verkosta ostanut satoja lentolippuja ja ikinä ei ole näin ihmeellisesti hoidettu asiaa)
18. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Dear Marju,
nowadays travel happen on the so called e-tickets, which is just a number.
In case if you wish to print out your travel document, please refer to the e-mail we have sent to you, called - your itinerary.
Otherwise contact our customer support to receive any kind of help.
Thank you for your feedback!
Best regards,
Flightfinder
Besvarelse fra Flightfinder
Hello and thank you for the feedback.
this will be checked and we will get back to you.
Best regards,
FlyUvet
Muuten toimi hyvin
Muuten toimi hyvin, mutta lentolippujen ja varausnumeron suhteen jouduin olla yhteydessä asiakaspalveluun kun ne eivät tulleet normaalisti 24h sisällä minulle.
15. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Dear Arto,
thank you so much for the given rating!
We hope to see you online with us soon again.
Best regards,
FlyUvet
Besvarelse fra Flightfinder
Dear Joni,
thank you for your commentary!
We hope to see you online with us soon again!
Best regards,
Alina
Claims
Flightfinder
Flight finder did not help me to…
Flight finder did not help me to correct spelling name. Very very bad service
13. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Dear Muhammad,
the decision to help with the name correction does not depend only on us, but the carrier and their rules in regards with the mentioned matter.
There are certain airlines, which do not allow any name correction, as in your case.
We will, however, try to take contact with them again to discuss if there is any possibility.
Best regards,
Alina
Claims
Flightfinder
Simply and easy booking system..
Simply and easy booking system... also payment with visa debit works.
9. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Hello Harri,
thank you for your commentary!
We hope to see you online with us soon again.
Best regards,
FlyUvet
Sopiva matka löytyi helposti ja matkan…
Sopiva matka löytyi helposti ja matkan tilaus oli helppoa. Selvästi aiempia varauksia parempi kokemus.
8. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Dear Juha,
thank you for your commentary!
We hope to see you online with us soon again.
Best regards,
FlyUvet
jVery confusing and hard to follow I…
jVery confusing and hard to follow I should have looked for an English version
My husband, Finish born and bred, had no idea what a 'verotunnus' is. Looked at old tax forms and could find no such term. Writing this o my husband's behalj.
.
8. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Hello Timo,
thank you for your constructive commentary. We will take this into consideration further.
Best regards,
FlyUvet
erinomainen
5. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Hello,
thank you so much for your meaning and given rate.
We hope to see you online with us soon again.
Best regards,
FlyUvet
Nopea varaus ja turvallista
5. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Hello,
thank you so much for your meaning and given review.
We hope to see you online with us soon again!
Best regards,
FlyUvet
Helppo käyttää....
2. oktober 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Hei,
Kiitos palautteestanne.
Toivomme nähdä teidät sivullamme uudelleen tulevaisuudessa .
Parhain terveisin,
Flightfinder
Hyvin meni👍
29. september 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Hei,
Kiitos palautteestanne.
Toivomme nähdä teidät sivullamme uudelleen tulevaisuudessa .
Parhain terveisin,
Flightfinder
Kun reittivalinta ei toiminut loppuun…
Kun reittivalinta ei toiminut loppuun asti niin oli aina täytettävä tiedot alusta alkaen uudestaan, muuten hyvä palvelu
24. september 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Dear John,
thank you for your positive feedback!
We hope to see you online with us soon again.
Best regards,
FlyUvet
Hidden fees and very bad customer…
Hidden fees and very bad customer service
25. juni 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Dear Pentti,
you did not, unfortunately, provide an order number so that I can look into the case, but must already say that we clearly suggest that we are working in accordance to the airline rules when it comes to changing or cancelling the tickets.
The price is always explained even in the offer, as it cannot be general. For every change the gap in prices is different, for instance.
Otherwise we thank you for your meaning as we appreciate any and each of them.
Best regards,
Alina
Customer relations/Claims
FlyUvet
Kinaavat asiakkaan kanssa
Aiemmin ok kokemuksia ja niin nytkin sain lentoliput ostettua mutta menivät sitten kirjoittamaan meidän nimet väärin muodossa etunimitoinennimimr ja kinaavat siitä että tämä on täysin normi tapa. No ei ole ja finnair ihmetteli asiaa myös ja sanoi että laiskat matkatoimistot tekevät tätä JA tästä voi olla hankaluuksia esim checkinnissä (joskin lennolle pääsee kyllä). Tämä nyt on aiheuttanut ainakin sen ettei matkaa voi noutaa järjestelmissä kuin manuaalisesti kikkaillen. En ole aiemmin edes tässä firmassa törmännyt moiseen. Ja sitten se jatkuva kinaus asiasta. Eikä ole suomen kielistä palvelua vaan joku ruotsalainen kesäesa kirjoittaa translaattorilla huonoa lontoota. En tilaa täältä enää jatkossa mitään.
4. juni 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Hello and thank you for your commentary as we appreciate any and each of them,
fact that the name and title stands together is nothing with laziness to do. This depends on technical space in the exact booking system.
This never affects the trip unless the name is written incorrectly in regards with the passport.
Best regards,
FlyUvet
Total b*lls**t, BE AWARE!
Total b*lls**t! I made a reservation from Helsinki to Denpasar via Dubai. Made a payment in full during the reservation, 1202€.
When I went to the airport for check in, I was demanded to pay extra 340€!!! When I informed Flightfinder this, demanding explanation and refund (I sent them a copy of receipt), they just did not answer anything.
I will take this case to European Customer Complaints-organisation!
NEVER EVER WILL I USE THIS SITE AGAIN! SCAMMING AND BETRAYING CUSTOMERS!
7. maj 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Dear Kimmo,
thank you for your commentary.
As been explained in your case, we could not know why the airline took extra payment from you at the airport. After some negotiations they admit the misunderstanding and we will let you know as soon as only possible on the result.
Generally must explain that any ticket which is a subject of the schedule change in most cases is re-booked to the alternative given by the carrier without any cost which applies directly from the airline.
Otherwise we have been following your case all the way and will continue as mentioned.
Best regards,
Alina
Customer relations/Claims
Flightfinder
THEY CANCEL and then THEY KEEP YOUR MONEY to finance themselves.
I made reservation, the money was debited from my paypal account and the reservation was confirmed.
A few hours later, I received an email saying that they suspected fraud and THEY DECIDED TO CANCEL.
24 hours later, they are saying that IT WILL TAKE THEM 3 DAYS TO REFUND they money they have taking from me (although paypal refunds are immediate)
It seems that the way they finance themselves is by taking your money, then cancelling and then a very very slow refund.
On top of that, the phone numbers they informed on their websites do not work (I tried all the phone numbers of all the countries), and answers on their internet customer service takes a lot of time, do not answer the questions and never give a solution.
In summary: awful service, cancel against the will of the client, and keeping your money for many days.
DO NOT USE THIS COMPANY!
16. april 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Hello Fran,
the ticket was canceled due to possible fraud. Unfortunately, but an IP address did not match with the exit destination. The case is canceled as soon as the system synchronizes information and finds inconsistencies.
These are basic safety rules and cannot be affected by us, as such actions are dictated by global fraud prevention.
Best regards,
FlyUvet
CANCELLED BY THEM AND NO REFUND!
Booked a return flight with them and due to unfortunately missing my outward flight, they have just cancelled the return, with NO
NOTIFICATION, no information provided, no refund, no explanation, no assistance at all! Luckily i checked my booking just 2 days before departure and guess what?! I find my booking being cancelled!
Working in tourism industry, I perfectly know that when you cancel a prepaid and confirmed service, against customer's will, you eventually refund the fee. Well, guess what? Not here!
Awful customer service! They took and kept my money for 2 trips, delivered none, and refuse to pay back for what THEY have cancelled. Absolutely unjustified and without any logic!
AVOID this company and its affiliates!
16. marts 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Dear Tatiana,
the situation you are describing is called a sequence of coupons, and, must be strictly followed, in order not to get the flights cancelled.
This is each customer own responsibility to follow and has nothing with the agency to do.
Internationally the airline sells only the tickets as whole and not parts of it. Therefore if customer fails to follow the order, the carrier is cancelling the rest of the flight, after the unused part.
In case you are working in the tourism industry, this shall be more than clear to you. Also, you should suggest your customers get in touch with the agent, before the planning skip of the flight, or right after, as some of the airlines offer the change, even due noshow.
This would prevent the unwilling cancellation.
We are sorry to hear on the event, but thank you for bringing this up, as this gives us the opportunity to explain basic rules publicly.
Get back to us for refund of possible taxes, if you have not done that before.
Best regards,
Customer relations/Claims
Alina
FlyUvet
Missä liput?
Ostimme liput kaksi päivää sitten. Varaus on edelleen tarkistettavana eikä siitä ole vielä saanut vastausta. Lomake, johon matkustajatiedot syötetään, teki automaattisesti virheelliset nimet. Varmaan tästäkin yritetään saada meiltä lisämaksuja. Rikosilmoituksen teko on lähellä, jos emme saa lippuja pian.
13. marts 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Hello,
most of our processes with us are robotized. This applies to both sending tickets and references.
If , due any reason, you will not get this information, you are welcome to contact our customer support team during the whole day, late in the evenings, weekends and holidays.
Have checked and see that your ticket is sent to your registered mail address.
We thank you otherwise for taking time to give us feedback anyway!
Best regards,
Alina
Customer relations/Claims
FlyUvet
I have tried to register two packeages…
I have tried to register two packeages of skies on our fligt to Innbruck this coming saturday without succeeding.
4. februar 2019
Uopfordret anmeldelse
Besvarelse fra Flightfinder
Dear Susanna,
thank you for leaving this review, as it helps us to improve customer support.
Will look into your matter and make sure that you get an answer soonest possible.
Otherwise please note that special requests take time to proceed with, due different registering and confirming procedures.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.