Flamingo Candles Anmeldelser 

167
TrustScore 4.5 ud af 5

4,3

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Just purchased the acrylic logo keyring for friends. I have to say was a little worried they may be thin and cheap looking, but was so surprised by the quality (check them out) The site was easy... Se mere

Bedømt til 5 ud af 5 stjerner

Brilliant products and great quality. Fantastic customer service. Ryan at Flamingo was great. Original parcel wasn't delivered by the courier, so Ryan arranged a replacement via next day delivery, rec... Se mere

Bedømt til 3 ud af 5 stjerner

Great logos for keyring but didn't realise acrylic as wrongly assumed metal. Description does say acrylic but didn't read so my mistake. Will look into return policy as not good enough as gifts as loo... Se mere

Bedømt til 5 ud af 5 stjerner

It's that time of year when creature comforts become a top priority and these candles are perfect for creating a cosy autumn vibe. Ordered a little haul and was not disappointed! Service was great wit... Se mere

Virksomhedsoplysninger


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

167 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,3

Alle anmeldelser

(167)

31 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Brilliant British Business

Products are really good quality. The candles I bought all smell amazing, the desk plates are great quality and funny, the key rings are really cute as well. Lovely buying from a small supplier and being able to support a small British business. Great customer service and comms, and getting a thank you email for placing an order is a lovely personal touch. Would highly recommend and will definitely buy from Flamingo Candles again.

10. juli 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I placed an order yesterday but didn’t…

I placed an order yesterday but didn’t even have it receipted! I spent around £30 on a few unique keyrings. There seems to be no customer service number either. Not impressed thus far.

30. maj 2023
Uopfordret anmeldelse
Flamingo Candles-logo

Besvarelse fra Flamingo Candles

Hi there

Thanks for your review. We're sorry to hear that you're unhappy with the service you have received since placing your order yesterday. An order confirmation is sent to the email address you used to place the order. Sometimes this can get lost in junk mail or if the email address has been entered incorrectly. We do not have a telephone number but we have customer service email addresses which are all responded to within 24 hours. If you had emailed us, we could have resent the confirmation email or looked into the issue. As a small business, it is disappointing to receive a negative review before having any opportunity to resolve the issue. Please drop us an email to info@flamingocandles.co.uk and we can get this sorted. Thanks.

Bedømt til 5 ud af 5 stjerner

I love the flamingos!

I love the flamingos! Huge fan for years.
Speedy Delivery, gorgeous candles and super attentive customer service. They make it so easy to shop small.
I've told so many people about this company.
We love it!

25. januar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Outstanding Company!

Outstanding Company!! Very Quick delivery and excellent customer service. Have Shopped with them for the last 3 years and know that there'll always be a funny gift for a friend. Everyone loves the slogan candles. Thanks team!!

17. februar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great little item

Great little item. Excellent service really really pleased with this order.

Ordered a mother of cats key ring for my girlfriend. I left a note to be added and this was beautifully hand written on card in a lovely gift box what a really nice touch for such a simple but beautify this was an excellent touch... I have placed a second d order for my mum similar key chain and cant wait for her to get her special note.

Just lovely thanks so much really thoughtful and beautifully presented.

Will be back to order more and have just shared the facebook page as have some lovely things.

16. marts 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible customer service, below average products

The products are okay but the writing has already started wearing away on my key rings. My main issue though is the customer service, they were so passive aggressive, rude and unhelpful. I understand Royal Mail strikes are not in there control but the very least they could do is communicate realistic delivery time frames and when my order was very late and they neglected to send out my tracking info they really could have refunded my postage fee or at least apologised in a sincere manor. All I got was We’re sorry you don’t seem this acceptable, most of our customers have been very supportive and understanding. Just rude and passive aggressive. They say they’re a small business but this is the owners third company after 2 liquidated ones and they have a second company and that’s not something small businesses though so I think something doesn’t add up.

Edit: my apologies, the companies were dissolved not liquidated.

21. november 2022
Uopfordret anmeldelse
Flamingo Candles-logo

Besvarelse fra Flamingo Candles

Hi there

Thanks for your review. Your order was placed in the middle of the Royal Mail strikes, which was communicated all over our website and social media at the time. You placed the order via our cheapest method of delivery which was Royal Mail large letter for £1.75. This is not tracked. We have a courier option, as an alternative, which costs slightly more.

Yes, 99% of our customers were understanding and worked with us to resolve any issues. Our customers are amazing and we're so grateful! You were told on social media that a replacement would be sent out if your order didn't turn up, this was one week after you placed the order, even though we had communicated that orders were taking considerably longer to arrive with Royal Mail. Your order then actually arrived a day later, so obviously we could not justify sending a replacement out to you. I know that you were annoyed that you did not get a second order sent out for free. Unfortunately, as a small business or in fact any size business, we cannot send replacement orders out for no legitimate reason. Sorry about that.

Best wishes
Flamingo Candles

Bedømt til 1 ud af 5 stjerner

Not impressed with product cheap…

Not impressed with product cheap plastic thing and I thought the message would be on the key fob, 1st class delivery took 8 days.

9. februar 2023
Uopfordret anmeldelse
Flamingo Candles-logo

Besvarelse fra Flamingo Candles

Hi there
Thanks for your review. I’m sorry to hear that you’re disappointed with the keytag. We feel that they are a unique, fun gift and realistically priced at £3.85. We do list that they are made from acrylic in our product description.

You ordered the 'If You Don't Do It' Keytag which is very clear in the product image and description. You then added the giftbox and handwritten message. I'm sorry if you were confused by this. You paid £8.60 in total for a handmade keytag, giftbox, handwritten note and shipping. Again, I’m sorry that you feel that this is poor value.

Bedømt til 4 ud af 5 stjerner

Ryan's customer service

Unfortunately I placed my order just before postal strikes took place. Ryan's customer service, proactivity and speedy response about my order/delivery was excellent, resolved quickly and attentively. The products are wonderful and reasonably priced; just right as little gifts for my friends.

15. december 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Perfectly sweary!

Ordered a keyring as a gift and it came pretty quickly. The handwritten note is cracking too, beautiful writing. Would happily recommend and will be ordering from them again.

17. januar 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

WASTE OF TIME POOR COMMUNICTION

No communication, no update , said would deliver in a few days my item had not arrived and it has been over three weeks. Communication from seller is disgraceful and cannot even find contact details when I wanted to be in touch.

WASTE OF TIME

2. januar 2023
Uopfordret anmeldelse
Flamingo Candles-logo

Besvarelse fra Flamingo Candles

Hi there, thanks for your review. I’m sorry to hear this. All emails are responded to within 24 hours, most within 8 hours. Unfortunately I can’t locate your order because I don’t have any information. With regards to delivery, there have been massive delays due to the Royal Mail strikes. We have outlined this on our website. We offer a more expensive courier option which you can select at checkout, to try and avoid this. Our contact details are on the ‘contact’ page of our website. It would have been nice to have had the opportunity to issue a refund or send a replacement before you left a negative review. Best wishes, Flamingo Candles.

Bedømt til 5 ud af 5 stjerner

First class customer service and…

First class customer service and awesome gifts

I made an order for a secret Santa gift during the Royal Mail strikes. I was so surprised by the amount of care and attention shown to me by Flamingo over such a low priced item. When the order arrived, it was everything I wanted. First class all round!

5. december 2022
Uopfordret anmeldelse

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