Felicity J Lord Anmeldelser 967

Terrible service. When we got the flat it was dirty and there were dead flies everywhere. The oven was broken we had to fix it ourselves. They said they were gonna fix the bathroom, it’s been a month and they still haven’t done anything about it. They got their money upfront and they don’t care about any of our problems now. Would not recommend. Do not get involved with them.

I had a tenant who would not move out - I could not be more frustrated about the total LACK OF SERVICE I am getting from Felicity Lord. They are:

- unresponsive - do not answer phones - do not return phone calls.
- incompetent - Issued incorrect papers so we lost 2 months

I am utterly in despair about how to move forward.

They are WORSE than Poor. They are just ABSENT.

No point in elevating to the manager (Natalie Carter) - she particularly does not call back (though her team are polite and try to be helpful).

DO NOT USE THEM IF YOU EVER think you may need some professional input.

Hassan Ali a Property Management Manager supported me efficiently and effectively in wrapping up a tenancy agreement refund in July 2024. Hassan subsequently stepped in to support me in ensuring an erroneous overpayment was addressed by the relevant people. Efficiency.

Poor rental management company, who took well over a month to return our deposit because they had failed to contact the landlord and actually complete the check out.

Incompetent at times with a refusal to read detail in emails or to log information on their systems, including fixes needed and dates of when they’d sent contractors out to quote for jobs (one gentleman came out three times to do the same quote whilst I had to hand slot in the broken blinds every night that we had for well over six months).

One of the worst experiences was when they took over 14 days to fix and replace our boiler which meant no hot water at all (washing up included) in the winter. They would not be rushed and said we should use friend’s homes for showers- despite the fact we are paying full rent?! They used only one gas boiler contractor, they’d not briefed him on where the gas and water stock cock was which was located outside of the building (and worse, it turned out they didn’t even have this information on file) and he was not interested in finding it when he eventually got to us. I then spent over an hour of my working day looking for it, and found the location via my neighbours. He decided he didn’t have enough time to complete the job because it was nearing mid day. He couldn’t come back for another full week after that and then he failed to arrive because he had a driving accident (which, fine can’t be helped but equally he shouldn’t have been on his phone driving). After much chasing, when the installation was finally done, it was faulty so we were without hot water again and with an agency who were rude in their manner and not appreciative of who much time we’d wasted chasing them and hosting contractors to get this sorted. They then had the audacity to put the rent up- we should have been compensated. The most infuriating part was the agency’s rudeness and lack of empathy for the living situation we were in.

Whilst moving out, and having given them the option of every day to host viewings for over a month, several of which they didn’t bother to turn up too themselves and where I had to show the potential tenants around, they demanded access on the last few days when we were trying to pack up, despite previously agreeing to give us a few days where we can actually move out. All because they’d not found anyone to occupy the flat which was over priced with serious damp issues, making my flatmate unwell.

The final draw was the fact that we had to email consistently to get our deposit back because they failed to complete the checkout properly. It was well over a month before we got it back.

They aren’t the worst agency I have had, and at times had good people who got things done, but there was a lot to improve.

I cannot comprehend my gratitude to Alex and the team at Felicity J Lord, Greenwich. They have all been outstanding throughout the whole sale process. The solicitor we outsourced was very poor in their communications with us, however Alex and the team continued to chase all parties involved in the sale and ensure the completion date was met. The team was very responsive with their emails and phone calls, answering any questions we might have, and pushing the sale through. If you are looking for a seamless process and a strong support network for selling a property then I would recommend the team at this branch. I can assure you, you will not be disappointed and the team will work tirelessly to ensure you are delivered with the best possible outcome.

5stars for the help from Hamzah Hussain to finally get us our deposit back
He was prompt at responding and taking actions
He picked up our case due to the failing of another branch who did not respond to anything we sent them
Despite the deposit return taking 29 days total from end of tenancy, I have no doubt we would still be in a dire situation of zero comms had it not been for Hamzah stepping in
He was always polite and helpful despite some tricky times of me not being so
Glad to have finally resolved
Thank you Hamzah
Stands out from the rest of the team and I can see why he is a Property Manager
Highly recommend

Please forward my further compliment to Sherree Valentine-Daines lady for being so lovely early morning, providing a delicious cup of coffee surrounded by beautiful "Fine Art Gallery"dominated by beautiful world of watercolors, shadows, reflections by hidden personality.....

Whichever tenant reads this please avoid this agency as a whole, please look at all the reviews attached.

I was a tenant and I had moved out early July, till this day I’m yet to receive my deposit back. The management team is the worst I’ve witnessed, constantly being referred to someone who has no clue on what they are doing.

I am currently going via TDS & the Property Ombudsman due to their mistreatment of me and my partner as tenants. Agency displays nothing but horrible ethics towards their tenants.

Please note, over a month and my deposit has not been returned.

If I could give Felicity J Lord -5 stars trust me, I would. Their service from start to finish was what could only be described as unprofessional and rude! From being the most irresponsive company (where they literally avoid your calls, texts or emails) or to being so incompetent that they do not get your security deposit back without having to waste time chasing them. If you can, completely avoid this lettings company unless you want to try and rent a house with a brick wall. Very very bad customer service and they do not care about tenants, just £! Avoid and all costs please, for your own sake.

Terrible level of service. New tenant has been trying to move in for a month, checks have been done but no contracts issued. When you call to chase, they promise one thing then nothing happens, no follow up on emails or phone to communicate what’s happening.
Old tenants are being chased for rent that would have been paid by new tenants if contracts had been issued and they could have moved in.
Branch operating in total disarray. Do not use.

Ayo was a pleasure to deal with! We had a few tricky things to sort but worked together to try find the best solution and with a few laughs along the way!
Made me day speak with him!

Speedy and helpful assistance with my enquiry. Both Cindy and Natalie both responded really fast to solve a problem I had, and sent me regular updates to kindly keep me in the loop. Very greatful for their help!

Poor customer service. Never got a response from the agency on time. It takes about 2 weeks to get an email response from them. Deposit still has not been released 3 months after we left the property. Property managers are not qualified to their job properly and looks like the management is not great at all

Josh was super efficient and helpful in my recent search for a rental property. I would not hesitate to recommend the service!
Thank you.
Carole

Although the house I rented was well presented, most of its functions were not working. This is not the fault of the agent, as they can only rent what was presented to them. During my tenancy, I was supported by Sherleen House, who was absolutely amazing from start to finish. I cannot fault her in any way. She did her very best while I was their tenant.

Mohammed of the PM Fjlord Canary Wharf has been impressive and proactive to ensure a seamless service. I am quite satisfied with the 5 star service.
Thank you Mohammed and best wishes
Akinwunmi

I find Felicity J. Lord's property management to be disorganised, lazy and incompetent. As a tenant, I don't have any authority over the selection of FJL and they take advantage of this. Every time I talk to a senior member of staff they act appalled and the lack of service we are receiving and yet, when copied in they are equally absent and don't seem to have any motivation to make things better. I wish landlord's knew how awful FJL's tenant facing services were but there is no mechanism for us to provide feedback to the landlord. The main issues I have faced are: significant delays in fixing maintenance issues; poor communication (lack of it, delayed response, rude in nature); no follow-up to ensure maintenance jobs are done and done well; no escalation measures when things are not moving forward/getting sorted; lack of responsibility, making it my problem to coordinate and follow-up with contractors repeatedly; etc.

A loathsome, crooked, inept company. We let our 2 bed flat in Stoke Newington and as the tenancy of our renters came up for renewal they disappeared- completely. nobody answered calls, nobody answered emails, the office was permanently closed. We could not get an answer from anyone on what happened at the end of tenancy. As such we had to deal directly with the tenants ourselves. After about 6 weeks they finally contacted us with no explanation as to where they had gone. We had, had to agree to keep the tenants on for a short period as there was no agent to handover at which point we were told that because we were now handling directly we were liable for several thousand pounds which we had to pay in order for them to release the very pleasant tenants deposit. Corrupt and probably illegal - I will never be abel to vocalise the stress this company caused me whilst pregnant and to then end up out of pocket. Also worth noting they push and push you to up the rent and fees paid by tenants, suggest you can get away without paying certain things and carrying out legal requirements and are literally speechless when you express that you want to price fairly and make sure the property is maintained and safe. How do these companies operate legally and in plain site?

Worst service I have ever seen in my life…. I had c section 4 months ago and since my delivery im calling the company and sending emails for the replacement of mattress but nothing happened yet… even after the visit of the company representative…

Charlie is friendly, patient, realistic, considerate, very informative and knowledgable and very responsive by phone & email. Charlie also has considerable knowledge and experience of Shared Ownership properties.

First experience of FJL was in 2007, when getting a valuation to staircase our shared ownership house, FJL was thee only agent out of four that gave us a realistic valuation. This is what prompted me to contact them first when looking to sell same house years later.

Charlie first valued our house in April 2022, not knowing if we would be selling up or one of us buying the other out. He gave us no pressure or hard sell tactics.

He provided a revaluation opinion in April 2023 but again no pressure. After a buy-out failed due to a short lease, I contacted him again in Nov 2023 for a formal consultation.

Whilst I was sure I wanted to go with Charlie, i used my head and sought two other Agents for comparison. I sent them all the five must-ask questions for any estate agent (google youtube "moving house with Charlie"... **a completely different Charlie)!!

The other two Agents gave very brief to poor, uninspiring replies whereas Charlie took the time to give full, detailed explanations giving me everything i was hoping to hear and showing he had really thought about how best to sell our property in that specific type of market.

I loved their special Flink app, and Charlie explained the percentage of increased sales it generated since they started using it. He filled me with confidence that he knew what he was talking about and cared about doing the best for us. He is always quietly confident and enthusiastic.

The staff that sorted the photos & video were also great (separate feedback for them!), the house went live on a Tues, viewings on the Sat, we immediately had four offers and Charlie was really helpful and objective going through each offer.

Sadly, our circs changed just before Exchange and despite losing out on any remuneration for all the time, effort and money spent on the marketing, Charlie remained the consummate professional, thanking us for explaining the situation and despite the disappointment, was sensitive to our feelings of guilt about us letting the buyers down and FJL not making the sale.

Typical of Charlie, he still asked if there was anything else he could do for us.

Working with Charlie has definitely changed my perception of Estate Agents for the better.

Cannot recommend him and FJL enough. Many, many thanks.