I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event ye... Se mere
Virksomheden har svaret
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly,... Se mere
Virksomheden har svaret
We booked two tickets for an event and it seems when we made the booking it overlapped with another booking and the tickets were no longer available. The money from my account had already gone off my... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Kontaktoplysninger
Cameo House, 11 Bear Street, WC2H 7AS, London, Storbritannien
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Fremragende
602 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
System good, fees bad
Good solid system, just slightly annoying fees
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Jaap,
We appreciate your honest feedback.
We're always looking for ways to balance providing a great service with keeping costs as low as possible for our users, and we value your input on this.
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Hayley-Ann was brilliant
Hayley-Ann was brilliant, professional and knowledgeable as was able to sort my ticket issues very quikly
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Pete,
Thank you for your review!
We're thrilled to hear that you received such a brilliant, professional, and knowledgeable service. We're glad our team was able to sort out your ticket issues very quickly. We appreciate your kind words!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Besvarelse fra FIXR
Hi Emma,
Thank you for your review! We're happy to hear you had an amazing experience with us. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Very interactive and helpful
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Tanisha,
Thank you for your review! We're so pleased to hear that you found our service very interactive and helpful. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Awful
Awful
I bought a ticket on this website however I was never sent the ticket but my money was taken. I reached out multiple times to the fixr customer support email however the replies were extremely slow and unhelpful. They stated that the event of the ticket had already passed and that there was nothing they could do when the event was weeks away. I called up the customer support phone number multiple times which had no answer. Because of this I had no choice but to rebuy a new ticket to the event as they were selling out. I still have had my money taken for the previous ticket which I never received. very disappointed.
this company is a scam avoid.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Bea,
We are very sorry to hear about your experience and understand your frustration regarding your ticket and the delay in support.
We have looked into this, and a member of our customer success team will be reaching out to you directly to resolve this. Thank you for your patience while we get this sorted.
If you need anything else in the meantime, don't hesitate to reach out!
Best Regards,
Team FIXR
Ticket Swaps - but account deactivated
Had new tickets issued for Hybrid Games in March. Unfortunately my account was deactivated and despite many emails and chats - this has still not been resolved.
Emailed directly to FiXR to amend the start time of my ticket and Hayley-Ann was brilliant. She sorted my tickets and reissued them within the hour. Once access to my account is sorted, I’ll be happy.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi there,
Thank you for your review! We are glad to hear that our team was able to reissue your tickets within the hour and get your start time amended so quickly.
We can also confirm that your account is no longer disabled, so you should now have full access. We appreciate your patience and are happy we could get this resolved for you!
If you need anything else in the meantime, don't hesitate to reach out!
Best Regards,
Team FIXR
Easy ticket purchases
Easy ticket purchases, with fees that aren't too disgusting (unlike certain ticketing platforms).
26. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi David,
Thank you for your review! We're glad you found it easy to purchase your tickets and that you found our fees to be reasonable.
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Best events choose FIXR
Great experience and best events for sure.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Christopher,
Thank you for your review! We're thrilled to hear you've had a great experience and that you're enjoying the events on our platform. We appreciate your feedback!
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Couldn’t find my tickets for an event
Couldn’t find my tickets for an event, emailed the team and had a reply within half an hour with all tickets attached. Solved a stressful situation quickly. Thank you.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Buffy,
Thank you for your review! We are so glad we could help you find your tickets.
We understand how stressful that can be, and we're happy that our team was able to resolve this for you within half an hour with your tickets attached. We appreciate your kind words and are happy you had a positive experience!
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Revolution di Cuba booking
I went on Revolution di Cuba site to purchase tickets for the new year eve. I didn’t paid attention before to book with Fixr if it is any difference between Revolution offer and Fixr offer when booking the table. I tried to contact them by phone, they just decline the call.By e-mail I had answer in four or five days. No info about refund policy.
It wasn’t a scam but the customer service is poor. I would not choose again. To go to a party with friends, I want to be sure the event is ready and tickets are valid.
17. december 2025
Uopfordret anmeldelse
Got myself into a pickle with tickets
Got myself into a pickle with tickets, thought I had deleted then from phone. Contacted Fixr and Amelia replied promptly sending tickets to me again. Then found originals. Family will now enjoy Illuminate experience. Thank you Amelia
17. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Jenny,
Thank you for your review! We are so glad we could help get your tickets sorted.
We're happy to hear that our team was able to reply promptly and send your tickets over so your family can enjoy the Illuminate experience.
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Brilliant service
Brilliant service. Amelia responded to my email very quickly and resolved my ticket issue immediately, Very impressed — thank you
15. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Mutsa,
Thank you for your review! We are so pleased to hear that you received brilliant service.
We're glad to hear our team was able to respond to your email quickly and resolve your ticket issue immediately. It’s great to know you were impressed with the support!
We appreciate your feedback! If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great customer service
Great customer service! Amelia provided excellent service. She was attentive, and made the whole process smooth and stress-free. Thank you, Amelia, for your outstanding help!
17. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi there,
Thank you for your review! We're so pleased to hear that you received great customer service.
It’s wonderful to know that our team was attentive and made the whole process smooth and stress-free. We appreciate your kind words and are happy we could provide such outstanding help
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Response to an issue
Amelia responded in minutes to my concern regarding mislaid tickets satisfactorily
Cannot ask for a better service than thst
17. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Ron,
Thank you for your review! We're so pleased to hear that our team responded to your concern within minutes and resolved it satisfactorily.
It’s great to know you found the service so efficient—we appreciate your kind feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Great service
Great service, prompt responses, help and advice. Can’t fault them in any way.
Had a couple of enquiries and they were very efficient.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Karen,
Thank you for your review! We're so pleased to hear that you received great service and prompt responses.
It’s wonderful to know that our team was efficient in providing help and advice for your enquiries. We appreciate your kind feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Amelia with FIXR is amazing!
Amelia with FIXR, has been so helpful to me, around a scheduling conflict that I had with my tickets! Such excellent customer service! I am beyond impressed!
11. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi there,
Thank you for your review! We're so pleased to hear that our team was able to help you resolve your scheduling conflict.
We take great pride in providing excellent customer service, and it’s wonderful to know you were impressed with the support you received. We appreciate your feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
I had to contact the team as I had lost…
I had to contact the team as I had lost my tickets for the Guildford Illuminations.
Hayley-Ann and Amelia sent them to me and were very friendly and helpful.
Super service!!
9. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi there,
Thank you for your review! We are so glad we could help you recover your tickets for the Guildford Illuminations.
It’s wonderful to hear that our team was friendly and helpful in getting those sent over to you. We appreciate your kind words and are happy we could provide super service!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Excellent customer service from Amelia…
Excellent customer service from Amelia AT FIXR. I rarely get the chance to tell someone their service has been exemplary but Amelia was incredibly efficient, friendly and helpful when dealing with the changing of some tickets due to me buying the wrong ones. It was a pleasure to deal with FIXR and in particular Amelia . THANKYOU.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi there,
Thank you for your review! We are so pleased to hear that you received exemplary service from our team.
It's wonderful to know we could help you efficiently with your ticket change. We take great pride in making these processes as smooth as possible, and we appreciate your kind feedback!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
My family had a wonderful time
My family had a wonderful time. The staff and management went out of their way to make us feel welcome.
30. november 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Victor,
Thank you for your review! We're thrilled to hear that you and your family had a wonderful time.
It is great to know that our staff and management made you feel so welcome. We appreciate your kind words and hope to see you again soon!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Assistance with Downloading of Tickets
The lady named Amelia helped me out with sending me my tickest since I was struggling to download them. She was swift and very kind, the reception was felt through the email she sent. The quality of the post sales service is very good and I would buy tickets from their website on any day due to that alone.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi there,
Thank you so much for this wonderful review! We're so pleased to hear that our customer service team was able to help you swiftly and kindly with downloading your tickets.
We aim for all communication to be helpful and positive, and it means a great deal to us to know that the quality of our post-sales service makes you want to buy tickets from us any day. We truly value your business!
If you need anything else in the future, don't hesitate to reach out!
Best Regards,
Team FIXR
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.