If you need help quickly and it's a Friday @1pm. Forget it. You're on your own. No one will help you. I was left stranded with 18 tickets to resolve for an event on Saturday 2 May. Why would FIXR have... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great experience today with an email query. Speedy reply asking for more info which I forgot to add. Query resolved within 3 hours. Would recommend. First time using FIXR, haven’t been to the event ye... Se mere
Virksomheden har svaret
Booked tickets for a Christmas event through FIXR. Very easy operation with tickets landing by email immediately after purchase. Had a small issue with my booking which FIXR replied to very promptly,... Se mere
Virksomheden har svaret
I had an issue where I bought the wrong type of ticket, and via their online contact form I was helped rapidly to change my booking. Smooth, efficient and friendly customer service.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FIXR is a global ticketing platform built for fans and organisers. Find events, book tickets, create memories. Create events and sell tickets in minutes. Reach out to us if you have questions or need help: team@fixr.co.
Kontaktoplysninger
Cameo House, 11 Bear Street, WC2H 7AS, London, Storbritannien
- 020 3700 0610
- team@fixr.co
- fixr.co
4,5
Fremragende
603 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to deal with
Booked my tickets, quick confirmation. Very easy to transfer tickets as one of my party was arriving later. Had a query regarding the QR codes and got a reassuring reply.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Thanks for the fantastic feedback! We're so happy to hear that booking and managing your tickets was a smooth and easy process, and that our team was able to quickly and effectively help with your question about the QR codes.
We look forward to seeing you at your next event!
Best Regards,
Team FIXR.
Very helpful
Very helpful.
I had a problem finding my ticket so they sent it again with a reassuring message to contact them if i had any more difficulty. Very kind.
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
We're glad we could help!
It's our goal to make sure you have everything you need for your event, and we're happy our team could get your ticket to you quickly and ease your concerns.
Thanks so much for the kind words!
Best Regards,
Team FIXR
Amazing Service for a Festival Organiser
I organise the Upton Blues Festival and used FIXR this year (2025) for the first as my camping ticket partner.
Having used various companies previously I can honestly say FIXR's system is the best I have ever used. As any organiser will understand it's not until you open the gates, and get hit with the initial rush, do you really know how the checking in system will work and hold up. FIXR worked faultlessly for us, and the ability to just scan one QR code to admit multiple entries is a game changer to what I've used before.
If they'll have us, I can't ever see me switching to a different company ever again!
I have to give a special mention to MJ who was my FIXR point of contact, she was so helpful and nothing was too much trouble with every question I threw at her,
Thank you FIXR - great job done for the UBF!
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Grahame,
We're thrilled to hear such amazing feedback from the Upton Blues Festival!
It's fantastic that FIXR, especially our multi-entry QR code scanning, made your 2025 camping check-in so smooth. We're incredibly proud our system worked flawlessly when it mattered most.
MJ will be delighted to receive your special mention.
Thank you for choosing FIXR. We'd be honored to continue our partnership for many more Upton Blues Festivals to come!
Best Regards,
The FIXR Team
Issue with receiving tickets solved
Issue with receiving tickets, contacted team, was sorted within 5 minutes, quick efficient service very helpful
11. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Jenny,
Thank you for your wonderful review!
We're delighted to hear that your ticket issue was sorted within 5 minutes by our team, and that you found our service so quick, efficient, and helpful. Your feedback means a lot to us!
If you ever need anything else, just let us know.
Best wishes,
I purchased a ticket months prior to…
I purchased a ticket months prior to the event. I accidentally deleted the email that contained my ticket when doing some email cleaning. I contacted the support team and I had a replacement ticket within a few hours.
Very pleasant experience and will be a returning customer. Thank you!
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Bobbi,
Thank you for your fantastic review!
We're delighted to hear that our team was able to assist you so efficiently with your replacement ticket and turn what could have been a stressful moment into a really pleasant experience. Your kind words mean a lot to us.
If you ever need anything else, just let us know.
Best wishes,
Friendly and efficient customer service
When I received the ticket email from FIXR with the link to my tickets in their app, the email said there was also a PDF attached with the tickets. I didn't want another app, and couldn't see any attachment, so dropped them an email back asking for the PDF tickets. They replied straight away and were really friendly and efficient, sending the PDF through.
10. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Niamh,
Thank you for your amazing review!
We're so glad our team could quickly and efficiently send you the PDF tickets when you asked. We aim to be really responsive and helpful, and it's great to know we hit the mark for you. We appreciate your feedback!
If you ever need anything else, just let us know.
Best wishes,
excellent service
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Falk,
Thank you for the wonderful feedback!
We're delighted to hear you received excellent service. Your appreciation is truly valued!
If you ever need anything else, just let us know.
Best wishes,
Great service from FIXR Amelia !
Great service from FIXR Amelia !
I had an issue with my purchase and Amelia sorted it all for me within a few hours!
Will definitely use again! Account set up and I know if I have any problems they will help solve the situation prompt!
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Claire,
Thank you for your fantastic review!
We're delighted to hear that Amelia was able to resolve your purchase issue so quickly and efficiently. It's brilliant to know you'll be using us again and feel confident in our prompt support. We truly appreciate your feedback!
If you ever need anything else, just let us know.
Best wishes,
Besvarelse fra FIXR
Hi Jack,
Thank you for your wonderful comment!
We're delighted you had such a great experience. We truly appreciate it!
If you ever need anything else, just let us know.
Best wishes,
Besvarelse fra FIXR
Hi June,
Thank you for your fantastic review!
We're delighted to hear that you found our service extremely helpful, very prompt, and very polite. Your positive feedback means a lot to our team and is greatly appreciated!
If you ever need anything else, just let us know.
Best wishes,
Problem sorted quickly
I was having difficulty accessing my tickets for an event. I contacted FIXR & it was resolved quickly & efficiently. Thank you.
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Carole,
Thanks so much for taking the time to leave this feedback!
We're absolutely thrilled to hear that we could help you quickly and efficiently resolve the difficulty you were having accessing your tickets. Ensuring a smooth experience for your event is really important to us. We appreciate your kind words!
If you ever need anything else, just let us know.
Best wishes,
Had issues with my ticket not being…
Had issues with my ticket not being available, Hayley from FIXR sorted the problem out after a long and arduous process.
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Bill,
Thank you for your review. We're truly sorry to hear that accessing your ticket became a long and arduous process for you. That's certainly not the smooth experience we aim for at FIXR.
However, we are absolutely delighted to know that our team was able to sort the problem out for you after such a challenging situation. We pride ourselves on having dedicated members who go the extra mile, and we appreciate your patience and persistence in getting this resolved.
If you ever need anything else, just let us know.
Best wishes,
I found that my ticket had been deleted…
I found that my ticket had been deleted from the junk folder, when I tried to find it, just before the event. The team at Fixr where excellent in getting back to me quickly and we managed to solve the issue within half a day - plenty of time to ensure I made the event.
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Hilary,
Thank you for your fantastic review!
We're delighted to hear that our team was quick and excellent in helping you retrieve your ticket from the junk folder. Solving the issue within half a day to ensure you made the event is exactly what we aim for, and we appreciate your feedback!
If you ever need anything else, just let us know.
Best wishes,
Contacted via email support and got a…
Contacted via email support and got a quick answer to my issue
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Matthew,
Thanks so much for your kind words!
We’re really glad to hear our support team were able to help you quickly. That’s exactly what we aim for.
If you ever need anything else, don’t hesitate to reach out.
Best wishes,
The gig was cancelled
The gig was cancelled. I emailed to ask about the refund. Was answerd promptly and was told would receive within a couple of days. Received today. Very helpful
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Sandy,
Thanks for your feedback!
We’re sorry the event was cancelled, but we’re really pleased to hear our team were able to help and that your refund was processed quickly.
If you ever need anything else, just let us know.
Best wishes,
Fantastic customer service
Fantastic customer service. Hayley was efficient, professional and friendly. My issue was dealt with immediately. Will definitely recommend FIXR to my friends.
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Jane,
Thank you so much for the lovely feedback!
We’re thrilled to hear you had a great experience and that your issue was resolved quickly and professionally.
We really appreciate your recommendation and are always here if you need us again.
Best wishes,
Loved the customer service
Loved the customer service! All issues I had was dealt with great professionalism and I was catered to. I will definitely recommend FIXR to many!
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi Abby,
Thank you for the great feedback!
We’re so pleased to hear you were happy with the service and that everything was handled professionally. Your recommendation means a lot to us.
If you ever need anything else, we’re here to help.
Best wishes,
Besvarelse fra FIXR
Hi Vanessa,
Thanks for your feedback! We’re glad you received a quick response.
If you need any further assistance, don’t hesitate to get in touch.
Best wishes,
Spoke with a lovely lady who replied to…
Spoke with a lovely lady who replied to me immediately and dealt with my issue super efficiently…. Makes a change to have such good communication
17. juni 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Thank you so much for your kind words! We're so glad to hear our team was able to help quickly and efficiently.
Best regards,
The FIXR Team
Will not deal with them again. Ever.
Extremely poor, especially in 2025. If you have an issue. Tell people. Dont lie. And dont tell the vendor you have done something you haven't.
Five weeks of chasing, ending up in calls to my solicitor. Did (finally) receive a refund, but £32 short in non refunded admin and insurance costs.
31. maj 2025
Uopfordret anmeldelse
Besvarelse fra FIXR
Hi there,
We’re really sorry to hear about your experience and completely understand your frustration. That’s not the standard we aim for at FIXR. We’re glad to hear the refund was eventually processed.
Please reach out to us at team@fixr.co and we’ll be happy to assist further.
Best regards,
The FIXR Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.