Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... Se mere
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Se, hvad kunderne siger
Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... Se mere
Virksomheden har svaret
Mel is outstanding, and the support team is great too. Mel is the main reason for the high rating. The repair took an inordinate amount of time (waiting on the parts to arrive took 3 months) which was... Se mere
Virksomheden har svaret
After my car accident my car was collected very promptly by Fix Auto. Then l was away. When l returned, the customer advisor Mel was excellent at keeping me updated about progress and at answering all... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Skrevet af virksomheden
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Kontaktoplysninger
52 Iverson Road, NW6 2QX, West Hampstead, London, Storbritannien
- 0207 372 2222
4,7
Fremragende
301 anmeldelser
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very help full staff always let you…
very help full staff always let you know whats going on and car was brought back all cleaned and lloks like new would recommend them
15. maj 2023
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good morning Theresa. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Service is really good
Service is really good. professional. look after your car and give it back practically brand new.
14. maj 2023
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good morning Xya. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Jordan is a great asset to the service
Jordan is a great asset to the service. From the initial contact with him, he displayed consistency and care. He kept me informed of my repairs and was extremely friendly. I will be using this service and recommending to family and friends.
9. maj 2023
Uopfordret anmeldelse
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good morning Alicia. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team and to Jordan. Have a great day.
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good afternoon Mark. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Efficient and friendly
Very efficient, friendly service. They kept me well informed throughout the process and everything was completed in the timeframe as expected. The work was excellent. Particular mention for Kelly who was so helpful and went out of her way to help. Definitely recommended.
27. marts 2023
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good afternoon Paul. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team especially to Kelly. Have a great day.
Good service
Good service, communication and excellent panel damage pair work. The work did take longer due to obtaining the new side panels from Peugeot which took 3 weeks to arrive! No fault of Fix Auto - but do be aware that due to the new import regulations, this is a common experience.
17. marts 2023
Uopfordret anmeldelse
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good afternoon Tina. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Items + money missing from car upon return
Car came back repaired but unfortunately items were missing that had been in the car, including all our loose change for parking and some gym stuff. Called up and reported it and was told ‘oh sorry this doesn’t usually happen’…. Wouldn’t recommend.
17. marts 2023
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back. We ensure that the cars we repair are locked unless required to be open for repair purposes only.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Excellent service
22. februar 2023
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Dear Kwadwo, Thank you for taking the time to let us know your thoughts on our service we provided. I will pass them on to the team.
Have a great weekend.
Regards
All the Team at fix auto West Hampstead
It took 15 days to give me courtesy…
It took 15 days to give me courtesy car, and law model, my car was Mercedes CLA 220 D 2019, they gave me a old Honda- by the way, my car was repaired in very good condition
9. januar 2023
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Dear Mohamad, Your vehicle was recovered in to us on Tuesday the 10th pm. We carried out the estimate the following morning and sent off for Authority to your insurer as we had been instructed estimate only. After chasing up we finally received Authority on the Friday late afternoon. At that point we were able to arrange a courtesy car which was supplied to you on the Monday. Unfortunately the delays were caused by your insurance company. The replacement car was a 3 year old Hyundai Group B car which is supplied at our cost. Under your Insurance Policy you are entitled to a Group A replacement car not a like for like.
We aim to complete repairs to a high standard in the shortest time possible. In the current climate the repairs are taking longer due to parts supply issues. In your case the initial delays and supply of the replacement vehicle were caused by your Insurer. Which I am assuming this is why you rated us as only 1 Star. Could I ask if you would have scored us more based on the aspects of the repair we had control of?
I am glad to hear that you were pleased with our repairs carried out. I will pass that on to our team.
Have a great day. From all of us at fix Auto west Hampstead.
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good afternoon Corina. Thank you very much for taking the time to respond. I am glad you had a great experience with our service. We will pass your comments on to the team. Have a great day.
Great experience
Really friendly, helpful team. Car looks great. Glad with end result
5. december 2022
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good afternoon bethany. Thank you very much for your kind words and I am glad you are happy with all aspects of our service. We will pass them on to the team. Have a great day.
Excellent service the did a very good…
Excellent service the did a very good repair. Damage looks like new.
9. december 2022
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good morning Sonia. Thank you so much for your kind words. We will pass them on to the team. Have a great day.
Great experience
Very helpful and informative throughout the process and the final job was exceedingly well done
6. december 2022
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good morning Martin. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Fantastic all round experience
Reception staff were friendly and courteous. The job was completed to a high standard and the courtesy car was brand new.
All in all a 5 star service
25. november 2022
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good morning Doron. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Very efficient service
Very efficient service, very honest and straightforward appraisal of the issues, very courteous from all the staff and excellent work on my car. Thank you.
23. november 2022
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good afternoon Matt. Thank you very much for your kind words. We will pass them on to the team. Have a great day and weekend.
Car repair experience
Kelly, the receptionist, was lovely!
Igor the mechanic was also very helpful:) highly recommend these guys!
16. november 2022
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good morning Monika. Thank you very much for your kind words. We will pass them on to Kelly, Igor and the team. Have a great day.
Friendly and helpful team
Team were really helpful fitting the repair around my travel schedule. Drop off and pick up experience was simple and clear.
7. november 2022
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good afternoon Jason. Thank you very much for your kind words. We will pass them on to the team. Have a great evening.
Excellent customer service
Excellent customer service, guidance and help. Would definitely recommend, my car is looking gorgeous and driving like a dream. Big thank you to Jordan and all the team at Fix Auto
4. november 2022
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good morning Natalie. Thank you very much for your kind words. We will pass them on to Jordan and the team. Have a great day.
Really helpful
Really helpful, they picked up my car and dropped off the courtesy car, once repairs were done, they were more than happy to drop off my car as I was unable to go to the garage.
Thank you again
Demi
9. november 2022
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good morning Demi. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
Quick easy service and very polite
2. november 2022
Besvarelse fra Fix Auto UK - Fix Auto West Hampstead
Good morning Elena. Thank you very much for your kind words. We will pass them on to the team. Have a great day.
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