Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent service, kept me informed throughout my repair. Car came back to me good as new and the staff are all friendly and helpful. Totally recommend.
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress fre... Se mere
Virksomheden har svaret
The work was quick and well done. Would have given 5 stars but only gave 4 because my preference for a replacement vehicle was automatic, but was only given a manual. However I'm very pleased with... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Skrevet af virksomheden
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Kontaktoplysninger
Main Road, Chattenden, ME3 8LL, Rochester, Kent, Storbritannien
- 01634 253211
4,7
Fremragende
497 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Both the insurance company and repair…
Both the insurance company and repair garage were very professional and kept me informed at all times
5. september 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
co ordinated delivery of courtesy car…
co ordinated delivery of courtesy car and pick up my car to be mended. very pleasant, polite lady,Tracey, doing the drop off and collection.
Return and collection good.
Work done to a high standard
Thank you Fix Auto Rochester
2. september 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
The staff were very friendly and…
The staff were very friendly and helpful.
They were very quick and efficient and kept me updated throughout the process.
19. august 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Car is very nearly back to showroom condition.
Everyone I dealt with was extremely helpful and courteous. The repairs were carried out to a very high standard and the car was returned to me very quickly.
8. august 2024
Uopfordret anmeldelse
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Verfy helpful good pickup and delivery…
Very helpful good pickup and delivery and the repair to car was perfect the communication was very good I was informed about everything
7. august 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Staff were polite and helpful
Staff were polite and helpful. Plus vehicle was repaired in a speedy manner
1. august 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Holly Outstanding Review by Tracey Sharpe
Absolutely brilliant service received service received from this company. Communication 100%, speed in which they turned the repair work around in and overall repair. This lady has constantly updated me throughout the repair and even offered to comer in on her day off to enable me to collect my car. Well done on the service you have provided. First class
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
I love almost everything about their…
I love almost everything about their service except the the time taken for the repairs. I think,their repair time is long but if that is the best time then it's fine. The body work done was super!
24. juli 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Unfortunately, the delays caused during the repairs were down to parts delays and out of our control. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Quick efficient and great staff
23. juli 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
the work has been been done to a very good…
the work has been done to a very good standard
there were regular updates while the work was being done
the car has been cleaned both inside & out.
were willing to come and deliver the car at home.
18. juli 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Good communication .
18. juli 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
It is a really great bodyshop
It is a really great bodyshop. Ian is a very good manager and Holly is really good receptionist! They saved our family holiday! Fantastic job and professional!
8. juli 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Good repair but communication with customers could be improved
Good points:
Collected & returned car from/to home.
The lady & chap who collected were very friendly, pleasant & approachable, & talked through everything.
Car was given a clean too, which wasn't expected (although the boot was missed).
Bad points:
Despite making it clear at the time of collection that communication should be by text or email only, which the lady noted on the collection paperwork, Fix Auto always insisted on calling. This was inconsiderate, inconvenient & intrusive during the working day &, in general, rather irritating.
A list of updates appeared on the app very quickly but, after that, it was never updated, so it wasn't very useful for monitoring progress. Would have much preferred the app to be maintained, rather than getting numerous phone calls that couldn't be answered (due to being at work & not able to make or receive personal calls).
The only thing that changed often on the app was the stated location of the car. According to the app, it bounced frequently between the Chattenden & Aylesford sites, even though it transpired that the car was taken initially to the Chattenden site for the damaged to be assessed, but then taken to the Rainham site where it stayed for the rest of the time. Very disconcerting & not great for customer reassurance, especially when, after querying the first 'move', the manager said they had no idea why the app was showing the wrong location (& didn't seem very bothered that it was incorrect).
28. juni 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you mainly had a good experience, but can only apologise for the confusion in the communication method. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
We were updated regularly on the…
We were updated regularly on the repair. When it was compleat the car was delivered to my home. Everyone I deal with was polite, helpful and friendly. Repair was excellent.
26. juni 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Insurance repair.
Kept us informed, good service & pleased with the quality of the repair.
25. juni 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Top notch 100%…
My all round experience has been amazing .Everybody I came into contact with were friendly,helpful and knowledgeable.When they say they will do something it is done .Very much a Top Notch customer service which is a very rare thing these days.I would wholeheartedly recommend them 100 %.
26. juni 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Amazing garage
Amazing garage, extremely helpful & friendly staff, kept me up to date every step of the way, & done an amazing job on the repair. Would highly recommend
12. juni 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
I’m very happy with my experience Fix…
I’m very happy with my experience Fix Auto. From start to finish I was kept informed of the progress of the repair and the ladies on the telephone were friendly and helpful.
10. juni 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Great service
Great service friendly staff, would definitely recommend them.
10. juni 2024
Uopfordret anmeldelse
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Prompt & efficient service regular…
Prompt & efficient service regular updates work completed before suggested time
31. maj 2024
Besvarelse fra Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.