Reuben at the Chessington branch was excellent. Listened carefully to my needs and limitations and recommended two different bikes and helped me choose the right one. Everything he said was clear and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered the Taurus MS35 Pro Multi Smith came in perfect condition. Defo recommend the machine you can target all parts of the body. Senti handled the sales process from start to finish smoothly and wa... Se mere
Chris Griffiths from the Edinburgh Store was really friendly and extremely helpful, making the otherwise complicated business of buying a table tennis table online very easy and indeed pleasant! He wa... Se mere
Virksomheden har svaret
Senti did a fabulous job helping me put a heavier kettlebell than I use to in the car for me as well as recommending me to buy lower weights to achieve my goals. I am satisfied with the customer s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Fitshop UK
Skrevet af virksomheden
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Kontaktoplysninger
3 Rutherglen Links, G73 1DF, Glasgow, Storbritannien
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Fremragende
12 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 89 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Garth helped me find best products- was…
Garth helped me find best products- was professional and kind recommended
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dale worked hard to get me the best…
Dale worked hard to get me the best deal. His responses where always prompt and professional.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Faulty on arrival, then months of silence — and they want me to pay for their mistake
Ordered a Schwinn 800IC. It arrived faulty. I'd already spent hours assembling it and disposing of the packaging before the fault became clear.
What followed was weeks of silence and chasing. When Fitshop finally responded, they agreed to replace the bike — but said I'd have to pay a fee for collection and installation, because I hadn't bought installation with the original order. That isn't how the Consumer Rights Act works: where goods are faulty, the retailer bears the costs of putting it right.
They then offered me 5% off as compensation, and later 10%. The fee they wanted was worth more than the compensation they were offering.
Still unresolved. I'd think carefully before buying anything expensive here — the products may be fine, but find out what happens when one isn't.
Order SORE05607 / ref 53392. Happy to update this review if they put it right.
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.
We would like to clarify a couple of points, as we feel some aspects of your review do not fully reflect the situation. Once the fault was confirmed, we agreed to provide a replacement in accordance with your statutory consumer rights, including arranging collection of the original product and delivery of the replacement at no cost to you.
The point of disagreement relates to the additional services requested. You asked for an engineer to attend your home to dismantle the existing bike, package it for return, and then assemble and install the replacement. These services are separate, chargeable installation services that were not included with your original purchase. As no installation service was purchased initially, our replacement process is via standard courier collection and delivery. While we are happy to arrange an installation visit if required, this would incur the standard service charge.
As a gesture of goodwill, we also offered compensation for the inconvenience caused, despite the replacement itself being provided free of charge.
We appreciate that this has been a frustrating experience, and we remain committed to resolving the matter. Our customer service team is available to help if you wish to proceed with the replacement or discuss the installation options further.
Kind regards
Fitshop Team
Phil gave outstanding customer service…
Phil gave outstanding customer service when purchasing my kettlebell.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Appalling service; faulty goods received & not giving a refund.
I brought a Cardiostrong IB50 Incline bike from Fitshop 10th May. It was faulty & whilst the customer service was initially pretty good, it has been appalling since I requested a refund & returned the item. I’ve been waiting 6 weeks for my refund since I first made my request & having to take them to the small claims court to recover my money. Avoid at all costs - disgusting behaviour. I am left with no item & no money.
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the delay in processing your refund.
We understand how frustrating this situation must have been, particularly after returning the bike and having to wait longer than expected for the matter to be resolved. This is not the level of service we aim to provide, and we appreciate your patience while the issue was being addressed.
We're pleased to confirm that your refund has now been processed. While we're glad this has been resolved, we regret that the delays led to such a disappointing experience and that we fell short of your expectations.
Your feedback is important to us, and we will use it to help improve our processes and customer experience going forward.
Kind regards
Fitshop Team
Customer service was fantastic
Customer service was fantastic. This is the second time I’ve attended this store and every time staff have been helpful and welcoming.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Customer service
Customer service was excellent and a very new store! Cheers!
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Needed to amend an order and cancel 1…
Needed to amend an order and cancel 1 of 2 items
Nathan reassured me that would be processed and only 1 of the 2 items would be dispatched and order updated for me to receive a partial refund.
I would recommend this firm.
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Absolutely outstanding service from the moment we walked in.
We purchased an incline trainer and couldn’t be happier with both the machine and the customer service we received. Lorraine was fantastic she was incredibly patient, took the time to talk us through all of the equipment, and answered every question we had with exceptional knowledge and professionalism. There was never any pressure to buy; instead, she genuinely wanted to make sure we chose the right machine for our needs.
A big thank you also to Leon, the Assistant Manager, who was equally exceptional. His advice on the different machines was invaluable, and his expertise gave us complete confidence that we were making the right investment.
It’s refreshing to receive such knowledgeable, friendly, and honest customer service. The whole experience was first-class, and it’s clear the team genuinely care about their customers. We would highly recommend Fitshop to anyone looking for quality fitness equipment and expert advice.
Thank you, Lorraine and Leon, for making our purchase such an enjoyable experience!
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Really friendly staff and good service
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent friendly service
Excellent friendly service, Ben was very knowledgeable and walked us through the features of the different all in one trainers. Many thanks
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Very friendly and informative with…
Very friendly and informative with there advice highly recommended fill an was brilliant can’t fault him
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Sharp and efficient service by Leon
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Amazing choice of equipment
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Leon was great and really helpful
Leon was great and really helpful
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Helpful knowledgeable and friendly…
Helpful knowledgeable and friendly staff, Dylan was particularly helpful, would definitely recommend
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Max and the team kept us fully imform…
Max and the team kept us fully imform all the way from ordering to delivery excellent product (bodymax sc50 bike),
Delivery was excellent and very helpful (DX)
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Gemma in Manchester is incredible
Gemma in Manchester is incredible, thanks
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Erin was brilliant and gave us lots of…
Erin was brilliant and gave us lots of advice. We bought a cross trainer and a multigym and she helped us get the best models
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
craig was great
craig was great, knew exactly what i needed for the home gym
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.